Terms and conditions of enrolment (ACT)

The Terms and Conditions of Enrolment (“Agreement”) represents the agreement between the student and Allara Learning, which owns and operates Tactical Training Group (RTO ID 91054) and WG Learning (RTO ID 91178).

Student declaration and acceptance of terms

By signing the enrolment form, the student agrees that, under the National Vocational Education and Training Regulator (Data Provision Requirements) Instrument 2020, Allara Learning is required to collect personal information (information or an opinion about me), collected from them, their parent or guardian, such as their name, Unique Student Identifier, date of birth, contact details, training outcomes and performance, sensitive personal information (including their ethnicity or health information) and other enrolment and training activity-related information (together Personal Information) and disclose that Personal Information to the National Centre for Vocational Education Research Ltd (NCVER). 

The students Personal Information (including the personal information contained in their enrolment form and their training activity data) may be used or disclosed by Allara Learning for statistical, regulatory and research purposes. Allara Learning may disclose their personal information for these purposes to third parties, including: 

  • School if the student is a secondary student undertaking VET, including a school-based apprenticeship or traineeship; 
  • Employer if the student is enrolled in training paid by their employer; 
  • Commonwealth and State or Territory government departments and authorised agencies, including the NSW Department of Education (Department); 
  • NCVER; 
  • Organisations (including the Department) conducting student surveys; and 
  • Researchers. 

Personal Information disclosed to NCVER may be used or disclosed for the following purposes: 

  • issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts; 
  • facilitating statistics and research relating to education, including surveys; 
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and 
  • administering VET, including program administration, regulation, monitoring and evaluation. 

Upon signing this Agreement;

  • you agree that you have been informed of the fees and charges applicable to your program of study and that you can access Allara Learning Policies and procedures and Participant Handbook on the Allara Learning website. You understand that you have an obligation to read these documents which outline the policies and procedures (P&P’s) relating to the course you are participating in, and
  • you confirm you are over the age of 18 years, and
  • you declare that the information you have provided in your enrolment application form to the best of your knowledge is true and correct, and 
  • you consent to the collection, use and disclosure of your Personal Information in the manner outlined in these terms and conditions and other relevant policies, and 
  • you acknowledge and agree that the Allara Learning, the Department or Third-party may contact you by telephone, email or post, during or after you have ceased subsidised training with Allara Learning for the purposes of evaluating your training.
Length of agreement

This agreement covers the entire period of the course the student is undertaking. This agreement extends to cover the student in the event of course cancellation and until all relevant course fees are paid.

This Agreement will come into effect between Allara Learning and the student on the date of enrolment, being the date the student signs this Agreement. 

Signing of the agreement

Signing of this Agreement is defined to have occurred on the earlier of when:

  • the student signs the Enrolment Form; and
  • the student selects and submits the “Accept Terms and Conditions” box on the enrolment webpage form.

In the case of electronic signing of this Agreement, the student agrees to Allara Learning recording the student’s acceptance in the student management system as proof of Agreement execution. The student will have access to a copy of this Agreement in the Student Portal. 

Students under 18 years

If you are less than 18 years of age, a parent or guardian must advise of their permission for you to undertake the course, by:

  • co-signing the electronic enrolment form. 
  • Informing Allara Learning in writing

In this event, the parent or guardian is responsible for payment of the course.

Student responsibilities and code of conduct

Upon signing this Agreement, the student agrees:

  • to comply with the Terms and Conditions as set out in this Agreement, in their entirety;
  • to comply with any terms and conditions set out in the Participant Handbook and all policies and procedures as set down by Allara Learning as published on the Allara Learning website;
  • that they meet all enrolment requirements of their course upon enrolling;
  • the course materials provided in all courses and qualifications are owned by Allara Learning and are not to be copied or replicated without prior written consent;
  • to do the necessary course work to complete the various modules and/or units of competency in the training plan;
  • to notify Allara Learning of my absence prior to the commencement of a training session;
  • that it is their responsibility to retain copies of all assessments submitted to Allara Learning;
  • that they will ensure all information provided to Allara Learning is accurate and up to date at all times and that they are responsible to update personal information in the event of a change to this information;
  • to the fee schedule as published on the Allara Learning website, under the relevant course;
  • to pay all fees applicable to their course plus GST (if applicable); 
  • to provide photo identification to confirm their identity for online assessment purposes;
  • to provide proof of eligibility and entry requirements for any course they enrol into (as specified in the course guides and website);
  • they have been provided with access to government subsidised training program fact sheets and information as required by State and Territory Specific Terms;
  • they will have access to a computer or other internet capable device, as well as the internet, to access the online resources.
  • to follow all Instructions from the training site manager and Allara Learning staff;
  • to follow all safety rules, report unsafe conditions and practices to my trainer, and learn and study in a way that maintains my safety and that of fellow participants;
  • to adhere to dress standards by wearing suitable clothing and footwear to classes;
  • to uphold the reputation of Allara Learning and the venue where training is conducted;
  • to treat all stakeholders with courtesy and respect including: customers and staff at training venues, Allara staff, and fellow participants;
  • to not use foul language and profanity; 
  • to not attend training sessions when under the influence of illicit drugs and/or alcohol;

Visa holders

If a visa holder, it is the student’s responsibility to advise Allara Learning of their current visa type at enrolment. Please note Student Visa holders (subclass 500) cannot enrol in full qualifications not approved under the ESOS Act, as Allara Learning is not registered with the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). 

Unique Student Identifer (USI)

Students completing Nationally Recognised Training are required to have a Unique Student Identifier (USI). If you do not provide your USI at the time of enrolment, Allara learning cannot issue you with certification or a statement of attainment. 

Creating a USI

For more information or to create your USI go to http://www.usi.gov.au/

Applying for a USI on the students behalf.

If required, Allara Learning can apply for a USI on your behalf. 

You agree that, that in accordance with the USI Registry terms and conditions Allara Learning has provided access to the USI Registry Privacy Notice explaining how my personal information will be used. 

For more information visit Privacy | Unique Student Identifier (usi.gov.au)

Allara Learning responsibilities

Allara Learning offers and provides online and blended education in a variety of courses. All courses are delivered in online, classroom, and workplace delivery formats.

Upon signing this Agreement and provided the student does not breach any of the Allara Learning terms and conditions in this Agreement and referenced policies, Allara Learning agrees to the following for the duration of course enrolment:

  • to supply the student with access to course materials and assessments for the qualification;
  • to grade assessments and return marks to students; and
  • to provide the student with administrative support and assistance. 

Completing a course or qualification

The student is taken to have successfully completed their qualification with Allara Learning when the assessor marks all Units of Competency as Competent, that is, that the student has satisfactorily completed all the course requirements.

Upon successful completion of the course, the student will be issued with the appropriate completion certificate for their course. Where a student has satisfactorily completed some of the Units of Competency in their course they will be issued with a statement of attainment.

Course extension

If the student does not complete all Units of Competency within the maximum time period (listed on the Allara Learning websites course page) they may apply to Allara Learning in writing for an extension of their course.

Course extensions are granted at the sole discretion of Allara Learning.

Course suspension

Students may request a course suspension from Allara Learning in writing at any time during their enrolment period.  

Course suspensions may be granted for a period of no more than 3-6 months, effectively adding 3-6 months to the maximum period time for course completion.

Granting of course suspensions are at the sole discretion of Allara Learning.

Students will still be liable to pay all course fees under this Agreement even though they have suspended their course.

Course transfer

If a student wishes to transfer from one Allara Learning course to another, they must submit their request in writing to Allara Learning.

Course transfers can only occur within 2-months of the signing of this Agreement.

The granting of course transfers are at the sole discretion of Allara Learning. If Allara Learning does not grant the requested course transfer, the student must continue the course they are currently enrolled in as per the terms and conditions of this Agreement.

If the course transfer is successfully granted by Allara Learning, the student will be liable to pay the difference between the two courses. No refund of paid course fees will apply if the second course is of lesser value than the first. 

There will be no refunds for course fees already paid upon the student transferring courses.

Cancellation policy 

If a student wishes to terminate their course before completion, they must inform Allara Learning in writing. 

If the student has paid the full course fee upfront, they will be entitled to a refund of the balance of course fee less an administration fee, provided Allara Learning receives this cancellation request within the Refund Period.

If the student has elected to pay the course by direct debit payments, Allara Learning will cancel their direct debit, not refunding any monies paid by direct debit before the course cancellation, including the course deposit, provided Allara Learning receives this cancellation request within the Refund Period.

Payment of course fees

In line with Allara Learning’s Fee Protection Policy Allara Learning will not collect more than $1,500 prior to course commencement. Please refer to the Course Fact Sheet and Allara Learning Website for course fees http://allaralearning.com.au/

Upon signing this Agreement, the student agrees:

  • to pay the entire cost of their course unless they cancel the enrolment in accordance with the cancellation policy above
  • if they are paying course fees by direct debit payments, that payments will continue via direct debit to Allara Learning for the duration of their enrolment;
  • if they require a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $40 will be charged.
  • if they do not adhere to any of these conditions set out in this Agreement, including the Payment of Course Fees, then Allara Learning has the right to restrict access to the course, withhold the provision of materials and/or withhold assessment marks and completion certificates.

