Certificate IV in Leadership and Management

Coordinators of business operations organise specific day-to-day operations and supervise teamwork to ensure business activities and policies are streamlined across a team or department. They prioritise workloads and ensure tasks are completed. Generally, they take instruction from Managers, and delegate to Team Members.

Distribution Centre Managers coordinate the flow of goods into and out of a distribution centre, optimising stock levels and ensuring that customers receive the right goods at the right time. Their duties include managing staff, tracking products and using complex software.

Freight Administrative Supervisors are responsible for the day-to-day running of the administrative arm of a transport company including staff rosters, organising transport workloads and freight management.

Frontline Sales Managers are first line managers working in small wholesale, retail or franchise operations, or in sections or departments within larger stores. They are usually responsible for inventory and stock control, employee relations, customer interaction, marketing and business management at the 'shop front' level.

Leading Hands are senior members of operations teams. They have greater responsibilities and limited supervisory duties. They possess specialist knowledge or skills which enable them to provide assistance and advice to members of their team.

Line Managers directly oversee the activities of a team of workers or employees. Their main responsibility is to ensure that those under their authority meet deadlines and output expectations. They must have the ability to form good working relationships and be able to motivate people.

Production Supervisors directly oversee operations which produce goods or resources. They supervise and direct staff, ensure equipment is used efficiently, meet production and quality targets, and may help to plan production schedules.

Sales Team Managers oversee the operations of a sales team. They build effective working relationships within their team; implement operational plans and ensure targets are met; oversee customer service delivery; promote products and services; and provide resources, guidance and information to team members.

Supervisors directly monitor the activities of workers. They have specialist knowledge which they use to provide advice and guidance, handle complex tasks or problems in the workplace or on a worksite, deal with client or customer issues, and ensure that workers carry out directions correctly and observe safety regulations.

Team Leaders lead teams, and oversee day-to-day operations in a variety of business environments. They build effective working relationships within their team, implement operational plans, and provide resources, guidance and information to team members.

Warehouse Team Leaders arrange work flow for receipt and dispatch of goods; monitor stock levels and undertake stock counts; ensure the warehouse is well organised and OH&S compliant; and provide reports for management.

This sector covers activities related to bringing a product (or service) to the attention of potential and current customers, and meeting the needs of customers.

This sector covers the activities necessary for the effective operation of a business. For qualifications relating to this industry, use the headings Advertising and Marketing, Business Administration, Commerce, Customer Service, Financial Services, Industrial Relations, Legal Administration, or Small Business.

This sector covers the provision of services to customers before, during and after a purchase.

This sector covers the provision of food and beverages to customers. It also includes attendant services in gambling facilities. For qualifications relating to the accommodation aspects of the hospitality industry, use the heading Accommodation.

This sector covers the provision of personal care services. For qualifications relating to this sector, use the headings Beauty, Floristry, Hairdressing, Funeral Services, Laundry and Dry Cleaning, Retail Services, Hospitality, or Tourism.