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Overview

This qualification and training program provides participants with practical hands on experiences in the application of skills and knowledge required of frontline staff within a range of business contexts. It reflects the role of individuals working in a range of entry level positions within a broad selection of businesses including but not limited to; Receptionist, Secretary, Business administrator, Administration support. Duties at this level would include application of a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. Individuals may provide technical advice and support to a team.


Skills developed

This course aims to provide participants with sound business industry sector skills at a middle management level including:

  • Workplace communication and team work principles
  • Quality customer service delivery and complaint handling
  • WHS practices and procedures
  • Advanced word processing and document creation
  • Creating and delivering presentations

Details

Qualification Certificate III in Business (Online)
National course code BSB30115
Accreditation WG Learning
Recognition Nationally Recognised Certificate - meets AQF standards (What's this?)
Duration Self-paced. Approx. 1 year. Maximum 2 years.
Study mode Online
Start date Enrol anytime

Course plan

The BSB30115 Certificate III in Business has a total of 12 units of competency delivered across 6 subjects.

Teamwork and relationships

Learn and develop the skills and knowledge required to work as part of a diverse team, apply appropriate communication principles, maintain cooperative working relationships, build networks and develop team cohesion.

This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

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This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation.

This unit applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation.

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This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

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Customer services

Learn and develop the skills and knowledge required to deliver and monitor customer service including; identify customer specific needs, providing advice on a business’s products and services, identify improvements in the provision of customer service, handle formal and informal negative feedback and respond to complaints from customers.

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

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This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

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This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.

It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team.

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Work Health and Safety (WHS)

Learn and develop the skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace.

This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace.

This unit applies to individuals who contribute to actions to achieve compliance with WHS legislation as part of their WHS responsibilities, which are in addition to their main duties.

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Design and create business documents

Learn and develop the skills and knowledge required to digitally plan, draft, design and develop a range of text-based documents, business documents and publications using advanced features of word processing applications/platforms and other computer applications.

This unit describes the skills and knowledge required to plan, draft and finalise a basic document.

It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

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This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

It applies to individuals who possess fundamental skills in computer operations and keyboarding. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.

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This unit describes the skills and knowledge required to digitally design and develop text-based documents using advanced features of word processing applications/platforms.

It applies to individuals who possess fundamental skills in digital device operation, and basic skills in operation of word processing applications. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own digital documents.

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Presentations

Learn and develop the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms.

This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access.

It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.

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Work effectively in business

Learn and develop the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team.

This unit describes the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team.

It applies to individuals developing basic skills and knowledge in preparation for working in a broad range of settings.

Visit Training.gov.au for more details


Who is this course for?

The target participant for the BSB30115 Certificate III in Business are individuals seeking to enter into the business services sector or who may already perform frontline workplace duties within the business services industry.


What are the entry requirements?

There are no formal entry requirements for this qualification.

Some states and territories have specified entry requirements for participants accessing subsidised training.

To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact Allara Learning on 1300 772 724.

Education entry requirements
There are no entry requirements for this qualification.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course.


What types of assessments are used in this course?

During the course, you will undertake a wide range of assessment activities including:

  • Formative assessments contained in interactive micro learning modules
  • Knowledge tests that include:
    • Multiple choice questions
    • True/false questions
    • Matching answers
    • Short answer questions
    • Extended text responses
  • Case studies
  • Workplace projects, assignments and presentations
  • Portfolios of completed workplace tasks

What is the duration of the course?

The duration for the course is 12 months. To complete the course in this timeframe, we attend each of the scheduled webinars and complete self-paced of approximately 20 hours per week. This is a guide only — the time taken to complete your course will depend on your level of already attained skills and knowledge.


Can I get Recognition of Prior Learning? (RPL)

Yes, skills and qualifications you already have may count towards your qualification.

Find out more


What are the pathways from the qualification?

After achieving this qualification candidates may undertake a range of higher-level qualifications including:


What support services are available?

