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Allara Learning Online

Retail Compliance Training Package

Online Compliance Essentials

Course info
  • Course duration: 115-140 mins
  • Format: SCORM
  • Provider: Allara Learning

Overview

Our Retail Compliance Training Package has been specifically created for the Australian hospitality market.

This suite of online short courses includes Work Health Safety, Workplace Bullying, Harassment & Discrimination, Customer Service & Hygiene and Manual Handling.

Our Online Compliance Essential Series is ideal for reminding staff of their legal obligations and on-boarding new team members.

Save time and money

Reduce staff time away from the workplace, eliminate the need for travel and remove the need for onsite training

Streamline onboarding

Make your organisation's onboarding process more consistent and efficient across dispersed hiring locations.

Expert training

Created by industry experts - practically focused courses that have real-world impact.

Comply with legislation

Track completion and ensure you staff are up to date on compliance and legislation

Courses

Workplace Bullying

Bullying is a nuanced and complicated subject and it can have some terrible consequences for the wellbeing of your staff and your business. We’ve built a course that doesn’t force feed facts to your staff, it forces them to think critically about how they should act in real life situations and what to do if they’ve come across bullying.

  • Course duration: 20 mins
  • Format: SCORM

Harassment & Discrimination

Harassment, sexual harassment and discrimination cost businesses millions of dollars each year, and an even bigger personal cost is paid by the victims. This course builds empathy to avoid unpleasant incidents in the workplace by placing learners in thought provoking scenarios based on actual legal cases.

  • Course duration: 20 mins
  • Format: SCORM

Work Health Safety

Every year in Australia, workplace accidents result in over 500 deaths and 600,000 compensatable injuries. Workplace accidents, injuries and sickness cause personal pain and suffering, financial loss to employees and organisational costs. This online training course supplies learners with the knowledge and skills required to apply solid WHS practices within their organisation.

Topics covered:

  • WHS legislation and framework
  • WHS policies and procedures
  • Hazards and risks
  • Employer and employee responsibilities and duty of care
  • PPE
  • Correct manual handling
  • Emergency evacuation procedures

  • Course duration: 20 mins
  • Format: SCORM

Manual Handling

One in three workplace injuries in Australia are caused by poor manual handling practices, with inexperienced workers posing the greatest risk. These injuries can have a major impact on businesses and employees, causing personal pain and suffering, financial loss to employees and organisational costs. A practical understanding of how to identify and assess risks and correctly handle objects is crucial to preventing manual handling related injuries in the workplace.

This interactive course provides learners with the skills and knowledge required to apply effective and safe manual handling practices within their organisation.

This course covers:

  • Hazards and risks (identification, assessment and elimination)
  • Correct manual handling (Covering correct techniques, postures and use of equipment)
  • Manual Handling compliance
  • Risk assessment and risk control documentation
  • Employer and employee responsibilities and duty of care
  • Safe work practices

  • Course duration: 20 mins
  • Format: SCORM

Customer Service 101

Each year businesses in Australia lose an estimated $8 billion as a result of poor customer service. Understanding how to manage customer expectations and provide excellent service is crucial in gaining and retaining loyal customers and is a key factor in overall company success.

Featuring real-world scenarios, this interactive short course provides learners with the essential skills and knowledge necessary in developing customer relationships, resolving issues or complaints and creating positive customer service experiences all round.

Learners will be able to:

  • Develop and maintain strong relationships with customers
  • Identify and investigate opportunities to provide tailored customer service solutions based on individual customer needs
  • Communicate with customers in person, on the phone and digitally
  • Effectively and efficiently resolve customer issues or complaints
  • Provide a great customer service experience all round.

  • Course duration: Self-paced - 20 minutes
  • Format: SCORM

Interactive courses

With traditional eLearning you get lots and lots of information. Maybe a few interactive activities. Then there are a bunch of questions at the end. This type of eLearning is essentially replicating the teaching process.

Allara Learning's interactive courses aim to replicate the learning process. This process helps create more engaging and effective courses - not just a pass mark. Learners are put into an interactive environment where they can:

  • experiment
  • find information
  • make decisions
  • think critically
  • get feedback as they move along

Online learning platform

All our courses can be delivered anytime, anywhere with our easy to use learning management system (LMS). Our platform includes custom branding, course builder and robust reporting options. Already have your own LMS? No problem, all our courses are SCORM or Video format, making them compatible with your Learning Management Systems (LMS).