Refund policy

Enrolment in a course with Allara Learning includes a non-refundable enrolment administration fee of $600 or as listed under State and Territory Specific Terms.

The Refund Period is defined to be ten (10) calendar days from the Agreement Date which is defined as the signing of the enrolment form. The first date of the Refund Period is the calendar day after the Agreement Date.

If the student has a change of mind about studying with Allara Learning within the first ten (10) calendar days of enrolling, they will be entitled to a course refund or withdrawal of any planned future direct-debit instalment payments. Please note, this does not include the enrolment administration fee listed under State and Territory specific terms and conditions.

All refunds will be processed within 14 days of the student withdrawing from their course after written approval. 

State and Territory subsidised training

Students accessing subsidised training are subject to paying the course fees as applicable to the subsidised training program for the state or terriroty they are studying in. Fees and charges payable vary in each of the states or territory in which Allara Learning is approved to deliver subsidised training.

By signing this agreement, the student agrees that they have reviewed the course fees requirements as provided within the course information on the Allara Learning website.

Workplace assessment and experience

Studying with Allara Learning allows students to complete their learning online, in a classroom or within the workplace. In some instances, students will need to complete Work based Learning, also known as a Work Placement. This means that during the course they complete some of their training and assessment in a real workplace. 

If participating in a JobREADY Program, Allara Learning will partner with an organisation to find a suitable workplace. If the student is already working in a related industry, they can complete their work based learning in their own workplace (where approved by Allara Learning).

If participating in an Apprenticeship or Traineeship Program, the student is required to be employed and working for the minimum hours as stipulated within the apprenticeship or traineeship agreement. 

Learner responsibilities:

  • be prepared and able to undertake work placement. 
  • source a suitable workplace to undertake the work placement and seek approval by Allara Learning
  • complete prescribed tasks and activities, under the guidance of a qualified Workplace Supervisor and Assessor. 
  • record these tasks in an assessment booklet and provide these to the Assessor.
  • undertake any relevant police checks, if required.

Allara Learning responsibilities:

  • ensure that the students selected workplace meets the course work requirements
  • confirm that suitable workplace supervisors are available to support the student
  • regularly visit the student and/or contact the supervisor to check on the student’s progress. 
  • If participating in a JobREADY program, Allara Learning may provide support to organise work placement and development of practical skills. 
Important Note

Students who do not successfully gain employment upon completion of a JobREADY program are responsible for securing their own work placement. This work placement must be secured within 3-months post delivery of workshops and work placement activities. If a student does not secure a work placement and/or paid employment within the industry and area of study, their enrolment may be cancelled.

Privacy notice

Why we collect your personal information

As a registered training organisation (RTO), we collect personal information so we can process and manage student enrolments in a vocational education and training (VET) course with us.

How we use your personal information

We use personal information to enable us to deliver VET courses to you (the student), and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How NCVER and other bodies handle your personal information

NCVER will collect, hold, use and disclose personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

NCVER is authorised to disclose information to the Australian Government Department of Employment & Workplace Relations (DEWR), Commonwealth authorities, state and territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

  • administration of VET, including program administration, regulation, monitoring and evaluation
  • facilitation of statistics and research relating to education, including surveys and data linkage
  • understanding how the VET market operates, for policy, workforce planning and consumer information.

NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

NCVER does not intend to disclose personal information to any overseas recipients.

For more information about how NCVER will handle personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy

If a student would like to seek access to or correct persoanl information, in the first instance, the student is to contact Allara Learning.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose personal information to fulfil specified functions and activities. For more information about how the DESE will handle personal information, please refer to the DESE VET Privacy Notice at https://www.dewr.gov.au/national-vet-data/vet-privacy-notice. 

Surveys

Students of an Allara learning courses may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor, or another authorised agency. Please note, students may opt out of the survey at the time of being contacted.

Certification

When undertaking training as part of employment, a copy of certification will be supplied to the students Employer.

Contact information

At any time, students may contact Allara Learning to:

  • request access to your personal information
  • correct your personal information
  • make a complaint about how your personal information has been handled
  • ask a question about this Privacy Notice

Media release

By signing this agreement, the student grants permission to Allara Learning and its agents or employees to use photographs and/or video and audio taken of me.  These images may be used in educational, documentary, and commercial materials such as Public Service Announcements, Grant Applications, Video Documentaries, Commercial Television and both printed and online newsletters and newspapers.  Furthermore, the student authorises the use of their image, likeness, and voice for all program promotion, materials, and any other purposes in connection with the program deemed appropriate and necessary by Allara Learning.

The student hereby agrees to release, defend, and hold harmless Allara Learning and its agents or employees, including any firm publishing and/or distributing the finished product in whole or in part, whether on paper, via electronic media, or on Web sites, from any claim, damages, or liability arising from or related to the use of the photographs/video, including but not limited to any misuse, distortion, blurring, alteration, optical illusion, or use in composite form, either intentionally or otherwise, that may occur or be produced in taking, processing, reduction, or production of the finished product, its publication, or distribution.

The student fully understands the contents, meaning, and impact of this release and that they are free to address any specific questions regarding this release by submitting those questions in writing prior to signing, and agree that their failure to do so will be interpreted as a free and knowledgeable acceptance of the terms of this release.

 

Published date: December 2023

Terms and conditions of enrolment (NSW)

The Terms and Conditions of Enrolment (“Agreement”) represents the agreement between the student and Allara Learning, which owns and operates Tactical Training Group (RTO ID 91054) and WG Learning (RTO ID 91178).

Student declaration and acceptance of terms

By signing the enrolment form, the student agrees that, under the National Vocational Education and Training Regulator (Data Provision Requirements) Instrument 2020, Allara Learning is required to collect personal information (information or an opinion about me), collected from them, their parent or guardian, such as their name, Unique Student Identifier, date of birth, contact details, training outcomes and performance, sensitive personal information (including their ethnicity or health information) and other enrolment and training activity-related information (together Personal Information) and disclose that Personal Information to the National Centre for Vocational Education Research Ltd (NCVER). 

The students Personal Information (including the personal information contained in their enrolment form and their training activity data) may be used or disclosed by Allara Learning for statistical, regulatory and research purposes. Allara Learning may disclose their personal information for these purposes to third parties, including: 

  • School if the student is a secondary student undertaking VET, including a school-based apprenticeship or traineeship; 
  • Employer if the student is enrolled in training paid by their employer; 
  • Commonwealth and State or Territory government departments and authorised agencies, including the NSW Department of Education (Department); 
  • NCVER; 
  • Organisations (including the Department) conducting student surveys; and 
  • Researchers. 

Personal Information disclosed to NCVER may be used or disclosed for the following purposes: 

  • issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts; 
  • facilitating statistics and research relating to education, including surveys; 
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and 
  • administering VET, including program administration, regulation, monitoring and evaluation. 

Upon signing this Agreement;

  • you agree that you have been informed of the fees and charges applicable to your program of study and that you can access Allara Learning Policies and procedures and Participant Handbook on the Allara Learning website. You understand that you have an obligation to read these documents which outline the policies and procedures (P&P’s) relating to the course you are participating in, and
  • you confirm you are over the age of 18 years, and
  • you declare that the information you have provided in your enrolment application form to the best of your knowledge is true and correct, and 
  • you consent to the collection, use and disclosure of your Personal Information in the manner outlined in these terms and conditions and other relevant policies, and 
  • you acknowledge and agree that the Allara Learning, the Department or Third-party may contact you by telephone, email or post, during or after you have ceased subsidised training with Allara Learning for the purposes of evaluating your training.
Length of agreement

This agreement covers the entire period of the course the student is undertaking. This agreement extends to cover the student in the event of course cancellation and until all relevant course fees are paid.

This Agreement will come into effect between Allara Learning and the student on the date of enrolment, being the date the student signs this Agreement. 

Signing of the agreement

Signing of this Agreement is defined to have occurred on the earlier of when:

  • the student signs the Enrolment Form; and
  • the student selects and submits the “Accept Terms and Conditions” box on the enrolment webpage form.

In the case of electronic signing of this Agreement, the student agrees to Allara Learning recording the student’s acceptance in the student management system as proof of Agreement execution. The student will have access to a copy of this Agreement in the Student Portal. 

Students under 18 years

If you are less than 18 years of age, a parent or guardian must advise of their permission for you to undertake the course, by:

  • co-signing the electronic enrolment form. 
  • Informing Allara Learning in writing

In this event, the parent or guardian is responsible for payment of the course.

