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Certificate IV in Business Administration


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This course aims to provide a broad range of administrative skills and an extensive knowledge base across a wide variety of organisational roles. You will develop high level written communication and office systems management skills as well as developing your knowledge management ability.

Job roles

The following occupations relate to this qualification.

Accounts Supervisors complete Business Activity Statements and prepare other office taxes; produce basic management and job costing reports; prepare budgets; supervise the operation of computer based systems; classify, record and report accounting information; and maintain inventory records.

Administration Officers carry out general administrative tasks. This may include producing documents from notes or shorthand, assisting other staff in general duties, handling colleague or client enquiries, maintaining databases, scheduling, and managing records and basic accounts.

Board Secretaries provide administrative support to Boards or similar governing bodies. They take minutes, circulate papers, and liaise between the Board and the Chief Executive Officer. Depending on the company, their duties may also include providing advice to the Board on governing principles and policy, helping to implement the Board's decisions, and ensuring good lines of communication between the Board, employees, managers and members of the public.

Business Administration Officers (Local Government) focus on local government business issues. They may administer contracts, prepare tender documentation and responses to tenders, develop and maintain supplier relationships and prepare accounts and rates notice forms.

Executive Assistants provide direct administrative support to senior managers. They may produce texts from notes, shorthand or audio; create presentations and simple databases; organise schedules; administer projects; and prepare financial reports

Office Administrators carry out administrative tasks to ensure the smooth running of an office. They may lead and develop teams of staff, establish business networks, coordinate business resources, report on financial performance and implement customer service strategies.

Office Supervisors oversee the day-to-day running of a local government office. They supervise office staff and activities, and monitor supplies. They may supervise offices dealing with rates, policy, community programs or other areas of local government responsibility.

Personal Assistants carry out liaison, coordination and organisational tasks to support managers and professionals. They deal with operational matters; research and prepare reports, briefing notes, memoranda and correspondence; carry out secretarial duties; maintain appointment diaries and make travel arrangements. They may supervise secretarial and clerical staff.

Project Assistants provide administrative support to project teams and management. They prepare documentation, correspondence and reports; deal with invoices and expense claims; arrange meetings; compile research; and perform secretarial and clerical duties as required.

Senior Clinical Coders translate descriptions of medical diagnoses and procedures into codes, which record health care data. They work in hospitals, community health centres or private practice as senior members of staff in administrative teams.

Strata Managing Agents manage the financial and administrative affairs of multi-unit properties, and oversee day-to-day upkeep. They maintain accounts and records, coordinate maintenance, and handle disputes.

Waste Management Administrative Supervisors manage the administrative aspects of waste management plants. They administer all human resource services, oversee budgets and finances, and train and lead work teams.

Skills developed

This course aims to provide participants with a wide range of administrative skills in a business context including;

  • Learn about preparation of business documents
  • Manifest competency in logistics, building and leading small teams
  • Learn about the administration of business projects
  • Draft and prepare simple financial documents and reports
  • Coordinate and implement customer service strategies
  • Learn to develop complex Microsoft Office spreadsheets, documents and presentations


Qualification Certificate IV in Business Administration
National course code BSB40515
Accreditation Tactical Training Group‚  WG Learning
Recognition Nationally Recognised Certificate - meets AQF standards (What's this?)
Duration Self paced, minimum of 6 -24 months
Study mode Blended

Course plan

Total Units: 10

10 Elective Units

This unit describes the performance outcomes, skills and knowledge required to report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of statutory requirement reports.

Code: BSBFIA402

This unit describes the skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use.

Code: BSBADM409

This unit describes the performance outcomes, skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.

Code: BSBADM405

This unit describes the performance outcomes, skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements.

Code: BSBADM406

This unit describes the performance outcomes, skills and knowledge required to use spreadsheet software to complete business tasks and to produce complex documents.

Code: BSBITU402

This unit describes the performance outcomes, skills and knowledge required to design and develop business documents using complex technical features of word processing software.

Code: BSBITU401

This unit describes the performance outcomes, skills and knowledge required to maintain the effectiveness of business technology in the workplace. It includes maintaining existing technology and planning for future technology requirements.

