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Overview

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.


Skills developed

This course aims to provide participants with sound business industry sector skills at a middle management level including:

  • WHS and security practices and procedures
  • Quality customer service delivery, product knowledge and complaint handling procedures
  • Workplace communication and team work principles
  • Stock management and control practices and procedures
  • Work task prioritisation

Details

Qualification Certificate III in Retail (Online)
National course code SIR30216
Accreditation Tactical Training Group‚  WG Learning
Recognition Nationally Recognised Certificate - meets AQF standards (What's this?)
Duration 12 months
Study mode Online
Start date Enrol anytime

Course plan

Workplace risk and safety

Learn and develop the skills and knowledge required to follow organisational policies and procedures for safe work practice, identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.

This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.

It applies to individuals at all levels working in frontline roles in a diverse range of industry sectors and business contexts.

Visit Training.gov.au for more details

This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.

This unit applies to individuals working at all levels in a diverse range of industry sectors and business contexts.

The unit incorporates the requirement for all employees under state and territory Work Health and Safety (WHS) legislation, to participate in the management of their own health and safety, that of their colleagues and anyone else in the workplace.

Visit Training.gov.au for more details

Customer service fundamentals

Learn and develop the skills and knowledge required to deliver and monitor customer service including; identify customer specific needs, providing advice on products and services, build customer relationships and foster customer loyalty, facilitate sales procedures, identify improvements in the provision of customer service, handle formal and informal negative feedback and respond to customer difficulties and complaints.

This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.

It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Visit Training.gov.au for more details

This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties.

It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

Visit Training.gov.au for more details

This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty.

It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

Visit Training.gov.au for more details

Inventory

Learn and develop the skills and knowledge required to receive and store retail stock including; the ability to check stock quality and quantity against order requirements; store or present stock correctly; maintain cleanliness of stock-handling areas; process stock orders, maintain stock levels, minimise stock losses, manage stocktakes and maintain all documents that relate to the administration of any type of stock.

This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to frontline personnel who have limited autonomy and work under close supervision and guidance of others in frontline operational roles. However; in smaller retail businesses, senior personnel also undertake this function.

Visit Training.gov.au for more details

This unit describes the performance outcomes, skills and knowledge required to process stock orders, maintain stock levels, minimise stock losses, manage stocktakes and maintain all documents that relate to the administration of any type of stock.

This unit applies to individuals responsible for stock control. They work within organisational systems and procedures, but make decisions about stock administration and may have responsibility for others.

Visit Training.gov.au for more details

Communication, teamwork and personal work

Learn and develop the skills and knowledge required to work effectively in the retail environment including; communicating and working cooperatively with colleagues and customers from diverse backgrounds; identify tasks for completion; complete tasks according to workplace requirements; respond to changes in personal work requirements; and contribute to the achievement of team goals.

This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.

It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts. They operate under the supervision and guidance from others, and within established organisational policies and procedures.

Visit Training.gov.au for more details

This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to frontline personnel who have limited autonomy and work under close supervision and guidance of others in frontline operational roles.

Visit Training.gov.au for more details

This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Visit Training.gov.au for more details

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Visit Training.gov.au for more details


Who is this course for?

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as a frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.


What are the entry requirements?

There are no formal entry requirements for this qualification.

Some states and territories have specified entry requirements for participants accessing subsidised training.

To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact Allara Learning on 1300 772 724.

Education entry requirements
There are no entry requirements for this qualification.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course.


What types of assessments are used in this course?

During the course, you will undertake a wide range of assessment activities including:

  • Formative assessments contained in interactive micro learning modules
  • Knowledge tests that include:
    • Multiple choice questions
    • True/false questions
    • Matching answers
    • Short answer questions
    • Extended text responses
  • Case studies
  • Workplace projects, assignments and presentations
  • Portfolios of completed workplace tasks

What is the duration of the course?

The duration for the course is 12 months. To complete the course in this timeframe, you will need to attend each of the scheduled webinars and complete self-paced learning of approximately 20 hours per week. This is a guide only — the time taken to complete your course will depend on your level of already attained skills and knowledge.


Can I get Recognition of Prior Learning? (RPL)

Yes, skills and qualifications you already have may count towards your qualification.

Find out more


What are the pathways from the qualification?

After achieving this qualification candidates may undertake a range of higher-level qualifications including:

  • SIR40316 Certificate IV in Retail Management
  • BSB40215 Certificate IV in Business
  • BSB42015 Certificate IV in Leadership and Management

What support services are available?