Student responsibilities and code of conduct

Upon signing this Agreement, the student agrees:

  • to comply with the Terms and Conditions as set out in this Agreement, in their entirety;
  • to comply with any terms and conditions set out in the Participant Handbook and all policies and procedures as set down by Allara Learning as published on the Allara Learning website;
  • that they meet all enrolment requirements of their course upon enrolling;
  • the course materials provided in all courses and qualifications are owned by Allara Learning and are not to be copied or replicated without prior written consent;
  • to do the necessary course work to complete the various modules and/or units of competency in the training plan;
  • to notify Allara Learning of my absence prior to the commencement of a training session;
  • that it is their responsibility to retain copies of all assessments submitted to Allara Learning;
  • that they will ensure all information provided to Allara Learning is accurate and up to date at all times and that they are responsible to update personal information in the event of a change to this information;
  • to the fee schedule as published on the Allara Learning website, under the relevant course;
  • to pay all fees applicable to their course plus GST (if applicable); 
  • to provide photo identification to confirm their identity for online assessment purposes;
  • to provide proof of eligibility and entry requirements for any course they enrol into (as specified in the course guides and website);
  • they have been provided with access to government subsidised training program fact sheets and information as required by State and Territory Specific Terms;
  • they will have access to a computer or other internet capable device, as well as the internet, to access the online resources.
  • to follow all Instructions from the training site manager and Allara Learning staff;
  • to follow all safety rules, report unsafe conditions and practices to my trainer, and learn and study in a way that maintains my safety and that of fellow participants;
  • to adhere to dress standards by wearing suitable clothing and footwear to classes;
  • to uphold the reputation of Allara Learning and the venue where training is conducted;
  • to treat all stakeholders with courtesy and respect including: customers and staff at training venues, Allara staff, and fellow participants;
  • to not use foul language and profanity; 
  • to not attend training sessions when under the influence of illicit drugs and/or alcohol;

Visa holders

If a visa holder, it is the student’s responsibility to advise Allara Learning of their current visa type at enrolment. Please note Student Visa holders (subclass 500) cannot enrol in full qualifications not approved under the ESOS Act, as Allara Learning is not registered with the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). 

Unique Student Identifer (USI)

Students completing Nationally Recognised Training are required to have a Unique Student Identifier (USI). If you do not provide your USI at the time of enrolment, Allara learning cannot issue you with certification or a statement of attainment. 

Creating a USI

For more information or to create your USI go to http://www.usi.gov.au/

Applying for a USI on the students behalf.

If required, Allara Learning can apply for a USI on your behalf. 

You agree that, that in accordance with the USI Registry terms and conditions Allara Learning has provided access to the USI Registry Privacy Notice explaining how my personal information will be used. 

For more information visit Privacy | Unique Student Identifier (usi.gov.au)

Allara Learning responsibilities

Allara Learning offers and provides online and blended education in a variety of courses. All courses are delivered in online, classroom, and workplace delivery formats.

Upon signing this Agreement and provided the student does not breach any of the Allara Learning terms and conditions in this Agreement and referenced policies, Allara Learning agrees to the following for the duration of course enrolment:

  • to supply the student with access to course materials and assessments for the qualification;
  • to grade assessments and return marks to students; and
  • to provide the student with administrative support and assistance. 

Completing a course or qualification

The student is taken to have successfully completed their qualification with Allara Learning when the assessor marks all Units of Competency as Competent, that is, that the student has satisfactorily completed all the course requirements.

Upon successful completion of the course, the student will be issued with the appropriate completion certificate for their course. Where a student has satisfactorily completed some of the Units of Competency in their course they will be issued with a statement of attainment.

Course extension

If the student does not complete all Units of Competency within the maximum time period (listed on the Allara Learning websites course page) they may apply to Allara Learning in writing for an extension of their course.

Course extensions are granted at the sole discretion of Allara Learning.

Course suspension

Students may request a course suspension from Allara Learning in writing at any time during their enrolment period.  

Course suspensions may be granted for a period of no more than 3-6 months, effectively adding 3-6 months to the maximum period time for course completion.

Granting of course suspensions are at the sole discretion of Allara Learning.

Students will still be liable to pay all course fees under this Agreement even though they have suspended their course.

Course transfer

If a student wishes to transfer from one Allara Learning course to another, they must submit their request in writing to Allara Learning.

Course transfers can only occur within 2-months of the signing of this Agreement.

The granting of course transfers are at the sole discretion of Allara Learning. If Allara Learning does not grant the requested course transfer, the student must continue the course they are currently enrolled in as per the terms and conditions of this Agreement.

If the course transfer is successfully granted by Allara Learning, the student will be liable to pay the difference between the two courses. No refund of paid course fees will apply if the second course is of lesser value than the first. 

There will be no refunds for course fees already paid upon the student transferring courses.

Cancellation policy 

If a student wishes to terminate their course before completion, they must inform Allara Learning in writing. 

If the student has paid the full course fee upfront, they will be entitled to a refund of the balance of course fee less an administration fee, provided Allara Learning receives this cancellation request within the Refund Period.

If the student has elected to pay the course by direct debit payments, Allara Learning will cancel their direct debit, not refunding any monies paid by direct debit before the course cancellation, including the course deposit, provided Allara Learning receives this cancellation request within the Refund Period.

Payment of course fees

In line with Allara Learning’s Fee Protection Policy Allara Learning will not collect more than $1,500 prior to course commencement. Please refer to the Course Fact Sheet and Allara Learning Website for course fees http://allaralearning.com.au/

Upon signing this Agreement, the student agrees:

  • to pay the entire cost of their course unless they cancel the enrolment in accordance with the cancellation policy above
  • if they are paying course fees by direct debit payments, that payments will continue via direct debit to Allara Learning for the duration of their enrolment;
  • if they require a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $40 will be charged.
  • if they do not adhere to any of these conditions set out in this Agreement, including the Payment of Course Fees, then Allara Learning has the right to restrict access to the course, withhold the provision of materials and/or withhold assessment marks and completion certificates.

Refund policy

Enrolment in a course with Allara Learning includes a non-refundable enrolment administration fee of $600 or as listed under State and Territory Specific Terms.

The Refund Period is defined to be ten (10) calendar days from the Agreement Date which is defined as the signing of the enrolment form. The first date of the Refund Period is the calendar day after the Agreement Date.

If the student has a change of mind about studying with Allara Learning within the first ten (10) calendar days of enrolling, they will be entitled to a course refund or withdrawal of any planned future direct-debit instalment payments. Please note, this does not include the enrolment administration fee listed under State and Territory specific terms and conditions.

All refunds will be processed within 14 days of the student withdrawing from their course after written approval. 

State and Territory subsidised training

Students accessing subsidised training are subject to paying the course fees as applicable to the subsidised training program for the state or terriroty they are studying in. Fees and charges payable vary in each of the states or territory in which Allara Learning is approved to deliver subsidised training.

By signing this agreement, the student agrees that they have reviewed the course fees requirements as provided within the course information on the Allara Learning website.

Workplace assessment and experience

Studying with Allara Learning allows students to complete their learning online, in a classroom or within the workplace. In some instances, students will need to complete Work based Learning, also known as a Work Placement. This means that during the course they complete some of their training and assessment in a real workplace. 

If participating in a JobREADY Program, Allara Learning will partner with an organisation to find a suitable workplace. If the student is already working in a related industry, they can complete their work based learning in their own workplace (where approved by Allara Learning).

If participating in an Apprenticeship or Traineeship Program, the student is required to be employed and working for the minimum hours as stipulated within the apprenticeship or traineeship agreement. 

Learner responsibilities:

  • be prepared and able to undertake work placement. 
  • source a suitable workplace to undertake the work placement and seek approval by Allara Learning
  • complete prescribed tasks and activities, under the guidance of a qualified Workplace Supervisor and Assessor. 
  • record these tasks in an assessment booklet and provide these to the Assessor.
  • undertake any relevant police checks, if required.

Allara Learning responsibilities:

  • ensure that the students selected workplace meets the course work requirements
  • confirm that suitable workplace supervisors are available to support the student
  • regularly visit the student and/or contact the supervisor to check on the student’s progress. 
  • If participating in a JobREADY program, Allara Learning may provide support to organise work placement and development of practical skills. 
Important Note

Students who do not successfully gain employment upon completion of a JobREADY program are responsible for securing their own work placement. This work placement must be secured within 3-months post delivery of workshops and work placement activities. If a student does not secure a work placement and/or paid employment within the industry and area of study, their enrolment may be cancelled.

Privacy notice

Why we collect your personal information

As a registered training organisation (RTO), we collect personal information so we can process and manage student enrolments in a vocational education and training (VET) course with us.

How we use your personal information

We use personal information to enable us to deliver VET courses to you (the student), and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How NCVER and other bodies handle your personal information

NCVER will collect, hold, use and disclose personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

NCVER is authorised to disclose information to the Australian Government Department of Employment & Workplace Relations (DEWR), Commonwealth authorities, state and territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

  • administration of VET, including program administration, regulation, monitoring and evaluation
  • facilitation of statistics and research relating to education, including surveys and data linkage
  • understanding how the VET market operates, for policy, workforce planning and consumer information.

NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

NCVER does not intend to disclose personal information to any overseas recipients.

