Overview
This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.
Job roles
The following occupations relate to this qualification.
Customer Service Officers deal with the relationship between a company and its clients. They ensure client needs are met, answer queries, and provide a point of contact within an organisation. They may manage a team of Customer Service Representatives. They resolve complaints and act as mediators in disputes, or direct complainants to the correct department.
Customer Service Representatives provide advice and assistance to clients, and collect and input client data. They respond to telephone, written or face-to-face enquiries; resolve complaints; and promote and sell goods and services. They may work for a variety of businesses, including utility companies, financial organisations, or directory assistance services.
Frontline Sales Managers are first line managers working in small wholesale, retail or franchise operations, or in sections or departments within larger stores. They are usually responsible for inventory and stock control, employee relations, customer interaction, marketing and business management at the 'shop front' level.
Retail Supervisors have a coordinating or supervising role working in a retail store in a sporting organisation. Their duties may include selling in specialised sectors such as sporting and recreational products, with responsibility for coordinating staff relations, store security and controlling store products.
Sales Agents carry out basic and administrative duties associated with the commercial relationships between vendors and buyers. They help to produce business plans, analyse trends and data, and ensure the vendor-buyer relationship is healthy and profitable.
Sales Team Managers oversee the operations of a sales team. They build effective working relationships within their team; implement operational plans and ensure targets are met; oversee customer service delivery; promote products and services; and provide resources, guidance and information to team members.
Skills developed
The SIR40316 Certificate IV in Retail Management course aims to provide participants with a wide range of supervisory and leadership skills along with general employability skills such as; communication, teamwork, planning and organising, problem solving and self management.
Details
| Qualification Certificate IV in Retail Management |
| National course code SIR40316 |
| Accreditation Tactical Training Group‚ WG Learning |
| Recognition Nationally Recognised Certificate - meets AQF standards (What's this?) |
| Duration Maximum 2 years |
| Study mode On-site |
Course plan
Total Units: 11
7 Core Units plus 4 Elective Units
This unit describes the performance outcomes, skills and knowledge required to manage retail store financials by controlling costs, managing rosters and stock levels, and reviewing financial performance.
It applies to individuals working in frontline management roles in a diverse range of retail industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.
Core Unit | Code: SIRRRTF002
This unit describes the performance outcomes, skills and knowledge required to manage and ensure the delivery of customer service standards and work with team members to improve customer experiences.
It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.
Core Unit | Code: SIRXCEG004
This unit describes the performance outcomes, skills and knowledge required to maintain employee relations in the workplace and implement dispute and grievance procedures when employment related issues occur.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.
Core Unit | Code: SIRXHRM002
This unit describes the performance outcomes, skills and knowledge required to lead and manage a frontline team by delegating work, monitoring performance and taking action to improve standards of performance.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.
Core Unit | Code: SIRXMGT002
This unit describes the performance outcomes, skills and knowledge required to maintain store security in a retail environment.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.
Core Unit | Code: SIRXRSK002
This unit describes the performance outcomes, skills and knowledge required to drive the sales of products and services, and create a sales environment, to meet sales targets.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.
Core Unit | Code: SIRXSLS003
This unit describes the performance outcomes, skills and knowledge required to ensure organisational policies and procedures and legislative requirements are adhered to in the workplace by monitoring and coordinating workplace health and safety practices.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.
This unit incorporates the requirement, under state and territory Work Health and Safety (WHS) legislation, for businesses to take a systematic approach to managing the safety of their workers and anyone else in the workplace.
Core Unit | Code: SIRXWHS003
Elective Subjects
- Customer Engagement
- Communication and Teamwork
- Food Safety
- Human Resource Management
- Innovation
- Management and Leadership
- Inventory
- Marketing
- Merchandising
- Retail Financials
- Working in Industry
For more detailed information about the course structure please visit Certificate IV in Retail Management SIR40316 at Training.gov.au
Who is this course for?
This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.
Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.
What are the entry requirements?
Entry to this qualification is open to individuals who:
have achieved a Certificate III in Retail
or
have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.
Can I get Recognition of Prior Learning? (RPL)
Yes, skills and qualifications you already have may count towards your qualification.
What are the pathways from the qualification?