Code: BSBITS401

This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. The customer relationship would typically involve direct interaction a number of times over an extended period.

Code: BSBCUS402

This unit describes the performance outcomes, skills and knowledge required to develop and maintain effective work relationships and networks. It covers the relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

Code: BSBREL401

This unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

Code: BSBWRT401

Who is this course for?

This qualification is designed for people working in roles such as administration officer, accounts supervisor or executive personal assistant roles and for individuals who are seeking to advance in their career.

This qualification is suitable for an Australian apprenticeship pathway.

What are the entry requirements?

There are no entry requirements for this qualification, however there are preferred entry pathways for candidates considering this qualification.

Can I get Recognition of Prior Learning? (RPL)

Yes, skills and qualifications you already have may count towards your qualification.

Find out more

What are the pathways into the qualification?

BSB30415 Certificate III in Business Administration or other relevant qualification/s


vocational experience in providing administrative or operational support to individuals and/or teams but without a formal business administration qualification.

What are the pathways from the qualification?

After achieving this qualification candidates may undertake a BSB50215 Diploma of Business or BSB51915 Diploma of Leadership and Management.

What are the outcomes?

This course is accredited under the Australian Quality Training Framework (AQTF), Australian Skills Quality Authority (ASQA).

Upon successful completion of this course, participants will receive a nationally recognised qualification, BSB40515 Certificate IV in Business Administration.

What are the course requirements?

What you'll need.

English Language

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.


The following industries relate to this qualification.

This sector covers the auditing of accounting records, preparation of financial statements and tax returns and bookkeeping.

This sector covers the establishment and maintenance of procedures, records, and regulations for commercial activities. For qualifications relating to specific aspects of business administration, use the headings Governance, Human Resource Management, Occupational Health & Safety, Purchasing and Procurement, Quality Auditing, or Recordkeeping.

This sector covers the operation of civil and criminal courts.

This sector covers all aspects of the natural and built environment that may affect human health.

This sector covers the use of institutions and structures of authority to allocate resources.

This sector covers the provision of non-inflight services to air transport, including baggage handling, refuelling, and customer administration.

This sector covers the administrative aspects of a legal office work environment.

This sector covers the administrative tasks of local government.

This sector covers property management, leasing, sales and agency administration across the range of property sectors. For qualifications relating to specific aspects of the property industry, use the headings Asset Maintenance, Property Management, or Real Estate.

This sector covers the organisation of government policies and programmes which are carried out by public servants at all levels of government.

This sector covers the maintenance of the records of an organisation and includes classifying, storing, and securing records.

Subsidised training

We offer subsidised training in the following highlighted states and territories


Employer incentives

Your investment in skilling your staff through training may also bring with it a number of State and Australian Government financial incentives.

Financial incentives you may be eligible for include:

  • Australian Government standard Commencement and Completion Incentives ranging from $750
    to over $4,000
  • Training award pay rates (if required)
  • Exemption or rebates from payroll tax (where applicable)
  • Exemption of apprentice’s wages from workers compensation premium calculations (NSW apprentices)
  • Extra incentives to assist in the employment of under-represented groups such as
  • Apprentices or trainees with a disability, mature age, school-based and Indigenous
  • A number of extra incentives which are available for certain areas or qualifications

Note Incentives are dependent on meeting eligibility criteria.

Contact Allara Leaning on 1300 772 724 to discuss your eligibility for incentives.


Course Category 1st Qualification 2nd Qualification Apprenticeship/Traineeship Concession
Certificate IV in Business Administration BSB40515 $1580 $1850 $1000 $240

Program Category Non-Concessional Concessional
Traineeships $350 $0
Apprenticeships (First Year) $350 $0
Apprenticeships (Each subsequent year) $600 $0

Recognition of prior learning (RPL)

Fees for RPL applications are calculated on a case by case basis and may be reduced due to credit transfer. The base price for RPL applications is:

  • Certificate II to Certificate IV qualifications $1,500^
  • Diploma to Advanced Diploma qualifications $2,000^


Talk to a training consultant about your requirements

1300 772 724

BSB40515 Certificate IV in Business Administration