For more information about how NCVER will handle personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy

If a student would like to seek access to or correct persoanl information, in the first instance, the student is to contact Allara Learning.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose personal information to fulfil specified functions and activities. For more information about how the DESE will handle personal information, please refer to the DESE VET Privacy Notice at https://www.dewr.gov.au/national-vet-data/vet-privacy-notice. 

Surveys

Students of an Allara learning courses may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor, or another authorised agency. Please note, students may opt out of the survey at the time of being contacted.

Certification

When undertaking training as part of employment, a copy of certification will be supplied to the students Employer.

Contact information

At any time, students may contact Allara Learning to:

  • request access to your personal information
  • correct your personal information
  • make a complaint about how your personal information has been handled
  • ask a question about this Privacy Notice

Media release

By signing this agreement, the student grants permission to Allara Learning and its agents or employees to use photographs and/or video and audio taken of me.  These images may be used in educational, documentary, and commercial materials such as Public Service Announcements, Grant Applications, Video Documentaries, Commercial Television and both printed and online newsletters and newspapers.  Furthermore, the student authorises the use of their image, likeness, and voice for all program promotion, materials, and any other purposes in connection with the program deemed appropriate and necessary by Allara Learning.

The student hereby agrees to release, defend, and hold harmless Allara Learning and its agents or employees, including any firm publishing and/or distributing the finished product in whole or in part, whether on paper, via electronic media, or on Web sites, from any claim, damages, or liability arising from or related to the use of the photographs/video, including but not limited to any misuse, distortion, blurring, alteration, optical illusion, or use in composite form, either intentionally or otherwise, that may occur or be produced in taking, processing, reduction, or production of the finished product, its publication, or distribution.

The student fully understands the contents, meaning, and impact of this release and that they are free to address any specific questions regarding this release by submitting those questions in writing prior to signing, and agree that their failure to do so will be interpreted as a free and knowledgeable acceptance of the terms of this release.

 

Published date: December 2023

Terms and conditions of enrolment (Short courses)

The Terms and Conditions of Enrolment (“Agreement”) represents the agreement between the student and Allara Learning, which owns and operates Tactical Training Group (RTO ID 91054) and WG Learning (RTO ID 91178).

Student declaration and acceptance of terms

By signing the enrolment form, the student agrees that, under the National Vocational Education and Training Regulator (Data Provision Requirements) Instrument 2020, Allara Learning is required to collect personal information (information or an opinion about me), collected from them, their parent or guardian, such as their name, Unique Student Identifier, date of birth, contact details, training outcomes and performance, sensitive personal information (including their ethnicity or health information) and other enrolment and training activity-related information (together Personal Information) and disclose that Personal Information to the National Centre for Vocational Education Research Ltd (NCVER). 

The students Personal Information (including the personal information contained in their enrolment form and their training activity data) may be used or disclosed by Allara Learning for statistical, regulatory and research purposes. Allara Learning may disclose their personal information for these purposes to third parties, including: 

  • School if the student is a secondary student undertaking VET, including a school-based apprenticeship or traineeship; 
  • Employer if the student is enrolled in training paid by their employer; 
  • Commonwealth and State or Territory government departments and authorised agencies, including the NSW Department of Education (Department); 
  • NCVER; 
  • Organisations (including the Department) conducting student surveys; and 
  • Researchers. 

Personal Information disclosed to NCVER may be used or disclosed for the following purposes: 

  • issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts; 
  • facilitating statistics and research relating to education, including surveys; 
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and 
  • administering VET, including program administration, regulation, monitoring and evaluation. 

Upon signing this Agreement;

  • you agree that you have been informed of the fees and charges applicable to your program of study and that you can access Allara Learning Policies and procedures and Participant Handbook on the Allara Learning website. You understand that you have an obligation to read these documents which outline the policies and procedures (P&P’s) relating to the course you are participating in, and
  • you confirm you are over the age of 18 years, and
  • you declare that the information you have provided in your enrolment application form to the best of your knowledge is true and correct, and 
  • you consent to the collection, use and disclosure of your Personal Information in the manner outlined in these terms and conditions and other relevant policies, and 
  • you acknowledge and agree that the Allara Learning, the Department or Third-party may contact you by telephone, email or post, during or after you have ceased subsidised training with Allara Learning for the purposes of evaluating your training.
Length of agreement

This agreement covers the entire period of the course the student is undertaking. This agreement extends to cover the student in the event of course cancellation and until all relevant course fees are paid.

This Agreement will come into effect between Allara Learning and the student on the date of enrolment, being the date the student signs this Agreement. 

Signing of the agreement

Signing of this Agreement is defined to have occurred on the earlier of when:

  • the student signs the Enrolment Form; and
  • the student selects and submits the “Accept Terms and Conditions” box on the enrolment webpage form.

In the case of electronic signing of this Agreement, the student agrees to Allara Learning recording the student’s acceptance in the student management system as proof of Agreement execution. The student will have access to a copy of this Agreement in the Student Portal. 

Students under 18 years

If you are less than 18 years of age, a parent or guardian must advise of their permission for you to undertake the course, by:

  • co-signing the electronic enrolment form. 
  • Informing Allara Learning in writing

In this event, the parent or guardian is responsible for payment of the course.

Student responsibilities and code of conduct

Upon signing this Agreement, the student agrees:

  • to comply with the Terms and Conditions as set out in this Agreement, in their entirety;
  • to comply with any terms and conditions set out in the Participant Handbook and all policies and procedures as set down by Allara Learning as published on the Allara Learning website;
  • that they meet all enrolment requirements of their course upon enrolling;
  • the course materials provided in all courses and qualifications are owned by Allara Learning and are not to be copied or replicated without prior written consent;
  • to do the necessary course work to complete the various modules and/or units of competency in the training plan;
  • to notify Allara Learning of my absence prior to the commencement of a training session;
  • that it is their responsibility to retain copies of all assessments submitted to Allara Learning;
  • that they will ensure all information provided to Allara Learning is accurate and up to date at all times and that they are responsible to update personal information in the event of a change to this information;
  • to the fee schedule as published on the Allara Learning website, under the relevant course;
  • to pay all fees applicable to their course plus GST (if applicable); 
  • to provide photo identification to confirm their identity for online assessment purposes;
  • to provide proof of eligibility and entry requirements for any course they enrol into (as specified in the course guides and website);
  • they have been provided with access to government subsidised training program fact sheets and information as required by State and Territory Specific Terms;
  • they will have access to a computer or other internet capable device, as well as the internet, to access the online resources.
  • to follow all Instructions from the training site manager and Allara Learning staff;
  • to follow all safety rules, report unsafe conditions and practices to my trainer, and learn and study in a way that maintains my safety and that of fellow participants;
  • to adhere to dress standards by wearing suitable clothing and footwear to classes;
  • to uphold the reputation of Allara Learning and the venue where training is conducted;
  • to treat all stakeholders with courtesy and respect including: customers and staff at training venues, Allara staff, and fellow participants;
  • to not use foul language and profanity; 
  • to not attend training sessions when under the influence of illicit drugs and/or alcohol;

Unique Student Identifer (USI)

Students completing Nationally Recognised Training are required to have a Unique Student Identifier (USI). If you do not provide your USI at the time of enrolment, Allara learning cannot issue you with certification or a statement of attainment. 

Creating a USI

For more information or to create your USI go to http://www.usi.gov.au/

Applying for a USI on the students behalf.

If required, Allara Learning can apply for a USI on your behalf. 

You agree that, that in accordance with the USI Registry terms and conditions Allara Learning has provided access to the USI Registry Privacy Notice explaining how my personal information will be used. 

For more information visit Privacy | Unique Student Identifier (usi.gov.au)

Visa holders

If a visa holder, it is the student’s responsibility to advise Allara Learning of their current visa type at enrolment. Please note Student Visa holders (subclass 500) can only enrol in short courses that are exempt as provided in the Education Services for Overseas Students (Exempt Courses) Instrument 2021. 

Exempt courses offered by Allara Learning are:

  • SITHFAB021 Provide responsible service of alcohol 
  • SITHGAM022 Provide responsible gambling services
  • SITSS00069 Food Safety Supervision Skill Set

Allara Learning responsibilities

Allara Learning offers and provides online and blended education in a variety of courses. All courses are delivered in online, classroom, and workplace delivery formats.

Upon signing this Agreement and provided the student does not breach any of the Allara Learning terms and conditions in this Agreement and referenced policies, Allara Learning agrees to the following for the duration of course enrolment:

  • to supply the student with access to course materials and assessments for the qualification;
  • to grade assessments and return marks to students; and
  • to provide the student with administrative support and assistance. 

Payment of course fees

In line with Allara Learning’s Fee Protection Policy Allara Learning will not collect more than $1,500 prior to course commencement. Please refer to the Course information page on the Allara Learning Website for course fees http://allaralearning.com.au/

Upon signing this Agreement, the student agrees:

  • to pay the entire cost of their course unless they cancel the enrolment in accordance with the cancellation policy above
  • if they require a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $40 will be charged.
  • if they do not adhere to any of these conditions set out in this Agreement, including the Payment of Course Fees, then Allara Learning has the right to restrict access to the course, withhold the provision of materials and/or withhold assessment marks and completion certificates.

