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Overview

The SIR40316 Certificate IV in Retail Management qualification is designed to strengthen your retail skills and knowledge to allow you to advance your career to the next level.

This qualification and training program will prepare you to work more independently and to operate in a supervisory or team leader role with confidence. It incorporates a range of key subjects that provide the foundations needed to effectively manage a team and workplace operations in a retail environment.


Details

Qualification Certificate IV in Retail Management
National course code SIR40316
RTO WG Learning - RTO Code: 91178
Recognition Nationally Recognised Certificate - meets AQF standards (What's this?)
Duration 12 months to 2 years
Study mode Work-based


Skills developed

Along with general employability skills, the SIR40316 Certificate IV in Retail Management course aims to provide participants with a wide range of retail supervisory and leadership skills, including;

  • Workplace safety management
  • Customer service
  • Team leadership and management
  • Staff recruitment and induction
  • Rostering staff
  • Sales strategies
  • Financials management
  • Operational plans and business improvement

    Who is this course for?

    The SIR40316 Certificate IV in Retail Management is ideal for individuals seeking to gain the skills and knowledge to work more independently in the retail industry, and to step into a supervisory or team leader role with confidence.

    Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.

    This qualification is suitable for a traineeship pathway.


    Entry requirements

    Entry to this qualification is open to individuals who:

    have achieved a Certificate III in Retail

    or

    have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.


    Recognition of Prior Learning? (RPL)

    Yes, skills and qualifications you already have may count towards your qualification.

    Find out more


    Pathways from the qualification

    After achieving SIR40316 Certificate IV in Retail Management, individuals could progress to SIR50116 Diploma of Retail Leadership, or to Diploma qualifications in other service industry fields.


    What support services are available?

    Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

    • Academic and learning support
    • Language, literacy and numeracy support
    • External support and counselling services
    • Peer networks

    For more information please see the Allara Learning Participant Handbook.

    We recommend that you read the Allara Learning Participant Handbook prior to enrolling with us.


    What are the outcomes?

    This course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA).

    Upon successful completion of this course, participants will receive a nationally recognised qualification, SIR40316 Certificate IV in Retail Management


    What are the course requirements?

    English Language

    In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.

    Minimum education
    • Year 10 and a minimum of one year of vocational experience OR
    • Completion of a government recognised Certificate II course or higher OR
    • Relevant vocational experience

    Course plan

    Workplace safety management

    Learn and develop the skills and knowledge required to maintain store security and safety by monitoring and coordinating workplace practices to ensure organisational policies and procedures and legislative requirements are adhered to.

    This unit describes the performance outcomes, skills and knowledge required to maintain store security in a retail environment.

    It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

    Visit Training.gov.au for more details

    This unit describes the performance outcomes, skills and knowledge required to ensure organisational policies and procedures and legislative requirements are adhered to in the workplace by monitoring and coordinating workplace health and safety practices.

    It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

    This unit incorporates the requirement, under state and territory Work Health and Safety (WHS) legislation, for businesses to take a systematic approach to managing the safety of their workers and anyone else in the workplace.

    Visit Training.gov.au for more details

    Customer culture

    Learn and develop the skills and knowledge required to manage and ensure the delivery of customer service standards and work with team members to improve customer experiences.

    This unit describes the performance outcomes, skills and knowledge required to manage and ensure the delivery of customer service standards and work with team members to improve customer experiences.

    It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

    Visit Training.gov.au for more details

    Leading retail teams

    Learn and develop the skills and knowledge required to lead and manage a frontline team by delegating work, monitoring performance and taking action to improve standards of performance. Gain the ability to maintain employee relations in the workplace and implement dispute and grievance procedures when employment related issues occur.

    This unit describes the performance outcomes, skills and knowledge required to lead and manage a frontline team by delegating work, monitoring performance and taking action to improve standards of performance.

    It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

    Visit Training.gov.au for more details

    This unit describes the performance outcomes, skills and knowledge required to maintain employee relations in the workplace and implement dispute and grievance procedures when employment related issues occur.

    It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

    Visit Training.gov.au for more details

    Recruit and induct

    ​Learn and develop the skills and knowledge required to identify workplace recruitment needs and follow organisational recruitment processes to hire and induct new team members.

    This unit describes the performance outcomes, skills and knowledge required to identify workplace recruitment needs and follow organisational recruitment processes to hire and induct new team members.

    It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

    The recruitment of staff is subject to the provisions of Equal Employment Opportunity (EEO) law.

    Visit Training.gov.au for more details

    Roster staff

    Learn and develop the skills and knowledge required to create, administer and communicate staff rosters, including the ability to plan rosters according to industrial provisions and operational efficiency requirements, and within wage budgets.

    This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets.

    Visit Training.gov.au for more details

    Manage sales

    Learn and develop the skills and knowledge required to drive the sales of products and services, and create a sales environment, to meet sales targets.

    This unit describes the performance outcomes, skills and knowledge required to drive the sales of products and services, and create a sales environment, to meet sales targets.

    It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

    Visit Training.gov.au for more details

    Store financials

    Learn and develop the skills and knowledge required to manage retail store financials by controlling costs, managing rosters and stock levels, and reviewing financial performance.

    This unit describes the performance outcomes, skills and knowledge required to manage retail store financials by controlling costs, managing rosters and stock levels, and reviewing financial performance.

    It applies to individuals working in frontline management roles in a diverse range of retail industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.

    Visit Training.gov.au for more details

    Operational plans and business improvements

    Learn and develop the skills and knowledge required to effectively implement operational plans by monitoring operational performance, planning and acquiring resources and providing reports on performance as required. Gain the ability to implement continuous improvement systems and processes, including using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

    This unit describes the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.

    It applies to individuals who plan activities to achieve the measurable, stated objectives of the team and the organisation. At this level work will normally be carried out within routine and non-routine methods and procedures which require planning, evaluation, leadership and guidance of others.

    Visit Training.gov.au for more details

    This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

    It applies to managers who have an active role in implementing the continuous improvement process to achieve the organisation’s objectives. Their position is closely associated with the creation and delivery of products and services which means that they have an important role in influencing the ongoing development of the organisation.

    At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

    Visit Training.gov.au for more details

    Fees


    Subsidised Prices

    WG Learning - RTO Code: 91178

    Student Fee
    Traineeship $0
    Concession $0
    Subsidised (First Qualification) $1,570
    Subsidised (Second or Further Qualification) $1,840

    This training is subsidised by the NSW Government

    View fees information

    Are you eligible for NSW government subsidised training under Smart and Skilled?
    For information about eligibility, please visit Smart and Skilled - Are You Eligible?

    Non-subsidised Prices

    Full Fee* $4,000

    * Accreditation: WG Learning - RTO 91178

    CONTACT US

    Talk to a training advisor about your requirements

    1300 772 724

    SIR40316 Certificate IV in Retail Management