Student file: Carla Ottaviano

Dream, Believe, Achieve: Carla Ottaviano realises her dreams with a career in hospitality

Carla Ottaviano, grandmother of ten and Cowboys Dream Believe Achieve graduate has changed her life in ways that she never imagined. Early in life, Carla put her career on hold to support her growing family. After raising her family and with no formal qualifications, Carla found it difficult to return to the workforce.

Determined to find employment, Carla decided to sign up for the Dream, Believe, Achieve program run by the North Queensland Cowboys in Townsville with training provided by Allara Learning.

Cowboys Dream, Believe, Achieve is aimed at providing quality hospitality training, awarding students with industry-related skills and a nationally recognised SIT30616 Certificate III in Hospitality. Professional trainers from Allara Learning deliver a mix of classroom-based and hands-on learning, while individualised support is provided by a dedicated indigenous Cowboys mentor.

Participants also undertake work experience at local venues, giving them the opportunity to put their newly developed skills into practice. Once they complete their training, students are assisted in gaining paid employment in the industry.

“It has changed the way I dress, speak and approach people; getting up and going to work for myself and for my kids is a beautiful feeling.”

Carla and her fellow students were taught new skills such as making drinks and food and beverage service. The work experience component was delivered at 1300 SMILES Stadium, which provided real working environments within the stadium’s restaurants, bars and food preparation areas. Past and present players from the Cowboys also visited the classes to encourage and inspire the trainees.

After completing her Certificate III in Hospitality, Carla was offered employment as a food and beverage attendant at Townsville’s premier hotel and casino – The Ville.

The course has not only provided Carla with the skills and experience needed for a successful career in the hospitality industry, but has changed her outlook on life.

Dream, Believe, Achieve taught me everything I needed to know in hospitality and what I do in my job today; it was a wonderful experience and has taught me a lot,” Carla said.

“It has changed the way I dress, speak and approach people; getting up and going to work for myself and for my kids is a beautiful feeling.”

“This course isn’t just a Certificate III in Hospitality, this is a life changer. It was the proudest moment of my career to watch Carla attend every day, to help her grow in confidence and overcome all her challenges.”

Drawing on her own success, Carla recently inspired a new intake of students of the Dream, Believe, Achieve program. Carla told the students:

“Put your mind to it and believe in yourself. Set your goal and get out there and achieve it, and let no one stand in your way – it’s your dream, no excuses!”

Dream, Believe, Achieve trainer Arthur Burchett said:

“This course isn’t just a Certificate III in Hospitality, this is a life changer. It was the proudest moment of my career to watch Carla attend every day, to help her grow in confidence and overcome all her challenges… Carla is an inspiration for all students who want to do the course with us. Mother of seven, grandmother of ten, as she says, ‘if I can do it, anyone can do it. If it’s really what you want, go out and get it’.”

Not only is Carla realising her own dreams, but she has also inspired her son Charles to study for a qualification in hairdressing and he has since opened his own salon.

Carla Ottaviano

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Case study: North Queensland Cowboys - Dream, Believe, Achieve

North Queensland Cowboys team up with Allara Learning to build careers & futures

Cowboys

Since the club’s inception in 1995, the North Queensland Toyota Cowboys have navigated the highs and lows of professional sport to emerge as a strong contender within the National Rugby League competition and a cornerstone of the North Queensland economy. Local community programs and initiatives are a key part of the club’s identity.

“Quality training provides the best platform for individuals to launch their career in their industry of choice. Whether returning to the work force, changing career pathways or just formalising industry skills with accreditation, the combination of quality training and mentor support that then links to paid employment is a model that works”

Greg Tonner
CEO, North Queensland Toyota Cowboys

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