Cancellations and rescheduling policy 

Allara Learning reserves the right to cancel a course at any time or reschedule a course for any reason, students have the option of re-scheduling to the next available date or withdrawing their enrolment. If withdrawing a refund is payable. See refund policy below.

Student request to cancel

A student may cancel their course booking up to 3 days before the course commencement date. Requests to cancel must be in writing.

Student request to reschedule

A student may reschedule their course booking up to 3 days before the course commencement date. Requests to reschedule must be in writing. A fee of $40 is payable to reschedule the course booking. If a student is sick on the day of the course and can support this with a medical certificate, the course can be rescheduled at no charge. 

Any applicable rescheduling fee must be paid in full at the time of reschedule. Rescheduling fees cannot be paid on the day of the course. 

Student insufficient course progress

All short courses have a limted enrolment period. A student that fails to complete their course within the published enrolment period will have their course enrolment cancelled. Re-enrolment fees apply.

Refund policy

If Allara learning cancels or reschedules a course, a student can request to:

  • transfer their fees to the reschedule date, or 
  • cancel their enrolment and receive a full refund of fees.

If the student cancels their course booking in writing with a minimum of 3 business days notice prior to the course commencment date, they are entitled to a full refund.

If the student cancels within 3 business days of the course commencement date, no refund applies.

If a students enrolment is cancelled due to insufficient course progress, no refund applies.

All refunds will be processed within 14 days of the student withdrawing from their course after written approval. 

Course extension

If the student does not complete all Units of Competency within the maximum time period (listed on the Allara Learning websites course page) they may apply to Allara Learning in writing for an extension of their course.

Course extensions are granted at the sole discretion of Allara Learning.

Completing a course

The student is taken to have successfully completed their course with Allara Learning when the assessor marks all Units of Competency as Competent, that is, that the student has satisfactorily completed all the course requirements.

Upon successful completion of the course, the student will be issued with the appropriate completion certificate or statement of attainment for their course. Where a student has satisfactorily completed some of the Units of Competency in their course they will be issued with a statement of attainment.

Privacy notice

Why we collect your personal information

As a registered training organisation (RTO), we collect personal information so we can process and manage student enrolments in a vocational education and training (VET) course with us.

How we use your personal information

We use personal information to enable us to deliver VET courses to you (the student), and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How NCVER and other bodies handle your personal information

NCVER will collect, hold, use and disclose personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

NCVER is authorised to disclose information to the Australian Government Department of Employment & Workplace Relations (DEWR), Commonwealth authorities, state and territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

  • administration of VET, including program administration, regulation, monitoring and evaluation
  • facilitation of statistics and research relating to education, including surveys and data linkage
  • understanding how the VET market operates, for policy, workforce planning and consumer information.

NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

NCVER does not intend to disclose personal information to any overseas recipients.

For more information about how NCVER will handle personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy

If a student would like to seek access to or correct persoanl information, in the first instance, the student is to contact Allara Learning.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose personal information to fulfil specified functions and activities. For more information about how the DESE will handle personal information, please refer to the DESE VET Privacy Notice at https://www.dewr.gov.au/national-vet-data/vet-privacy-notice. 

Surveys

Students of an Allara learning courses may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor, or another authorised agency. Please note, students may opt out of the survey at the time of being contacted.

Certification

When undertaking training as part of employment,  a copy of certification will be supplied to the students Employer.

Contact information

At any time, students may contact Allara Learning to:

  • request access to your personal information
  • correct your personal information
  • make a complaint about how your personal information has been handled
  • ask a question about this Privacy Notice

Media release

By signing this agreement, the student grants permission to Allara Learning and its agents or employees to use photographs and/or video and audio taken of me.  These images may be used in educational, documentary, and commercial materials such as Public Service Announcements, Grant Applications, Video Documentaries, Commercial Television and both printed and online newsletters and newspapers.  Furthermore, the student authorises the use of their image, likeness, and voice for all program promotion, materials, and any other purposes in connection with the program deemed appropriate and necessary by Allara Learning.

The student hereby agrees to release, defend, and hold harmless Allara Learning and its agents or employees, including any firm publishing and/or distributing the finished product in whole or in part, whether on paper, via electronic media, or on Web sites, from any claim, damages, or liability arising from or related to the use of the photographs/video, including but not limited to any misuse, distortion, blurring, alteration, optical illusion, or use in composite form, either intentionally or otherwise, that may occur or be produced in taking, processing, reduction, or production of the finished product, its publication, or distribution.

The student fully understands the contents, meaning, and impact of this release and that they are free to address any specific questions regarding this release by submitting those questions in writing prior to signing, and agree that their failure to do so will be interpreted as a free and knowledgeable acceptance of the terms of this release.

 

Published date: December 2023

Terms and conditions of enrolment

The Terms and Conditions of Enrolment (“Agreement”) represents the agreement between the student and Allara Learning, which owns and operates Tactical Training Group (RTO ID 91054) and WG Learning (RTO ID 91178).

Student declaration and acceptance of terms

By signing the enrolment form, the student agrees that, under the National Vocational Education and Training Regulator (Data Provision Requirements) Instrument 2020, Allara Learning is required to collect personal information (information or an opinion about me), collected from them, their parent or guardian, such as their name, Unique Student Identifier, date of birth, contact details, training outcomes and performance, sensitive personal information (including their ethnicity or health information) and other enrolment and training activity-related information (together Personal Information) and disclose that Personal Information to the National Centre for Vocational Education Research Ltd (NCVER). 

The students Personal Information (including the personal information contained in their enrolment form and their training activity data) may be used or disclosed by Allara Learning for statistical, regulatory and research purposes. Allara Learning may disclose their personal information for these purposes to third parties, including: 

  • School if the student is a secondary student undertaking VET, including a school-based apprenticeship or traineeship; 
  • Employer if the student is enrolled in training paid by their employer; 
  • Commonwealth and State or Territory government departments and authorised agencies, including the NSW Department of Education (Department); 
  • NCVER; 
  • Organisations (including the Department) conducting student surveys; and 
  • Researchers. 

Personal Information disclosed to NCVER may be used or disclosed for the following purposes: 

  • issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts; 
  • facilitating statistics and research relating to education, including surveys; 
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and 
  • administering VET, including program administration, regulation, monitoring and evaluation. 

Upon signing this Agreement;

  • you agree that you have been informed of the fees and charges applicable to your program of study and that you can access Allara Learning Policies and procedures and Participant Handbook on the Allara Learning website. You understand that you have an obligation to read these documents which outline the policies and procedures (P&P’s) relating to the course you are participating in, and
  • you confirm you are over the age of 18 years, and
  • you declare that the information you have provided in your enrolment application form to the best of your knowledge is true and correct, and 
  • you consent to the collection, use and disclosure of your Personal Information in the manner outlined in these terms and conditions and other relevant policies, and 
  • you acknowledge and agree that the Allara Learning, the Department or Third-party may contact you by telephone, email or post, during or after you have ceased subsidised training with Allara Learning for the purposes of evaluating your training.
Length of agreement

This agreement covers the entire period of the course the student is undertaking. This agreement extends to cover the student in the event of course cancellation and until all relevant course fees are paid.

This Agreement will come into effect between Allara Learning and the student on the date of enrolment, being the date the student signs this Agreement. 

Signing of the agreement

Signing of this Agreement is defined to have occurred on the earlier of when:

  • the student signs the Enrolment Form; and
  • the student selects and submits the “Accept Terms and Conditions” box on the enrolment webpage form.

In the case of electronic signing of this Agreement, the student agrees to Allara Learning recording the student’s acceptance in the student management system as proof of Agreement execution. The student will have access to a copy of this Agreement in the Student Portal. 

Students under 18 years

If you are less than 18 years of age, a parent or guardian must advise of their permission for you to undertake the course, by:

  • co-signing the electronic enrolment form. 
  • Informing Allara Learning in writing

In this event, the parent or guardian is responsible for payment of the course.