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Allara Learning Participant Handbook.

We recommend that you read the Allara Learning Participant Handbook prior to enrolling with us.


What are the outcomes?

Upon successful completion of this course, participants will receive a nationally recognised qualification, SIR30216 Certificate III in Retail.

This course is accredited under the Australian Quality Training Framework (AQTF), Australian Skills Quality Authority (ASQA).

The Australian Quality Training Framework (AQTF) is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia’s vocational education and training (VET) system.

The Australian Skills Quality Authority (ASQA) is the national regulator for Australia’s vocational education and training (VET) sector.


What are the course requirements?

What you'll need.

English Language

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.


How is the course delivered?

This is an online learning course with integration of realistic work activities and projects. This means that you will complete your knowledge and skills development through E-Learning.

You will be required to participate in a series of interactive group Webinars and complete a range of E-Learning tasks including:

  • Micro interactive learning modules
  • Case studies
  • Role plays and simulated group activities
  • Workplace orientated projects

The course has a total of 20 individual webinars of approximately 1 hour in length for you to attend. Webinars are offered on a fortnightly basis to provide you with ready access to learning at a time convenient to you.

Through Allara Learning’s online learning platform you will be able to:

  • Participate in live webinars
  • Access your learning materials and assessments
  • Undertake, complete and upload assessments
  • Engage with trainers and assessors
  • Network with your peers through online student forums
  • Receive feedback on your assessments from the assessor
  • Access a wide range of support materials and resources in the file repository

What are the computer requirements?

In order to attend the webinar sessions, you will need to have access to a computer, tablet or smart phone device with internet access.

You will require a computer to complete the E-Learning formative learning and summative assessment tasks. Your computer will need to have an appropriate suite of office software such as Microsoft office or equivalent installed.
Some assessment tasks and projects will require access to a printer and scanner.

Skill requirements
To successfully complete this course, participants will need to have a range of basic and some advanced computing skills. This includes:

  • Creating, saving and editing advanced designed Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from various websites
  • Compressing and uploading documents, images and videos through websites
  • Participating in online webinars and student forums
  • Connecting digital cameras and downloading and storing images and video files

Fees


Subsidised Prices

Accreditation: Tactical Training Group - RTO 9105 (What's this?)

Student Fee
Traineeship $0
Concession $240
First Qualification $1,450
Second or Further Qualification $1,750

Accreditation: WG Learning - RTO 91178 (What's this?)

Student Fee
Traineeship $0
Concession $240
First Qualification $1,450
Second or Further Qualification $1,750

This training is subsidised by the NSW Government

Am I eligible for subsidised training?

View fees information

ACT subsidised training

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
Traineeships $350 $0
Apprenticeships (First Year) $350 $0
Apprenticeships (Each subsequent year) $600 $0

Tactical Training Group - RTO 9105

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
Administration fee (Applies to all courses) $500.00 $500.00
Certificate 3 Guarantee (Co-contribution fee) $26.00 $13.00
Traineeships – User Choice $1.60 / nominal hour $0.64 / nominal hour

Queensland subsidised training: WG Learning - RTO 91178

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
Administration fee (Applies to all courses) $500.00 $500.00
Certificate 3 Guarantee (Co-contribution fee) $26.00 $13.00
Traineeships – User Choice $1.60 / nominal hour $0.64 / nominal hour

Tasmania subsidised training

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
Traineeships – User Choice $250 $50

Non-subsidised Prices

Full Fee* $3,000

* Accreditation: Tactical Training Group - RTO 91054 OR WG Learning - RTO 91178

Employer incentives

Your investment in skilling your staff through training may also bring with it a number of State and Australian Government financial incentives.

Financial incentives you may be eligible for include:

  • Australian Government standard Commencement and Completion Incentives ranging from $750
    to over $4,000
  • Training award pay rates (if required)
  • Exemption or rebates from payroll tax (where applicable)
  • Exemption of apprentice’s wages from workers compensation premium calculations (NSW apprentices)
  • Extra incentives to assist in the employment of under-represented groups such as
  • Apprentices or trainees with a disability, mature age, school-based and Indigenous
    Australians
  • A number of extra incentives which are available for certain areas or qualifications

Note Incentives are dependent on meeting eligibility criteria.

Contact Allara Leaning on 1300 772 724 to discuss your eligibility for incentives.

CONTACT US

Talk to a training advisor about your requirements

1300 772 724

Certificate III in Retail (Online)