After achieving SIR40316 Certificate IV in Retail Management, individuals could progress to SIR50116 Diploma of Retail Leadership, or to Diploma qualifications in other service industry fields.
What are the outcomes?
This course is accredited under the Australian Quality Training Framework (AQTF), Australian Skills Quality Authority (ASQA).
Upon successful completion of this course, participants will receive a nationally recognised qualification, SIR40316 Certificate IV in Retail Management
What are the course requirements?
What you'll need.
English Language
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.
Minimum education
- Year 10 and a minimum of one year of vocational experience OR
- Completion of a government recognised Certificate II course or higher OR
- Relevant vocational experience
Industry
The following industries relate to this qualification.
This sector covers the activities necessary for the effective operation of a business. For qualifications relating to this industry, use the headings Advertising and Marketing, Business Administration, Commerce, Customer Service, Financial Services, Industrial Relations, Legal Administration, or Small Business.
This sector covers the provision of services to customers before, during and after a purchase.
This sector covers the management of a small retail outlet, or a section or department within a larger retail store.
This sector covers the display and sale of new or used goods to consumers for personal or household consumption. For qualifications relating to specific aspects of retail, use the headings Community Pharmacy, Retail Management, or Wholesale Operations.
This sector covers the provision of personal care services. For qualifications relating to this sector, use the headings Beauty, Floristry, Hairdressing, Funeral Services, Laundry and Dry Cleaning, Retail Services, Hospitality, or Tourism.
Subsidised training
We offer subsidised training in the following highlighted states and territories
ACT
NSW
NT
QLD
SA
TAS
VIC
WA
Employer incentives
Your investment in skilling your staff through training may also bring with it a number of State and Australian Government financial incentives.
Financial incentives you may be eligible for include:
- Australian Government standard Commencement and Completion Incentives ranging from $750
to over $4,000 - Training award pay rates (if required)
- Exemption or rebates from payroll tax (where applicable)
- Exemption of apprentice’s wages from workers compensation premium calculations (NSW apprentices)
- Extra incentives to assist in the employment of under-represented groups such as
- Apprentices or trainees with a disability, mature age, school-based and Indigenous
Australians - A number of extra incentives which are available for certain areas or qualifications
Note Incentives are dependent on meeting eligibility criteria.
Contact Allara Leaning on 1300 772 724 to discuss your eligibility for incentives.
Fees
| NSW | ||||
|---|---|---|---|---|
| Course Category | 1st Qualification | 2nd Qualification | Apprenticeship/Traineeship | Concession |
| Certificate IV in Retail Management SIR40316 | $1570 | $1840 | $1000 | $240 |
Queensland subsidised training: Tactical Training Group - RTO 91054
| Program | Non-concessional | Concessional |
|---|---|---|
| Higher Level Skills Program | $22.00 | $11.00 |
| Tasmania | ||
|---|---|---|
| Program Category | Non-Concessional | Concessional |
| Traineeships – User Choice | $250 | $50 |
| ACT | ||
|---|---|---|
| Program Category | Non-Concessional | Concessional |
| Traineeships | $350 | $0 |
| Apprenticeships (First Year) | $350 | $0 |
| Apprenticeships (Each subsequent year) | $600 | $0 |
Recognition of prior learning (RPL)
Fees for RPL applications are calculated on a case by case basis and may be reduced due to credit transfer. The base price for RPL applications is:
- Certificate II to Certificate IV qualifications $1,500^
- Diploma to Advanced Diploma qualifications $2,000^
Related courses
CONTACT US
Talk to a training consultant about your requirements
1300 772 724
info@allaralearning.com.au
SIR40316 Certificate IV in Retail Management
Accreditation
This course can be delivered by Allara Learning's Registered Training Organisation Tactical Training Group Pty Ltd RTO ID 91054.
Accreditation
This course can be delivered by Allara Learning's Registered Training Organisation WG Learning Pty Ltd RTO ID 91178.
AQF
The AQF is Australia’s national quality assured framework of qualifications in the school, vocational education and training and higher education sectors. It is approved by all Australian governments. All AQF qualifications are quality assured through government accreditation processes. Education providers that issue AQF qualifications have been authorised to do so under law. For more information please visit the The Australian Qualifications Framework (AQF) website.