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Certificate III in Business


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This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles

The following occupations relate to this qualification.

Clerical Officers perform a range of clerical duties in an office environment. They maintain records, deal with and write correspondence, use computer technology, produce business documents, organise office resources, and manage their own work priorities and financial records.

Customer Service Officers deal with the relationship between a company and its clients. They ensure client needs are met, answer queries, and provide a point of contact within an organisation. They may manage a team of Customer Service Representatives. They resolve complaints and act as mediators in disputes, or direct complainants to the correct department.

Data Entry Operators input and retrieve data, using computerised systems. They may also collect data from clients and colleagues.

Information Officers are responsible for the provision and dissemination of information within an organisation. They may conduct research; provide advice to customers and internal clients; and handle and store records and other forms of business information.

Payroll Officers process the payroll for all personnel, and also process payments and direct debits associated with superannuation, sick leave and other claims. They are also often required to assist with other accounting duties and payments processing.

Word Processing Operators transcribe, type, edit and print documents. They use computers with word-processing software applications and printers.

Skills developed

This course aims to provide participants with a range of business services skills along with general employability skills such as; communication, teamwork, planning and organising, problem solving and self management.


Qualification Certificate III in Business
National course code BSB30115
Accreditation WG Learning
Recognition Nationally Recognised Certificate - meets AQF standards (What's this?)
Duration 12 months
Study mode On-site

Course plan

Total Units: 12

1 Core Units 11 Elective Units

This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace.

This unit applies to individuals who contribute to actions to achieve compliance with WHS legislation as part of their WHS responsibilities, which are in addition to their main duties.

NOTE: The terms ‘occupational health and safety’ (OHS) and ‘work health and safety’ (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the National Model WHS Legislation has not been implemented RTOs are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements.

Code: BSBWHS302

Elective Subjects

  • Customer service
  • Diversity
  • Financial administration
  • General administration
  • Information management
  • Innovation
  • Intellectual property
  • Interpersonal communication
  • IT use
  • Management
  • Workplace effectiveness
  • Sustainability
  • Writing
  • Product skills and advice

Who is this course for?

The Certificate III in Business qualification may be suitable for participants who have previously done a Certificate II in Business, a school leaver or someone who has had previous experience in a junior role. Certificate III is suitable for jobs where there is some degree of responsibility and problem solving. It allows the participant to develop their skills in an office environment and serves as a stepping stone towards a more advanced qualification.

This qualification is suitable for an Australian Apprenticeship pathway.

What are the entry requirements?

There are no entry requirements for this qualification, however there are preferred entry pathways for candidates considering this qualification.

Can I get Recognition of Prior Learning? (RPL)

Yes, skills and qualifications you already have may count towards your qualification.

Find out more

What are the pathways into the qualification?

BSB20115 Certificate II in Business or other relevant qualification


with vocational experience assisting in a range of support roles without a formal business qualification.

What are the pathways from the qualification?

After achieving BSB30115 Certificate III in Business, individuals could progress to BSB40215 Certificate IV in Business, or a range of other Certificate IV qualifications.

What are the outcomes?

This course is accredited under the Australian Quality Training Framework (AQTF), Australian Skills Quality Authority (ASQA).

Upon successful completion of this course, participants will receive a nationally recognised qualification, BSB30115 Certificate III in Business.

What are the course requirements?

What you'll need.

English Language

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.


The following industries relate to this qualification.

This sector covers the establishment and maintenance of procedures, records, and regulations for commercial activities. For qualifications relating to specific aspects of business administration, use the headings Governance, Human Resource Management, Occupational Health & Safety, Purchasing and Procurement, Quality Auditing, or Recordkeeping.

This sector covers the activities necessary for the effective operation of a business. For qualifications relating to this industry, use the headings Advertising and Marketing, Business Administration, Commerce, Customer Service, Financial Services, Industrial Relations, Legal Administration, or Small Business.

This sector covers the provision of services to customers before, during and after a purchase.

This sector covers the administrative aspects of governments at the local, state and federal levels. For qualifications relating to specific aspects of government administration, use the headings Courts, Government Regulation, Government Service Delivery, Local Government, or Public Administration.

This sector covers the employment of people, the development of resources, and the utilisation of their services.

This sector covers the administrative aspects of a legal office work environment.

This sector covers the administrative tasks of local government.


Non-Subsidised training

Program* Price
Full Fee $1,500

* Accreditation: WG Learning - RTO 91178

Subsidised training

We offer subsidised training in the following highlighted states and territories


NSW subsidised training: WG Learning - RTO 91178

Program Non-concessional Concessional
Traineeships * $0 $0
Entitlement full qualification (EFQ) - 1st qualification $1,320 $240
Entitlement full qualification (EFQ) - 2nd qualification $1,580 $240

* Under the NSW Government's Fee Free Traineeship Initiative, NSW trainees who are funded under Smart and Skilled, and commence subsidised training on or after 1 January 2020, are eligible for free training. For trainees who are not eligible, the fee for a qualification delivered under a traineeship is capped at $1,000. For more information please refer to

Queensland subsidised training: Tactical Training Group - RTO 91054

Program Non-concessional Concessional
Administration fee (Applies to all courses) $500.00 $500.00
Certificate 3 Guarantee (Co-contribution fee) $24.00 $12.00
Traineeships – User Choice $1.60 / nominal hour $0.64 / nominal hour

ACT subsidised training

Program Non-concessional Concessional
Traineeships $350 $0
Apprenticeships (First Year) $350 $0
Apprenticeships (Each subsequent year) $600 $0

Recognition of prior learning (RPL)

Fees for RPL applications are calculated on a case by case basis and may be reduced due to credit transfer. The base price for RPL applications is:

  • Certificate II to Certificate IV qualifications $1,500^
  • Diploma to Advanced Diploma qualifications $2,000^

Employer incentives

Your investment in skilling your staff through training may also bring with it a number of State and Australian Government financial incentives.

Financial incentives you may be eligible for include:

  • Australian Government standard Commencement and Completion Incentives ranging from $750
    to over $4,000
  • Training award pay rates (if required)
  • Exemption or rebates from payroll tax (where applicable)
  • Exemption of apprentice’s wages from workers compensation premium calculations (NSW apprentices)
  • Extra incentives to assist in the employment of under-represented groups such as
  • Apprentices or trainees with a disability, mature age, school-based and Indigenous
  • A number of extra incentives which are available for certain areas or qualifications

Note Incentives are dependent on meeting eligibility criteria.

Contact Allara Leaning on 1300 772 724 to discuss your eligibility for incentives.


Talk to a training consultant about your requirements

1300 772 724

BSB30115 Certificate III in Business