Student responsibilities and code of conduct

Upon signing this Agreement, the student agrees:

  • to comply with the Terms and Conditions as set out in this Agreement, in their entirety;
  • to comply with any terms and conditions set out in the Participant Handbook and all policies and procedures as set down by Allara Learning as published on the Allara Learning website;
  • that they meet all enrolment requirements of their course upon enrolling;
  • the course materials provided in all courses and qualifications are owned by Allara Learning and are not to be copied or replicated without prior written consent;
  • to do the necessary course work to complete the various modules and/or units of competency in the training plan;
  • to notify Allara Learning of my absence prior to the commencement of a training session;
  • that it is their responsibility to retain copies of all assessments submitted to Allara Learning;
  • that they will ensure all information provided to Allara Learning is accurate and up to date at all times and that they are responsible to update personal information in the event of a change to this information;
  • to the fee schedule as published on the Allara Learning website, under the relevant course;
  • to pay all fees applicable to their course plus GST (if applicable); 
  • to provide photo identification to confirm their identity for online assessment purposes;
  • to provide proof of eligibility and entry requirements for any course they enrol into (as specified in the course guides and website);
  • they have been provided with access to government subsidised training program fact sheets and information as required by State and Territory Specific Terms;
  • they will have access to a computer or other internet capable device, as well as the internet, to access the online resources.
  • to follow all Instructions from the training site manager and Allara Learning staff;
  • to follow all safety rules, report unsafe conditions and practices to my trainer, and learn and study in a way that maintains my safety and that of fellow participants;
  • to adhere to dress standards by wearing suitable clothing and footwear to classes;
  • to uphold the reputation of Allara Learning and the venue where training is conducted;
  • to treat all stakeholders with courtesy and respect including: customers and staff at training venues, Allara staff, and fellow participants;
  • to not use foul language and profanity; 
  • to not attend training sessions when under the influence of illicit drugs and/or alcohol;

Visa holders

If a visa holder, it is the student’s responsibility to advise Allara Learning of their current visa type at enrolment. Please note Student Visa holders (subclass 500) cannot enrol in full qualifications not approved under the ESOS Act, as Allara Learning is not registered with the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). 

Unique Student Identifer (USI)

Students completing Nationally Recognised Training are required to have a Unique Student Identifier (USI). If you do not provide your USI at the time of enrolment, Allara learning cannot issue you with certification or a statement of attainment. 

Creating a USI

For more information or to create your USI go to http://www.usi.gov.au/

Applying for a USI on the students behalf.

If required, Allara Learning can apply for a USI on your behalf. 

You agree that, that in accordance with the USI Registry terms and conditions Allara Learning has provided access to the USI Registry Privacy Notice explaining how my personal information will be used. 

For more information visit Privacy | Unique Student Identifier (usi.gov.au)

Allara Learning responsibilities

Allara Learning offers and provides online and blended education in a variety of courses. All courses are delivered in online, classroom, and workplace delivery formats.

Upon signing this Agreement and provided the student does not breach any of the Allara Learning terms and conditions in this Agreement and referenced policies, Allara Learning agrees to the following for the duration of course enrolment:

  • to supply the student with access to course materials and assessments for the qualification;
  • to grade assessments and return marks to students; and
  • to provide the student with administrative support and assistance. 

Completing a course or qualification

The student is taken to have successfully completed their qualification with Allara Learning when the assessor marks all Units of Competency as Competent, that is, that the student has satisfactorily completed all the course requirements.

Upon successful completion of the course, the student will be issued with the appropriate completion certificate for their course. Where a student has satisfactorily completed some of the Units of Competency in their course they will be issued with a statement of attainment.

Course extension

If the student does not complete all Units of Competency within the maximum time period (listed on the Allara Learning websites course page) they may apply to Allara Learning in writing for an extension of their course.

Course extensions are granted at the sole discretion of Allara Learning.

Course suspension

Students may request a course suspension from Allara Learning in writing at any time during their enrolment period.  

Course suspensions may be granted for a period of no more than 3-6 months, effectively adding 3-6 months to the maximum period time for course completion.

Granting of course suspensions are at the sole discretion of Allara Learning.

Students will still be liable to pay all course fees under this Agreement even though they have suspended their course.

Course transfer

If a student wishes to transfer from one Allara Learning course to another, they must submit their request in writing to Allara Learning.

Course transfers can only occur within 2-months of the signing of this Agreement.

The granting of course transfers are at the sole discretion of Allara Learning. If Allara Learning does not grant the requested course transfer, the student must continue the course they are currently enrolled in as per the terms and conditions of this Agreement.

If the course transfer is successfully granted by Allara Learning, the student will be liable to pay the difference between the two courses. No refund of paid course fees will apply if the second course is of lesser value than the first. 

There will be no refunds for course fees already paid upon the student transferring courses.

Cancellation policy 

If a student wishes to terminate their course before completion, they must inform Allara Learning in writing. 

If the student has paid the full course fee upfront, they will be entitled to a refund of the balance of course fee less an administration fee, provided Allara Learning receives this cancellation request within the Refund Period.

If the student has elected to pay the course by direct debit payments, Allara Learning will cancel their direct debit, not refunding any monies paid by direct debit before the course cancellation, including the course deposit, provided Allara Learning receives this cancellation request within the Refund Period.

Payment of course fees

In line with Allara Learning’s Fee Protection Policy Allara Learning will not collect more than $1,500 prior to course commencement. Please refer to the Course Fact Sheet and Allara Learning Website for course fees http://allaralearning.com.au/

Upon signing this Agreement, the student agrees:

  • to pay the entire cost of their course unless they cancel the enrolment in accordance with the cancellation policy above
  • if they are paying course fees by direct debit payments, that payments will continue via direct debit to Allara Learning for the duration of their enrolment;
  • if they require a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $40 will be charged.
  • if they do not adhere to any of these conditions set out in this Agreement, including the Payment of Course Fees, then Allara Learning has the right to restrict access to the course, withhold the provision of materials and/or withhold assessment marks and completion certificates.

Refund policy

Enrolment in a course with Allara Learning includes a non-refundable enrolment administration fee of $600 or as listed under State and Territory Specific Terms.

The Refund Period is defined to be ten (10) calendar days from the Agreement Date which is defined as the signing of the enrolment form. The first date of the Refund Period is the calendar day after the Agreement Date.

If the student has a change of mind about studying with Allara Learning within the first ten (10) calendar days of enrolling, they will be entitled to a course refund or withdrawal of any planned future direct-debit instalment payments. Please note, this does not include the enrolment administration fee listed under State and Territory specific terms and conditions.

All refunds will be processed within 14 days of the student withdrawing from their course after written approval. 

State and Territory subsidised training

Students accessing subsidised training are subject to paying the course fees as applicable to the subsidised training program for the state or terriroty they are studying in. Fees and charges payable vary in each of the states or territory in which Allara Learning is approved to deliver subsidised training.

By signing this agreement, the student agrees that they have reviewed the course fees requirements as provided within the course information on the Allara Learning website.

Workplace assessment and experience

Studying with Allara Learning allows students to complete their learning online, in a classroom or within the workplace. In some instances, students will need to complete Work based Learning, also known as a Work Placement. This means that during the course they complete some of their training and assessment in a real workplace. 

If participating in a JobREADY Program, Allara Learning will partner with an organisation to find a suitable workplace. If the student is already working in a related industry, they can complete their work based learning in their own workplace (where approved by Allara Learning).

If participating in an Apprenticeship or Traineeship Program, the student is required to be employed and working for the minimum hours as stipulated within the apprenticeship or traineeship agreement. 

Learner responsibilities:

  • be prepared and able to undertake work placement. 
  • source a suitable workplace to undertake the work placement and seek approval by Allara Learning
  • complete prescribed tasks and activities, under the guidance of a qualified Workplace Supervisor and Assessor. 
  • record these tasks in an assessment booklet and provide these to the Assessor.
  • undertake any relevant police checks, if required.

Allara Learning responsibilities:

  • ensure that the students selected workplace meets the course work requirements
  • confirm that suitable workplace supervisors are available to support the student
  • regularly visit the student and/or contact the supervisor to check on the student’s progress. 
  • If participating in a JobREADY program, Allara Learning may provide support to organise work placement and development of practical skills. 
Important Note

Students who do not successfully gain employment upon completion of a JobREADY program are responsible for securing their own work placement. This work placement must be secured within 3-months post delivery of workshops and work placement activities. If a student does not secure a work placement and/or paid employment within the industry and area of study, their enrolment may be cancelled.

Privacy notice

Why we collect your personal information

As a registered training organisation (RTO), we collect personal information so we can process and manage student enrolments in a vocational education and training (VET) course with us.

How we use your personal information

We use personal information to enable us to deliver VET courses to you (the student), and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How NCVER and other bodies handle your personal information

NCVER will collect, hold, use and disclose personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

NCVER is authorised to disclose information to the Australian Government Department of Employment & Workplace Relations (DEWR), Commonwealth authorities, state and territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

  • administration of VET, including program administration, regulation, monitoring and evaluation
  • facilitation of statistics and research relating to education, including surveys and data linkage
  • understanding how the VET market operates, for policy, workforce planning and consumer information.

NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

NCVER does not intend to disclose personal information to any overseas recipients.

For more information about how NCVER will handle personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy

If a student would like to seek access to or correct persoanl information, in the first instance, the student is to contact Allara Learning.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose personal information to fulfil specified functions and activities. For more information about how the DESE will handle personal information, please refer to the DESE VET Privacy Notice at https://www.dewr.gov.au/national-vet-data/vet-privacy-notice. 

Surveys

Students of an Allara learning courses may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor, or another authorised agency. Please note, students may opt out of the survey at the time of being contacted.

Certification

When undertaking training as part of employment, a copy of certification will be supplied to the students Employer.

