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Certificate III in Business Administration


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This qualification reflects the roles of individuals who undertake a range of functions to make sure the administration activities within an organisation run smoothly. Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team

Job roles

The following occupations relate to this qualification.

Accounts Officers perform duties including accounts payable (ie fees, rents, utilities and other amounts owed by businesses) and receivable (i.e. requesting, recording and receiving payments owed to businesses), cashier, preparation of trial balance, EFT and e-business, and purchases and sales.

Administration Officers carry out general administrative tasks. This may include producing documents from notes or shorthand, assisting other staff in general duties, handling colleague or client enquiries, maintaining databases, scheduling, and managing records and basic accounts.

Administration Officers (Local Government) undertake a wide range of general administrative work in a local government organisation. They may assist customers with rates enquiries, contribute to policy development, and create and maintain business records. More experienced officers may develop, implement and review operational plans, establish cooperative arrangements with other organisations and monitor council procedures to ensure compliance with relevant legislation.

Administrative Assistants assist with a range of clerical and administrative activities, respond to basic enquiries from the public and other organisations, and perform other duties under supervision.

Bookkeepers work within a business, where they establish and maintain accounting systems, assist with Business Activity Statements and other office taxes, supervise the payroll system, and develop finance management systems for organisations.

Clerical Officers perform a range of clerical duties in an office environment. They maintain records, deal with and write correspondence, use computer technology, produce business documents, organise office resources, and manage their own work priorities and financial records.

Credits/Returns Officers receive and process returned items, raise credit requests, reconcile freight invoices and manage loss recovery.

Data Entry Operators input and retrieve data, using computerised systems. They may also collect data from clients and colleagues.

Enrolment Assistants process applications for enrolment at educational institutions. They answer basic student and staff administration queries; assist students with the enrolment process; enter data and update student details; and type correspondence, reports and other documents.

Fee Officers receive and process fees paid to educational institutions. They use banking systems and a variety of payment methods, process refunds, and may be involved in chasing up late payments or debt collection.

Freight Documentation Clerks verify and maintain records of incoming and outgoing goods in a warehouse or distribution centre, and prepare goods for dispatch.

Holiday Park Receptionists work in caravan parks and holiday resorts as administrators and tourism consultants in the front office. They may handle reservations, assists guests with information regarding local tourists attractions, prepare guest's accounts, and organise local entertainment activities.

Human Resources Clerks maintain and update personnel records. They deal with information such as transfer and promotion details, employee leave, salaries, superannuation and taxation, qualifications and training.

Human Resources Support Services Officers in the public sector provide assistance and administrative support to Human Resource Officers within the personnel or human resources area of a government agency.

International Education Office Receptionists undertake reception duties in international education offices.

Junior Personal Assistants perform clerical, secretarial and typing duties for professionals, managers and executives. They may screen telephone and personal callers, book and record appointments, operate office equipment, process mail and filing, draft letters and reports, and transcribe data from recordings.

Land Administration Officers may work in a land registry or revenue office collecting land revenue, administering and disposing of public land and providing general administrative support.

Legal Receptionists carry out general office and receptionist duties in legal firms. They receive deliveries; distribute mail; and act as the first point of contact for the firm's clients. They may be responsible for keeping a visitor record, including information on meetings, tradesmen and transport arrangements.

Logistics Clerks record and coordinate the flow of work and materials between departments, examine orders for goods, and prepare production schedules.

Office Administration Assistants perform a broad range of administrative tasks in offices. They may deal with reception or customer service, complaints, mail handling, payment of accounts, data entry and preparation of business documents.

Office Administrators carry out administrative tasks to ensure the smooth running of an office. They may lead and develop teams of staff, establish business networks, coordinate business resources, report on financial performance and implement customer service strategies.

Payroll Officers process the payroll for all personnel, and also process payments and direct debits associated with superannuation, sick leave and other claims. They are also often required to assist with other accounting duties and payments processing.

