
- Health & Safety
- 20 mins
Each year businesses in Australia lose an estimated $8 billion as a result of poor customer service. Understanding how to manage customer expectations and provide excellent service is crucial in gaining and retaining loyal customers and is a key factor in overall company success.
Featuring real-world scenarios, this interactive short course provides learners with the essential skills and knowledge necessary in developing customer relationships, resolving issues or complaints and creating positive customer service experiences all round.
Learners will be able to:
With traditional eLearning you get lots and lots of information. Maybe a few interactive activities. Then there are a bunch of questions at the end. This type of eLearning is essentially replicating the teaching process.
Allara Learning's interactive courses aim to replicate the learning process. This process helps create more engaging and effective courses - not just a pass mark. Learners are put into an interactive environment where they can:
All our courses can be delivered anytime, anywhere with our easy to use learning management system (LMS). Our platform includes custom branding, course builder and robust reporting options. Already have your own LMS? No problem, all our courses are SCORM or Video format, making them compatible with your Learning Management Systems (LMS).