Contact information

At any time, students may contact Allara Learning to:

  • request access to your personal information
  • correct your personal information
  • make a complaint about how your personal information has been handled
  • ask a question about this Privacy Notice

Media release

By signing this agreement, the student grants permission to Allara Learning and its agents or employees to use photographs and/or video and audio taken of me.  These images may be used in educational, documentary, and commercial materials such as Public Service Announcements, Grant Applications, Video Documentaries, Commercial Television and both printed and online newsletters and newspapers.  Furthermore, the student authorises the use of their image, likeness, and voice for all program promotion, materials, and any other purposes in connection with the program deemed appropriate and necessary by Allara Learning.

The student hereby agrees to release, defend, and hold harmless Allara Learning and its agents or employees, including any firm publishing and/or distributing the finished product in whole or in part, whether on paper, via electronic media, or on Web sites, from any claim, damages, or liability arising from or related to the use of the photographs/video, including but not limited to any misuse, distortion, blurring, alteration, optical illusion, or use in composite form, either intentionally or otherwise, that may occur or be produced in taking, processing, reduction, or production of the finished product, its publication, or distribution.

The student fully understands the contents, meaning, and impact of this release and that they are free to address any specific questions regarding this release by submitting those questions in writing prior to signing, and agree that their failure to do so will be interpreted as a free and knowledgeable acceptance of the terms of this release.

 

Published date: December 2023

Terms and conditions of enrolment

The Terms and Conditions of Enrolment (“Agreement”) represents the agreement between the student and Allara Learning, which owns and operates Tactical Training Group (RTO ID 91054) and WG Learning (RTO ID 91178).

Student declaration and acceptance of terms

By signing the enrolment form, the student agrees that, under the National Vocational Education and Training Regulator (Data Provision Requirements) Instrument 2020, Allara Learning is required to collect personal information (information or an opinion about me), collected from them, their parent or guardian, such as their name, Unique Student Identifier, date of birth, contact details, training outcomes and performance, sensitive personal information (including their ethnicity or health information) and other enrolment and training activity-related information (together Personal Information) and disclose that Personal Information to the National Centre for Vocational Education Research Ltd (NCVER). 

The students Personal Information (including the personal information contained in their enrolment form and their training activity data) may be used or disclosed by Allara Learning for statistical, regulatory and research purposes. Allara Learning may disclose their personal information for these purposes to third parties, including: 

  • School if the student is a secondary student undertaking VET, including a school-based apprenticeship or traineeship; 
  • Employer if the student is enrolled in training paid by their employer; 
  • Commonwealth and State or Territory government departments and authorised agencies, including the NSW Department of Education (Department); 
  • NCVER; 
  • Organisations (including the Department) conducting student surveys; and 
  • Researchers. 

Personal Information disclosed to NCVER may be used or disclosed for the following purposes: 

  • issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts; 
  • facilitating statistics and research relating to education, including surveys; 
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and 
  • administering VET, including program administration, regulation, monitoring and evaluation. 

Upon signing this Agreement;

  • you agree that you have been informed of the fees and charges applicable to your program of study and that you can access Allara Learning Policies and procedures and Participant Handbook on the Allara Learning website. You understand that you have an obligation to read these documents which outline the policies and procedures (P&P’s) relating to the course you are participating in, and
  • you confirm you are over the age of 18 years, and
  • you declare that the information you have provided in your enrolment application form to the best of your knowledge is true and correct, and 
  • you consent to the collection, use and disclosure of your Personal Information in the manner outlined in these terms and conditions and other relevant policies, and 
  • you acknowledge and agree that the Allara Learning, the Department or Third-party may contact you by telephone, email or post, during or after you have ceased subsidised training with Allara Learning for the purposes of evaluating your training. 
Length of agreement

This agreement covers the entire period of the course the student is undertaking. This agreement extends to cover the student in the event of course cancellation and until all relevant course fees are paid.

This Agreement will come into effect between Allara Learning and the student on the date of enrolment, being the date the student signs the enrolment form (this Agreement).

Signing of the agreement

 Signing of this Agreement is defined to have occurred on the earlier of when:

  • the student signs the Enrolment Form; and
  • the student selects and submits the “Accept Terms and Conditions” box on the enrolment webpage form.

In the case of electronic signing of this Agreement, the student agrees to Allara Learning recording the student’s acceptance in the student management system as proof of Agreement execution. The student will have access to a copy of this Agreement in the Student Portal. 

Students under 18 years

Allara learning does not accept enrolment for students studying online overseas that are less than 18 years of age.

Student responsibilities and code of conduct

Upon signing this Agreement, the student agrees:

  • to comply with the Terms and Conditions as set out in this Agreement, in their entirety;
  • to comply with any terms and conditions set out in the Participant Handbook and all policies and procedures as set down by Allara Learning as published on the Allara Learning website;
  • that they meet all enrolment requirements of their course upon enrolling;
  • the course materials provided in all courses and qualifications are owned by Allara Learning and are not to be copied or replicated without prior written consent;
  • to do the necessary course work to complete the various modules and/or units of competency in the training plan;
  • to notify Allara Learning of my absence prior to the commencement of a training session;
  • that it is their responsibility to retain copies of all assessments submitted to Allara Learning;
  • that they will ensure all information provided to Allara Learning is accurate and up to date at all times and that they are responsible to update personal information in the event of a change to this information;
  • to the fee schedule as published on the Allara Learning website, under the relevant course;
  • to pay all fees applicable to their course plus GST (if applicable); 
  • to provide photo identification to confirm their identity for online assessment purposes;
  • to provide proof of eligibility and entry requirements for any course they enrol into (as specified in the course guides and website);
  • they have been provided with access to government subsidised training program fact sheets and information as required by State and Territory Specific Terms;
  • they will have access to a computer or other internet capable device, as well as the internet, to access the online resources.
  • to follow all Instructions from the training site manager and Allara Learning staff;
  • to follow all safety rules, report unsafe conditions and practices to my trainer, and learn and study in a way that maintains my safety and that of fellow participants;
  • to adhere to dress standards by wearing suitable clothing and footwear to classes;
  • to uphold the reputation of Allara Learning and the venue where training is conducted;
  • to treat all stakeholders with courtesy and respect including: customers and staff at training venues, Allara staff, and fellow participants;
  • to not use foul language and profanity; 
  • to not attend training sessions when under the influence of illicit drugs and/or alcohol;

Visa holders

If a visa holder, it is the student’s responsibility to advise Allara Learning of their current visa type at enrolment. Please note Student Visa holders (subclass 500) cannot enrol in full qualifications not approved under the ESOS Act, as Allara Learning is not registered with the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). 

Allara Learning responsibilities

Allara Learning offers and provides online education to students overseas (offshore) in a variety of courses. All courses provided to students offshore are delivered 100% online.

Upon signing this Agreement and provided the student does not breach any of the Allara Learning terms and conditions in this Agreement and referenced policies, Allara Learning agrees to the following for the duration of course enrolment:

  • to supply the student with access to course materials and assessments for the qualification;
  • to grade assessments and return marks to students; and
  • to provide the student with administrative support and assistance. 

Completing a course or qualification

The student is taken to have successfully completed their qualification with Allara Learning when the assessor marks all Units of Competency as Competent, that is, that the student has satisfactorily completed all the course requirements.

Upon successful completion of the course, the student will be issued with the appropriate completion certificate for their course. Where a student has satisfactorily completed some of the Units of Competency in their course they will be issued with a statement of attainment.

Course extension

If the student does not complete all Units of Competency within the maximum time period (listed on the Allara Learning websites course page) they may apply to Allara Learning in writing for an extension of their course.

Course extensions are granted at the sole discretion of Allara Learning.

Course suspension

Students may request a course suspension from Allara Learning in writing at any time during their enrolment period.  

Course suspensions may be granted for a period of no more than 3-6 months, effectively adding 3-6 months to the maximum period time for course completion.

Granting of course suspensions are at the sole discretion of Allara Learning.

Students will still be liable to pay all course fees under this Agreement even though they have suspended their course.

Course transfer

If a student wishes to transfer from one Allara Learning course to another, they must submit their request in writing to Allara Learning.

Course transfers can only occur within 2-months of the signing of this Agreement.

The granting of course transfers are at the sole discretion of Allara Learning. If Allara Learning does not grant the requested course transfer, the student must continue the course they are currently enrolled in as per the terms and conditions of this Agreement.

If the course transfer is successfully granted by Allara Learning, the student will be liable to pay the difference between the two courses. No refund of paid course fees will apply if the second course is of lesser value than the first. 

There will be no refunds for course fees already paid upon the student transferring courses.

Cancellation policy 

If a student wishes to terminate their course before completion, they must inform Allara Learning in writing. 

If the student has paid the full course fee upfront, they will be entitled to a refund of the balance of course fee less an administration fee, provided Allara Learning receives this cancellation request within the Refund Period.

If the student has elected to pay the course by direct debit payments, Allara Learning will cancel their direct debit, not refunding any monies paid by direct debit before the course cancellation, including the course deposit, provided Allara Learning receives this cancellation request within the Refund Period.

