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Overview

This qualification and training program provides participants with practical hands on experiences in the application of skills and knowledge required of frontline staff within a range of business contexts.

It reflects the role of individuals working in a range of entry level positions within a broad selection of businesses including but not limited to; Receptionist, Secretary, Business administrator, Administration support. Duties at this level would include application of a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. Individuals may provide technical advice and support to a team.


Details

Qualification Certificate III in Business
National course code BSB30115
RTO WG Learning - RTO Code: 91178
Recognition Nationally Recognised Certificate - meets AQF standards (What's this?)
Duration 12 months
Study mode Work-based


Skills developed

This course aims to provide participants with a range of business services skills along with general employability skills such as; communication, teamwork, planning and organising, problem solving and self management.


Who is this course for?

The Certificate III in Business qualification may be suitable for participants who have previously done a Certificate II in Business, a school leaver or someone who has had previous experience in a junior role. Certificate III is suitable for jobs where there is some degree of responsibility and problem solving. It allows the participant to develop their skills in an office environment and serves as a stepping stone towards a more advanced qualification.

This qualification is suitable for an Australian Apprenticeship pathway.


Entry requirements

There are no entry requirements for this qualification, however there are preferred entry pathways for candidates considering this qualification.


Recognition of Prior Learning? (RPL)

Yes, skills and qualifications you already have may count towards your qualification.

Find out more


Pathways into the qualification

BSB20115 Certificate II in Business or other relevant qualification

OR

with vocational experience assisting in a range of support roles without a formal business qualification.


Pathways from the qualification

After achieving BSB30115 Certificate III in Business, individuals could progress to BSB40215 Certificate IV in Business, or a range of other Certificate IV qualifications.


What support services are available?

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Allara Learning Participant Handbook.

We recommend that you read the Allara Learning Participant Handbook prior to enrolling with us.


What are the outcomes?

This course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA).

Upon successful completion of this course, participants will receive a nationally recognised qualification, BSB30115 Certificate III in Business.


What are the course requirements?

English Language

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.


Course plan

Work health and safety

Learn and develop the skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace.

This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace.

This unit applies to individuals who contribute to actions to achieve compliance with WHS legislation as part of their WHS responsibilities, which are in addition to their main duties.

Visit Training.gov.au for more details

Teamwork and relationships

Learn and develop the skills and knowledge required to work as part of a diverse team, apply appropriate communication principles, maintain cooperative working relationships, build networks and develop team cohesion.

This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

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This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation.

This unit applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation.

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This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

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Customer services

Learn and develop the skills and knowledge required to deliver and monitor customer service including; identify customer specific needs, providing advice on a business’s products and services, identify improvements in the provision of customer service, handle formal and informal negative feedback and respond to complaints from customers.

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

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This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

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This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.

It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team.

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Design and create business documents

Learn and develop the skills and knowledge required to digitally plan, draft, design and develop a range of text-based documents, business documents and publications using advanced features of word processing applications/platforms and other computer applications.

This unit describes the skills and knowledge required to plan, draft and finalise a basic document.

It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

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This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.

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This unit describes the skills and knowledge required to digitally design and develop text-based documents using advanced features of word processing applications/platforms.

It applies to individuals who possess fundamental skills in digital device operation, and basic skills in operation of word processing applications. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own digital documents.

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Presentations

Learn and develop the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms.

This unit describes the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms.

It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.

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Work effectively in business

Learn and develop the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team.

This unit describes the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team.

It applies to individuals developing basic skills and knowledge in preparation for working in a broad range of settings.

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Fees


Subsidised Prices

WG Learning - RTO Code: 91178

Student Fee
Traineeship $0
Concession $0
First Qualification $1,320
Second or Further Qualification $1,580

This training is subsidised by the NSW Government

View fees information

Are you eligible for NSW government subsidised training under Smart and Skilled?
For information about eligibility, please visit Smart and Skilled - Are You Eligible?

WG Learning - RTO Code: 91178

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
User choice - Traineeships $350 $0
Skilled Capital $350 $0

Skilled Capital is an ACT Government Training initiative, funded by the ACT and Australian Governments. For further information ,including eligibility requirements, please visit The Skilled Capital website page

User Choice is an ACT Government training initiative, funded by the ACT and Australian Governments. For further information, including eligibility requirements, please visit The Australian Apprenticeships (User Choice) website page

WG Learning - RTO Code: 91178

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
Certificate 3 Guarantee (Co-contribution fee) $30.00 $15.00
Traineeships – User Choice $1.60 / nominal hour $0.64 / nominal hour

For more information on the Certificate 3 Guarantee, including eligibility requirements, subsidy information, concessional student status and program related documents, please visit the Queensland Government Certificate 3 Guarantee website page.

The User Choice program provides a public funding contribution towards the cost of training and assessment for eligible Queensland apprentices and trainees. For more information, please visit lease visit the Queensland Government User Choice website page.

Non-subsidised Prices

Full Fee* $3,000

* Accreditation: WG Learning - RTO 91178

CONTACT US

Talk to a training advisor about your requirements

1300 772 724

BSB30115 Certificate III in Business