Certificate II in Retail Services

SIR20216

Qualification Certificate II in Retail Services
National course code SIR20216
Accreditation Tactical Training Group‚  WG Learning
Recognition Nationally Recognised Certificate - meets AQF standards (What's this?)
Duration Self paced, minimum of 6 -12 months
Study mode On-site

Overview

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

Who is this course for?

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Skills developed

The SIR20216 Certificate II in Retail Services course aims to provide participants with a wide range of retail service and customer service skills along with general employability skills such as; communication, teamwork, planning and organising, problem solving and self management.

Entry requirements

There are no entry requirements for this qualification.

Recognition of prior learning

Skills and qualifications you already have may count towards your qualification.

Find out more

Outcomes

This course is accredited under the Australian Quality Training Framework (AQTF), Australian Skills Quality Authority (ASQA). Upon successful completion of this course, participants will receive a nationally recognised qualification, SIR20216 Certificate II in Retail Services.

Course requirements

What you'll neeed.

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.

Qualification pathways

Pathways from the qualification

After achieving SIR20216 Certificate II in Retail Services, individuals could progress to SIR30216 Certificate III in Retail, or to Certificate III qualifications in other service industry fields.

Course details

Total Units: 12

7 Core Units plus 5 Elective Units

This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.

It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Core Unit | Code: SIRXCEG001 Myskills

This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.

It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts. They operate under the supervision and guidance from others, and within established organisational policies and procedures.

Core Unit | Code: SIRXCOM001 Myskills

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Core Unit | Code: SIRXIND001 Myskills

This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to frontline personnel who have limited autonomy and work under close supervision and guidance of others in frontline operational roles.

Core Unit | Code: SIRXIND003 Myskills

This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.

This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Core Unit | Code: SIRXPDK001 Myskills

This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.

It applies to individuals at all levels working in frontline roles in a diverse range of industry sectors and business contexts.

Core Unit | Code: SIRXRSK001 Myskills

This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.

This unit applies to individuals working at all levels in a diverse range of industry sectors and business contexts.

The unit incorporates the requirement for all employees under state and territory Work Health and Safety (WHS) legislation, to participate in the management of their own health and safety, that of their colleagues and anyone else in the workplace.

Core Unit | Code: SIRXWHS002 Myskills

Elective Subjects

Food Safety , Inventory , Merchandising , Product Knowledge , Sales, Technology, Working in Industry

For more detailed information about the course structure please visit Certificate II in Retail Services SIR20216 at Training.gov.au

Job roles

The following occupations relate to this qualification.

Retail Assistants undertake a range of activities selling products and/or services in retail settings such as department stores, speciality shops, supermarkets and news agencies. They may operate a checkout area; apply point-of-sale handling procedures; rotate and replenish stock and stack shelves; and organise and maintain work areas and displays.

Customer Service Officers deal with the relationship between a company and its clients. They ensure client needs are met, answer queries, and provide a point of contact within an organisation. They may manage a team of Customer Service Representatives. They resolve complaints and act as mediators in disputes, or direct complainants to the correct department.

Customer Service Representatives provide advice and assistance to clients, and collect and input client data. They respond to telephone, written or face-to-face enquiries; resolve complaints; and promote and sell goods and services. They may work for a variety of businesses, including utility companies, financial organisations, or directory assistance services.

Industry

The following industries relate to this qualification.

This sector covers the provision of services to customers before, during and after a purchase.

This sector covers the display and sale of new or used goods to consumers for personal or household consumption. For qualifications relating to specific aspects of retail, use the headings Community Pharmacy, Retail Management, or Wholesale Operations.

This sector covers the provision of personal care services. For qualifications relating to this sector, use the headings Beauty, Floristry, Hairdressing, Funeral Services, Laundry and Dry Cleaning, Retail Services, Hospitality, or Tourism.

This sector covers the provision of storage for goods or merchandise prior to their use, distribution, or sale. These facilities take responsibility for storing the goods and keeping them secure.

Subsidised training

We offer subsidised training in the following highlighted states and territories

 ACT
 NSW
NT
 QLD
SA
TAS
VIC
WA

Employer incentives

Your investment in skilling your staff through training may also bring with it a number of State and Australian Government financial incentives.

Financial incentives you may be eligible for include:

  • Australian Government standard Commencement and Completion Incentives ranging from $750
    to over $4,000
  • Training award pay rates (if required)
  • Exemption or rebates from payroll tax (where applicable)
  • Exemption of apprentice’s wages from workers compensation premium calculations (NSW apprentices)
  • Extra incentives to assist in the employment of under-represented groups such as
  • Apprentices or trainees with a disability, mature age, school-based and Indigenous
    Australians
  • A number of extra incentives which are available for certain areas or qualifications

Note Incentives are dependent on meeting eligibility criteria.

Contact Allara Leaning on 1300 772 724 to discuss your eligibility for incentives.

Fees

NSW
Course Category 1st Qualification 2nd Qualification Apprenticeship/Traineeship Concession
Certificate II in Retail Services SIR20216 $880 $1050 $870 $160
Queensland
Program Category Non-Concessional Concessional School Based
Traineeships – User Choice $1.60 / nominal hour $0.64 / nominal hour Nil
Apprenticeships (Per Year) – User Choice $1.60 / nominal hour $0.64 / nominal hour Nil
Certificate 3 Guarantee $30 $15 N/A
Higher Level Skills Program $30 $15 N/A
ACT
Program Category Non-Concessional Concessional
Traineeships $350 $0
Apprenticeships (First Year) $350 $0
Apprenticeships (Each subsequent year) $600 $0

Contact us

Call 1300 772 724 or enquire onlineat www.allaralearning.com.au

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