Courses

Wherever you live or work in Australia today, you will be in constant contact with people from a vast range of cultural and social backgrounds.… View course

Food allergies now affect 1 in 20 children and 2 in 100 adults in Australia. For someone with food allergies, even a trace of their allergen could be deadly. … View course

In Australia, failure to comply with food safety laws and legislation can result in heavy fines, loss of licences and even prosecution. This online course… View course

Harassment, sexual harassment and discrimination cost businesses millions of dollars each year, and an even bigger personal cost is paid by the victims. This course… View course

One in three workplace injuries in Australia are caused by poor manual handling practices, with inexperienced workers posing the greatest risk. These injuries can have… View course

This bite-size training video demonstrates how to tap a Tooheys beer keg. The step-by-step video includes how to check the FOB, take the keg coupling… View course

Table service essentials are designed to help staff deliver the highest level of service for guests. Filmed on-location in Merivale’s Queen Chow restaurant, this… View course

Every year in Australia, workplace accidents result in over 500 deaths and 600,000 compensatable injuries. Workplace accidents, injuries and sickness cause personal pain and suffering, financial loss… View course

Bullying is a nuanced and complicated subject and it can have some terrible consequences for the wellbeing of your staff and your business. We’ve… View course

This online interactive training course has been designed to help protect your employees from becoming victims of armed robbery. This training course is designed to… View course

Our Back of House Video Training Package has been specifically created for the Australian hospitality market. This suite of micro training videos includes: How To… View course

The Certificate II in Hospitality covers employability skills and delivers competency in a range of activities and functions requiring basic hospitality operational knowledge and limited… View course

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They… View course

This qualification reflects the role of commercial cooks who use a wide range of cookery skills. They use discretion and judgement and have a sound… View course

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant… View course

This qualification reflects the roles of individuals who undertake a range of functions to make sure the administration activities within an organisation run smoothly. Individuals… View course

This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple… View course

This qualification reflects the role of skilled operators who use a range of well-developed hospitality skills. They use discretion and judgement and have a sound… View course

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.… View course

This qualification reflects the role of individuals who work in a range of support positions in human resources management. In smaller companies they may work… View course

This qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to… View course

This course aims to provide a broad range of administrative skills and an extensive knowledge base across a wide variety of organisational roles. You will… View course

This qualification reflects the role of individuals who use well-developed business sales skills and a broad knowledge base in a wide variety of business sales… View course

This qualification reflects the role of commercial cooks who have a supervisory or team leading role in the kitchen. They operate independently or with limited… View course

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with… View course

This qualification reflects the role of skilled operators who use a broad range of hospitality skills combined with sound knowledge of industry operations. They operate… View course

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may… View course

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and… View course

Each year businesses in Australia lose an estimated $8 billion as a result of poor customer service. Understanding how to manage customer expectations and provide excellent… View course

This qualification reflects the role of individuals with substantial experience in a range of settings and various job titles including executive officers, program consultants and… View course