Skip to main content

Overview

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.


Details

Qualification Certificate II in Retail Services
National course code SIR20216
RTO WG Learning - RTO Code: 91178
Recognition Nationally Recognised Certificate - meets AQF standards (What's this?)
Duration 6 months
Study mode Work-based


Skills developed

The SIR20216 Certificate II in Retail Services course aims to provide participants with a wide range of retail service and customer service skills along with general employability skills such as; communication, teamwork, planning and organising, problem solving and self management.


Who is this course for?

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.


Entry requirements

There are no entry requirements for this qualification.


Recognition of Prior Learning? (RPL)

Yes, skills and qualifications you already have may count towards your qualification.

Find out more


Pathways from the qualification

After achieving SIR20216 Certificate II in Retail Services, individuals could progress to SIR30216 Certificate III in Retail, or to Certificate III qualifications in other service industry fields.


What support services are available?

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Allara Learning Participant Handbook.

We recommend that you read the Allara Learning Participant Handbook prior to enrolling with us.


What are the outcomes?

This course is accredited under the Australian Quality Training Framework (AQF), Australian Skills Quality Authority (ASQA). Upon successful completion of this course, participants will receive a nationally recognised qualification, SIR20216 Certificate II in Retail Services.


What are the course requirements?

English Language

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.


Course plan

Workplace risk and safety

Learn and develop the skills and knowledge required to follow organisational policies and procedures for safe work practice, identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.

This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.

It applies to individuals at all levels working in frontline roles in a diverse range of industry sectors and business contexts.

Visit Training.gov.au for more details

This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.

This unit applies to individuals working at all levels in a diverse range of industry sectors and business contexts.

The unit incorporates the requirement for all employees under state and territory Work Health and Safety (WHS) legislation, to participate in the management of their own health and safety, that of their colleagues and anyone else in the workplace.

Visit Training.gov.au for more details

Food Safety

Visit Training.gov.au for more details

Sales and product knowledge

Learn and develop the skills and knowledge required to develop product and service knowledge, identify customer specific needs, provide advice on products and services, match products and services to their needs, and facilitate a sale.

This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.

This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Visit Training.gov.au for more details

This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.

Visit Training.gov.au for more details

Inventory

Learn and develop the skills and knowledge required to receive and store retail stock including; the ability to check stock quality and quantity against order requirements; store or present stock correctly; maintain cleanliness of stock-handling areas; process stock orders, maintain stock levels, minimise stock losses, manage stocktakes and maintain all documents that relate to the administration of any type of stock.

This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to frontline personnel who have limited autonomy and work under close supervision and guidance of others in frontline operational roles. However; in smaller retail businesses, senior personnel also undertake this function.

Visit Training.gov.au for more details

This unit describes the performance outcomes, skills and knowledge required to process stock orders, maintain stock levels, minimise stock losses, manage stocktakes and maintain all documents that relate to the administration of any type of stock.

This unit applies to individuals responsible for stock control. They work within organisational systems and procedures, but make decisions about stock administration and may have responsibility for others.

Visit Training.gov.au for more details

Working in industry

Visit Training.gov.au for more details

Visit Training.gov.au for more details

Communication and the Services Environment

Visit Training.gov.au for more details

Visit Training.gov.au for more details

Fees


Subsidised Prices

WG Learning - RTO Code: 91178

Student Fee
Traineeship $0
Concession $0
First Qualification $880
Second or Further Qualification $1,050

This training is subsidised by the NSW Government

View fees information

Are you eligible for NSW government subsidised training under Smart and Skilled?
For information about eligibility, please visit Smart and Skilled - Are You Eligible?

WG Learning - RTO Code: 91178

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
User choice - Traineeships $350 $0

User Choice is an ACT Government training initiative, funded by the ACT and Australian Governments. For further information, including eligibility requirements, please visit The Australian Apprenticeships (User Choice) website page

Non-subsidised Prices

Full Fee* $2,000

* Accreditation: WG Learning - RTO 91178

CONTACT US

Talk to a training advisor about your requirements

1300 772 724

SIR20216 Certificate II in Retail Services