Receptionists act as the first point of contact for visitors to businesses. They meet and greet clients, organise and set up meeting rooms and catering, operate switchboards, and deal with deliveries and tradesmen. They may also perform basic administrative duties.

Revenue Officers collect fines, rates, taxes or application fees on behalf of local government. They produce invoices, receive and record payments, and maintain associated records. They ensure all revenue functions meet policy and statutory requirements, and may also chase outstanding payments.

Rural Business Workers perform administrative and financial duties for agricultural businesses. They keep records of animals and produce, and other primary production business records. They may be involved in selling, customer services, and emergency response.

School Financial Administration Officers perform a range of financial duties including the processing of accounts payable/receivable and maintenance of school financial records.

Secretaries perform administrative tasks in direct support of a manager or professional. They answer phones and screen callers; set up and record appointments; deal with filing and mail; draft letters and reports; transcribe notes, shorthand and audio; prepare meeting agendas and take minutes; maintain budgets; and supervise office staff.

Waste Management Administration Clerks pay staff, process accounts, handle customer queries and provide quotations. They have a good knowledge of waste management issues, which they use to inform and educate clients.

Water Meter Administration Officers oversee Water Meter Reader activities and arrange meter maintenance. They deal with non-routine or sensitive meter-reading matters, and ensure that properties are properly metered and that appropriate maintenance is supplied.

Word Processing Operators transcribe, type, edit and print documents. They use computers with word-processing software applications and printers.

Skills developed

This course aims to provide participants with a range of administrative skills including;

  • Competency in exercising initiative in a business environment,
  • Organising workplace information
  • Processing and producing business documents
  • Maintaining financial records
  • Delivering and monitoring a service to customers
  • Participating in occupational health and safety processes
  • Creating electronic presentations and organising schedules.


Qualification Certificate III in Business Administration
National course code BSB30415
Accreditation Tactical Training Group‚  WG Learning
Recognition Statement of Attainment
Duration Self paced, minimum of 6 -12 months
Study mode Blended

Course plan

Total Units: 13

2 Core Units plus 11 Elective Units

This unit describes the performance outcomes, skills and knowledge required to develop product knowledge in preparation for the sales process.

Core Unit | Code: BSBITU307

Contribute to health and safety of self and others

Core Unit | Code: BSBWHS201

Elective Subjects

  • Financial Administration
  • General Administration
  • IT Use
  • Writing
  • Customer Service
  • Diversity
  • Information Management
  • Innovation
  • Interpersonal Communication
  • Work Health and Safety
  • Product Skills and Advice
  • Sustainability
  • Workplace Effectiveness

Who is this course for?

This course is suitable for individuals seeking to develop sound organisational skills within a business administrative context. It is suited to participants at school level through to mature-aged learners.

This qualification is suitable for an Australian apprenticeship pathway.

What are the entry requirements?

There are no entry requirements for this qualification, however there are preferred entry pathways for candidates considering this qualification.

Can I get Recognition of Prior Learning? (RPL)

Yes, skills and qualifications you already have may count towards your qualification.

Find out more

What are the pathways into the qualification?

BSB20115 Certificate II in Business or other relevant qualification/s


with vocational experience assisting in a range of support roles without a formal business qualification.

What are the pathways from the qualification?

After achieving this qualification candidates may undertake BSB40515 Certificate IV in Business Administration.

What are the outcomes?

This course is accredited under the Australian Quality Training Framework (AQTF), Australian Skills Quality Authority (ASQA).

Upon successful completion of this course, participants will receive a nationally recognised qualification, BSB30415 Certificate III in Business Administration.

What are the course requirements?

What you'll need.

English Language

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.


The following industries relate to this qualification.

This sector covers the provision of accommodation for visitors in hotels, motels, units and caravan parks.

This sector covers the auditing of accounting records, preparation of financial statements and tax returns and bookkeeping.

This sector covers the establishment and maintenance of procedures, records, and regulations for commercial activities. For qualifications relating to specific aspects of business administration, use the headings Governance, Human Resource Management, Occupational Health & Safety, Purchasing and Procurement, Quality Auditing, or Recordkeeping.

