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Provide Responsible Gambling Services (RCG) NSW


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Provides participants with the underpinning knowledge and the understanding required to act responsibly when dealing with the gaming industry (pubs, clubs, casinos and venues) promoting the use of gaming machines, table games, keno, TAB and all other gambling services.

Job roles

The following occupations relate to this qualification.

Gaming Attendants control games of chance in casinos. They operate equipment, set up games tables, collect losing bets, pay out winning bets and announce the winning numbers, and sometimes serve food and beverages to customers.

Gaming Supervisors are team leaders or supervisors in the gaming sector of the hospitality industry. They supervise gaming operations in clubs, hotels or casinos.

Skills developed

The aim of this course is to provide candidates with the knowledge and understanding required to identify and assist problem gamblers, provide assistance to family and friends and assist with self exclusion procedures in order to minimize harm to the individual and community.


Qualification Provide Responsible Gambling Services (RCG) NSW
National course code SITHGAM001
Accreditation Tactical Training Group
Recognition Professional Certificate
Duration 6 hours face-to-face with a qualified RCG Trainer
Study mode Classroom
Price $115

Course plan

  • Describe the context of gambling in NSW
  • Explain the indicators and impact of problem gambling
  • Outline and describes the legislative framework for responsible conduct of gambling
  • Lists the benefits of implementing responsible conduct of gambling practices.

Exam information

At the end of the course you are required to successfully complete a written assessment.

Who is this course for?

If you are working (or planning to work) in a venue that is licensed to keep and operate gaming machines then you will need RCG certification to do any of the following roles:

  • Licensee (of a full hotel)
  • Secretary (of a registered club)
  • Staff whose duty includes any activity involving gaming machines on the premises. This may include but is not limited to staff who patrol or serve in the gaming machine area, or staff who are involved in paying out winnings to patrons.

What are the entry requirements?


We are not CRICOS registered, as a result we are not able to accept enrolments for international students on a Student Visa. All students who are not an Australian citizen must have their visa status verified before they can enrol in any nationally recognised course.

Working holiday Visas are ACCEPTABLE.

What are the outcomes?

At the end of the course you are required to successfully complete a written assessment.

This course is accredited under the Australian Quality Training Framework (AQTF), Australian Skills Quality Authority (ASQA), and is also approved by Liquor and Gaming NSW as satisfying the RCG training provisions.

Upon successful completion of this course, candidates will receive a Statement of Attainment in “SITHGAM201 Provide Responsible Gambling Services” as part of SIT20316 Certificate II in Hospitality as well as the Liquor and Gaming NSW interim certificate which is required to apply for an RCG competency card.

What are the course requirements?

What you'll need.

English Language

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.

Photo identification
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How is the course delivered?

This course is delivered over 6 hours in a face-to-face classroom environment by a a qualified and approved RCG trainer and assessor.

Employer incentives

Your investment in skilling your staff through training may also bring with it a number of State and Australian Government financial incentives.

Financial incentives you may be eligible for include:

  • Australian Government standard Commencement and Completion Incentives ranging from $750
    to over $4,000
  • Training award pay rates (if required)
  • Exemption or rebates from payroll tax (where applicable)
  • Exemption of apprentice’s wages from workers compensation premium calculations (NSW apprentices)
  • Extra incentives to assist in the employment of under-represented groups such as
  • Apprentices or trainees with a disability, mature age, school-based and Indigenous
  • A number of extra incentives which are available for certain areas or qualifications

Note Incentives are dependent on meeting eligibility criteria.

Contact Allara Leaning on 1300 772 724 to discuss your eligibility for incentives.


Talk to a training consultant about your requirements

1300 772 724

SITHGAM001 Provide Responsible Gambling Services (RCG) NSW

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