Certificate III in Retail

SIR30216

Qualification Certificate III in Retail
National course code SIR30216
Accreditation Tactical Training Group‚  WG Learning
Recognition Nationally Recognised Certificate - meets AQF standards (What's this?)
Duration Self paced, minimum of 6 -12 months
Study mode On-site

Overview

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

Who is this course for?

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Skills developed

The SIR30216 Certificate III in Retail course aims to provide participants with a wide range of retail service industry and quality customer service skills along with general employability skills such as; communication, teamwork, planning and organising, problem solving and self management.

Entry requirements

There are no entry requirements for this qualification.

Recognition of prior learning

Skills and qualifications you already have may count towards your qualification.

Find out more

Outcomes

This course is accredited under the Australian Quality Training Framework (AQTF), Australian Skills Quality Authority (ASQA).

Upon successful completion of this course, participants will receive a nationally recognised qualification, SIR30216 Certificate III in Retail.

Course requirements

What you'll neeed.

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.

Qualification pathways

Pathways from the qualification

After achieving SIR30216 Certificate III in Retail, individuals could progress to SIR40316 Certificate IV in Retail Management, or to Certificate IV qualifications in other service industry fields.

Course details

Total Units: 13

8 Core Units plus 5 Elective Units

This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture. It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Core Unit | Code: SIRXCEG001 Myskills

This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties. It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

Core Unit | Code: SIRXCEG002 Myskills

This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty. It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

Core Unit | Code: SIRXCEG003 Myskills

This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Core Unit | Code: SIRXCOM002 Myskills

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Core Unit | Code: SIRXIND001 Myskills

This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.

It applies to individuals at all levels working in frontline roles in a diverse range of industry sectors and business contexts.

Core Unit | Code: SIRXRSK001 Myskills

This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.

Core Unit | Code: SIRXSLS001 Myskills

This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.

This unit applies to individuals working at all levels in a diverse range of industry sectors and business contexts.

The unit incorporates the requirement for all employees under state and territory Work Health and Safety (WHS) legislation, to participate in the management of their own health and safety, that of their colleagues and anyone else in the workplace.

Core Unit | Code: SIRXWHS002 Myskills

Elective Subjects

Communication and Teamwork , Food and Beverage , Food Safety , Inventory , Management and Leadership , Marketing , Merchandising , Product Knowledge , Retail Financials , Working in Industry

For more detailed information about the course structure please visit Certificate III in Retail SIR30216 at Training.gov.au

Job roles

The following occupations relate to this qualification.

Customer Service Officers deal with the relationship between a company and its clients. They ensure client needs are met, answer queries, and provide a point of contact within an organisation. They may manage a team of Customer Service Representatives. They resolve complaints and act as mediators in disputes, or direct complainants to the correct department.

Customer Service Representatives provide advice and assistance to clients, and collect and input client data. They respond to telephone, written or face-to-face enquiries; resolve complaints; and promote and sell goods and services. They may work for a variety of businesses, including utility companies, financial organisations, or directory assistance services.

Retail Supervisors have a coordinating or supervising role working in a retail store in a sporting organisation. Their duties may include selling in specialised sectors such as sporting and recreational products, with responsibility for coordinating staff relations, store security and controlling store products.

Retail Assistants undertake a range of activities selling products and/or services in retail settings such as department stores, speciality shops, supermarkets and news agencies. They may operate a checkout area; apply point-of-sale handling procedures; rotate and replenish stock and stack shelves; and organise and maintain work areas and displays.

Sales Assistants interact with customers, perform stock control and housekeeping duties, operate point of sale equipment and balance the register. They may work in retail or wholesale operations, or specialise in a specific industry such as clothing, footwear, bakery, news agency, electrical and white-goods, supermarkets, department stores, etc.

Industry

The following industries relate to this qualification.

This sector covers the activities necessary for the effective operation of a business. For qualifications relating to this industry, use the headings Advertising and Marketing, Business Administration, Commerce, Customer Service, Financial Services, Industrial Relations, Legal Administration, or Small Business.

This sector covers the provision of services to customers before, during and after a purchase.

This sector covers the provision of personal care services. For qualifications relating to this sector, use the headings Beauty, Floristry, Hairdressing, Funeral Services, Laundry and Dry Cleaning, Retail Services, Hospitality, or Tourism.

This sector covers the display and sale of new or used goods to consumers for personal or household consumption. For qualifications relating to specific aspects of retail, use the headings Community Pharmacy, Retail Management, or Wholesale Operations.

Subsidised training

We offer subsidised training in the following highlighted states and territories

 ACT
 NSW
NT
 QLD
SA
 TAS
VIC
 WA

Employer incentives

Your investment in skilling your staff through training may also bring with it a number of State and Australian Government financial incentives.

Financial incentives you may be eligible for include:

  • Australian Government standard Commencement and Completion Incentives ranging from $750
    to over $4,000
  • Training award pay rates (if required)
  • Exemption or rebates from payroll tax (where applicable)
  • Exemption of apprentice’s wages from workers compensation premium calculations (NSW apprentices)
  • Extra incentives to assist in the employment of under-represented groups such as
  • Apprentices or trainees with a disability, mature age, school-based and Indigenous
    Australians
  • A number of extra incentives which are available for certain areas or qualifications

Note Incentives are dependent on meeting eligibility criteria.

Contact Allara Leaning on 1300 772 724 to discuss your eligibility for incentives.

Fees

NSW
Course Category 1st Qualification 2nd Qualification Apprenticeship/Traineeship Concession
Certificate III in Retail SIR30216 $1450 $1750 $1000 $240
Western Australia
Course Category Course Fees Range*
Min Max Concession
Diploma and Advanced Diploma $2500 $2700 N/A
Apprenticeships, traineeships and priority industry training (Certificate II to IV) $1100 $1500 $415
*The Student tuition fees (course Fees) are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fees.
Queensland
Program Category Non-Concessional Concessional School Based
Traineeships – User Choice $1.60 / nominal hour $0.64 / nominal hour Nil
Apprenticeships (Per Year) – User Choice $1.60 / nominal hour $0.64 / nominal hour Nil
Certificate 3 Guarantee $30 $15 N/A
Higher Level Skills Program $30 $15 N/A
Tasmania
Program Category Non-Concessional Concessional
Traineeships – User Choice $250 $50
ACT
Program Category Non-Concessional Concessional
Traineeships $350 $0
Apprenticeships (First Year) $350 $0
Apprenticeships (Each subsequent year) $600 $0

Contact us

Call 1300 772 724 or enquire onlineat www.allaralearning.com.au

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