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Allara Learning Participant Handbook.

We recommend that you read the Allara Learning Participant Handbook prior to enrolling with us.


What are the outcomes?

Upon successful completion of this course, participants will receive a nationally recognised qualification, BSB30115 Certificate III in Business.

This course is accredited under the Australian Quality Training Framework (AQF), Australian Skills Quality Authority (ASQA).

The Australian Quality Training Framework (AQF) is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training (VET) system.

The Australian Skills Quality Authority (ASQA) is the national regulator for Australia’s vocational education and training (VET) sector.


How is the course delivered?

This is an online learning course with integration of realistic work activities and projects. This means that you will complete your knowledge and skills development through E-Learning.

You will be required to participate in a series of interactive group Webinars and complete a range of E-Learning tasks including:

  • Micro interactive learning modules
  • Case studies
  • Role plays and simulated group activities
  • Workplace orientated projects

The course has a total of 24 individual webinars of approximately 1 hour in length for you to attend. Webinars are offered on a weekly basis to provide you with ready access to learning at a time convenient to you.

Through Allara Learning’s online learning platform you will be able to:

  • Participate in live webinars
  • Access your learning materials and assessment
  • Undertake, complete and upload assessments
  • Engage with trainers and assessors
  • Network with your peers through online
  • student forums
  • Receive feedback on your assessments from the assessor
  • Access a wide range of support materials and resources in the file repository

What are the computer requirements?

In order to attend the webinar sessions, you will need to have access to a computer, tablet or smart phone device with internet access. You will need a computer to complete the E-Learning formative learning and summative assessment tasks. Some assessment tasks and projects will require access to a printer and scanner.

A minimum standard device should:

  • Run a modern operating system
  • Connect to the internet
  • Run a modern browser
  • Run programs to create documents, spreadsheets and presentations, such as Microsoft office or equivalent
  • Enable the use of a web camera and headset.


Computing skill requirements

To successfully complete this course, participants will need to have a range of basic and some advanced computing skills. This includes:

  • Creating, saving and editing advanced designed Office documents
  • Accessing and searching the internet
  • Connecting digital cameras and downloading and storing images and video files
  • Participating in online webinars and student forums
  • Compressing and uploading documents, images and videos through websites
  • Downloading and saving documents from various websites

Fees


Subsidised Prices

Accreditation: WG Learning - RTO 91178 (What's this?)

Student Fee
Traineeship $0
Concession $240
First Qualification $1,580
Second or Further Qualification $1,850

This training is subsidised by the NSW Government

Am I eligible for subsidised training?

View fees information

ACT subsidised training

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
Traineeships $350 $0
Apprenticeships (First Year) $350 $0
Apprenticeships (Each subsequent year) $600 $0

Tactical Training Group - RTO 9105

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
Administration fee (Applies to all courses) $500.00 $500.00
Certificate 3 Guarantee (Co-contribution fee) $30.00 $15.00
Traineeships – User Choice $1.60 / nominal hour $0.64 / nominal hour

Non-subsidised Prices

Full Fee* $3,000

* Accreditation: WG Learning - RTO 91178

Employer incentives

Your investment in skilling your staff through training may also bring with it a number of State and Australian Government financial incentives.

Financial incentives you may be eligible for include:

  • Australian Government standard Commencement and Completion Incentives ranging from $750
    to over $4,000
  • Training award pay rates (if required)
  • Exemption or rebates from payroll tax (where applicable)
  • Exemption of apprentice’s wages from workers compensation premium calculations (NSW apprentices)
  • Extra incentives to assist in the employment of under-represented groups such as
  • Apprentices or trainees with a disability, mature age, school-based and Indigenous
    Australians
  • A number of extra incentives which are available for certain areas or qualifications

Note Incentives are dependent on meeting eligibility criteria.

Contact Allara Leaning on 1300 772 724 to discuss your eligibility for incentives.

CONTACT US

Talk to a training advisor about your requirements

1300 772 724

Certificate III in Business (Online)