This sector covers a range of social support services, including children's and youth services, aged care assistance, disability services and counselling. For qualifications relating to specific aspects of community services, use the headings Advice and Counselling, Aged Care and Disability, Alcohol and Other Drugs, Child Protection, Children's Services, Community Services Management, Employment Services, Juvenile Justice, Mental Health, Social Housing, Volunteers, or Youth Work.

This sector covers a broad range of administrative competencies in an educational or school support work context.

This sector covers the provision of non-instructional services that support educational processes or systems.

This sector covers rural farming operations. For qualifications relating to specific farming sectors, use the headings Livestock, Sheep, or Poultry.

This sector covers the provision of services by local, state and federal governments.

This sector covers the employment of people, the development of resources, and the utilisation of their services.

This sector covers the methods and techniques used in information handling and retrieval by automatic means. For qualifications relating to specific aspects of information technology, use the headings Information Technology (Networking), Information Technology Programming, Information Technology Support Services, Multimedia Technology, Systems Analysis and Design, or Website and Database Development.

This sector covers the administration of licenses and permits required by local governments.

This sector covers the planning, organising and management of the flow of goods between the point of origin and the point of sale.

This sector covers property management, leasing, sales and agency administration across the range of property sectors. For qualifications relating to specific aspects of the property industry, use the headings Asset Maintenance, Property Management, or Real Estate.

This sector covers the administration, for a fee, of rental or other property that is not owner occupied.

This sector covers the organisation of government policies and programmes which are carried out by public servants at all levels of government.

This sector covers the activities involved in obtaining goods and services, from the preparation and processing of a requisition through to receipt and approval of the invoice for payment.

This sector covers the provision of storage for goods or merchandise prior to their use, distribution, or sale. These facilities take responsibility for storing the goods and keeping them secure.

This sector covers the administrative tasks involved in the supply of water to the household.

Subsidised training

We offer subsidised training in the following highlighted states and territories


Employer incentives

Your investment in skilling your staff through training may also bring with it a number of State and Australian Government financial incentives.

Financial incentives you may be eligible for include:

  • Australian Government standard Commencement and Completion Incentives ranging from $750
    to over $4,000
  • Training award pay rates (if required)
  • Exemption or rebates from payroll tax (where applicable)
  • Exemption of apprentice’s wages from workers compensation premium calculations (NSW apprentices)
  • Extra incentives to assist in the employment of under-represented groups such as
  • Apprentices or trainees with a disability, mature age, school-based and Indigenous
  • A number of extra incentives which are available for certain areas or qualifications

Note Incentives are dependent on meeting eligibility criteria.

Contact Allara Leaning on 1300 772 724 to discuss your eligibility for incentives.


Course Category 1st Qualification 2nd Qualification Apprenticeship/Traineeship Concession
Certificate III in Business Administration BSB30415 $1320 $1580 $1000 $240

Queensland subsidised training: Tactical Training Group - RTO 91054

Administration fee (Applies to all courses) $500.00 $500.00
Certificate 3 Guarantee (Co-contribution fee) $26.00 $13.00
Traineeships – User Choice $1.60 / nominal hour $0.64 / nominal hour

Queensland subsidised training: WG Learning - RTO 91178

Administration fee (Applies to all courses) $500.00 $500.00
Traineeships – User Choice $1.60 / nominal hour $0.64 / nominal hour

Program Category Non-Concessional Concessional
Traineeships $350 $0
Apprenticeships (First Year) $350 $0
Apprenticeships (Each subsequent year) $600 $0

Recognition of prior learning (RPL)

Fees for RPL applications are calculated on a case by case basis and may be reduced due to credit transfer. The base price for RPL applications is:

  • Certificate II to Certificate IV qualifications $1,500^
  • Diploma to Advanced Diploma qualifications $2,000^


Talk to a training consultant about your requirements

1300 772 724

BSB30415 Certificate III in Business Administration