Payment of course fees

In line with Allara Learning’s Fee Protection Policy Allara Learning will not collect more than $1,500 prior to course commencement. Please refer to the Course Fact Sheet and Allara Learning Website for course fees http://allaralearning.com.au/

Upon signing this Agreement, the student agrees:

  • to pay the entire cost of their course unless they cancel the enrolment in accordance with the cancellation policy above
  • if they are paying course fees by direct debit payments, that payments will continue via direct debit to Allara Learning for the duration of their enrolment;
  • if they require a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $40 will be charged.
  • if they do not adhere to any of these conditions set out in this Agreement, including the Payment of Course Fees, then Allara Learning has the right to restrict access to the course, withhold the provision of materials and/or withhold assessment marks and completion certificates.

Refund policy

Enrolment in a course with Allara Learning includes a non-refundable enrolment administration fee of $600 or as listed under State and Territory Specific Terms.

The Refund Period is defined to be ten (10) calendar days from the Agreement Date which is defined as the signing date set out in Clause 2. The first date of the Refund Period is the calendar day after the Agreement Date.

If the student has a change of mind about studying with Allara Learning within the first ten (10) calendar days of enrolling, they will be entitled to a course refund or withdrawal of any planned future direct-debit instalment payments. Please note, this does not include the enrolment administration fee listed under State and Territory specific terms and conditions.

All refunds will be processed within 14 days of the student withdrawing from their course after written approval. 

Workplace assessment and experience

Studying with Allara Learning allows students to complete their learning online. In some instances, students will need to complete Work based Learning, also known as a Work Placement. This means that during the course they complete some of their training and assessment in a real workplace. 

Learner responsibilities:

  • be prepared and able to undertake work placement. 
  • source a suitable workplace to undertake the work placement and seek approval by Allara Learning.
  • complete prescribed tasks and activities, under the guidance of a qualified Workplace Supervisor and Assessor. 
  • record these tasks in a digital training record.
  • undertake any relevant police checks, if required.

Allara Learning responsibilities:

  • ensure that the students selected workplace meets the course work requirements
  • confirm that suitable workplace supervisors are available to support the student
  • regularly contact the supervisor to check on the student’s progress. 

Privacy notice

Why we collect your personal information

As a registered training organisation (RTO), we collect personal information so we can process and manage student enrolments in a vocational education and training (VET) course with us.

How we use your personal information

We use personal information to enable us to deliver VET courses to you (the student), and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How NCVER and other bodies handle your personal information

NCVER will collect, hold, use and disclose personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

NCVER is authorised to disclose information to the Australian Government Department of Employment & Workplace Relations (DEWR), Commonwealth authorities, state and territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

  • administration of VET, including program administration, regulation, monitoring and evaluation
  • facilitation of statistics and research relating to education, including surveys and data linkage
  • understanding how the VET market operates, for policy, workforce planning and consumer information.

NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

NCVER does not intend to disclose personal information to any overseas recipients.

For more information about how NCVER will handle personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy

If a student would like to seek access to or correct persoanl information, in the first instance, the student is to contact Allara Learning.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose personal information to fulfil specified functions and activities. For more information about how the DESE will handle personal information, please refer to the DESE VET Privacy Notice at https://www.dewr.gov.au/national-vet-data/vet-privacy-notice. 

Surveys

Students of an Allara learning courses may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor, or another authorised agency. Please note, students may opt out of the survey at the time of being contacted.

Certification

When undertaking training as part of employment,  a copy of certification will be supplied to the students Employer.

Contact information

At any time, students may contact Allara Learning to:

  • request access to your personal information
  • correct your personal information
  • make a complaint about how your personal information has been handled
  • ask a question about this Privacy Notice

Media release

By signing this agreement, the student grants permission to Allara Learning and its agents or employees to use photographs and/or video and audio taken of me.  These images may be used in educational, documentary, and commercial materials such as Public Service Announcements, Grant Applications, Video Documentaries, Commercial Television and both printed and online newsletters and newspapers.  Furthermore, the student authorises the use of their image, likeness, and voice for all program promotion, materials, and any other purposes in connection with the program deemed appropriate and necessary by Allara Learning.

The student hereby agrees to release, defend, and hold harmless Allara Learning and its agents or employees, including any firm publishing and/or distributing the finished product in whole or in part, whether on paper, via electronic media, or on Web sites, from any claim, damages, or liability arising from or related to the use of the photographs/video, including but not limited to any misuse, distortion, blurring, alteration, optical illusion, or use in composite form, either intentionally or otherwise, that may occur or be produced in taking, processing, reduction, or production of the finished product, its publication, or distribution.

The student fully understands the contents, meaning, and impact of this release and that they are free to address any specific questions regarding this release by submitting those questions in writing prior to signing, and agree that their failure to do so will be interpreted as a free and knowledgeable acceptance of the terms of this release.

 

Published date: december 2023

Terms and conditions of enrolment (QLD)

The Terms and Conditions of Enrolment (“Agreement”) represents the agreement between the student and Allara Learning, which owns and operates Tactical Training Group (RTO ID 91054) and WG Learning (RTO ID 91178).

Student declaration and acceptance of terms

By signing the enrolment form, you agree that, you have been provided access to Allara Learning’s Privacy Policy and if required, give consent for Allara Learning to apply for a Unique Student Identifier (USI) on their behalf. 

You understand and agree that personal information (information or an opinion about you), collected from you, a parent or guardian, such as your name, Unique Student Identifier, date of birth, contact details, training outcomes and performance, or sensitive personal information (including ethnicity or health information) (together Personal Information) collected by Allara Learning may be disclosed to the Department of Youth Justice, Employment, Small Business and Training (Department).

The Department may disclose Personal Information to other Australian government agencies, including those located in States and territories outside Queensland.

The above government agencies may use your Personal Information for any purpose relating to the exercise of their government functions, including but not limited to the evaluation and assessment of their training, the determination of their eligibility to receive subsidised training or for any Fee Exemptions or Concessions. Personal Information may be disclosed to other third parties if required by Law. You consent to the collection, use and disclosure of Personal Information in the manner outlined above.

Upon signing this Agreement;

  • you agree that you have been informed of the fees and charges applicable to your program of study and that you can access Allara Learning Policies and procedures and Participant Handbook on the Allara Learning website. You understand that you have an obligation to read these documents which outline the policies and procedures (P&P’s) relating to the course you are participating in, and
  • you confirm you are over the age of 18 years, and
  • you declare that the information you have provided in your enrolment application form to the best of your knowledge is true and correct, and 
  • you consent to the collection, use and disclosure of your Personal Information in the manner outlined in these terms and conditions and other relevant policies, and 
  • you acknowledge and agree that the Allara Learning, the Department or Third-party may contact you by telephone, email or post, during or after you have ceased subsidised training with Allara Learning for the purposes of evaluating your training.
Certificate 3 Guarantee

You will no longer be eligible for a government subsidised training place under the Certificate 3 Guarantee programs once you complete a certificate III level vocational qualification. Please read the Certificate 3 Guarantee Student Fact Sheet

Higher Level Skills

You will no longer be eligible for a government subsidised training place under the Higer Level Skills programs once you complete a certificate IV or higher level vocational qualification. Please read the Higher Level Skills Student Fact Sheet

Length of agreement

This Agreement will come into effect between Allara Learning and the student on the date of enrolment, being the date the student signs this Agreement. 

This agreement covers the entire period of the course the student is undertaking. This agreement extends to cover the student in the event of course cancellation and until all relevant course fees are paid.

Signing of the agreement

Signing of this Agreement is defined to have occurred on the earlier of when:

  • the student signs the Enrolment Form; or
  • the student selects and submits the “Accept Terms and Conditions” box on the enrolment webpage form.

In the case of electronic signing of this Agreement, the student agrees to Allara Learning recording the student’s acceptance in the student management system as proof of Agreement execution. The student will have access to a copy of this Agreement in the Student Portal. 

Students under 18 years

If you are less than 18 years of age, a parent or guardian must advise of their permission for you to undertake the course, by:

  • co-signing the electronic enrolment form. 
  • Informing Allara Learning in writing

In this event, the parent or guardian is responsible for payment of the course.

Student responsibilities and code of conduct

Upon signing this Agreement, the student agrees:

  • to comply with the Terms and Conditions as set out in this Agreement, in their entirety;
  • to comply with any terms and conditions set out in the Participant Handbook and all policies and procedures as set down by Allara Learning as published on the Allara Learning website;
  • that they meet all enrolment requirements of their course upon enrolling;
  • the course materials provided in all courses and qualifications are owned by Allara Learning and are not to be copied or replicated without prior written consent;
  • to do the necessary course work to complete the various modules and/or units of competency in the training plan;
  • to notify Allara Learning of my absence prior to the commencement of a training session;
  • that it is their responsibility to retain copies of all assessments submitted to Allara Learning;
  • that they will ensure all information provided to Allara Learning is accurate and up to date at all times and that they are responsible to update personal information in the event of a change to this information;
  • to the fee schedule as published on the Allara Learning website, under the relevant course;
  • to pay all fees applicable to their course plus GST (if applicable); 
  • to provide photo identification to confirm their identity for online assessment purposes;
  • to provide proof of eligibility and entry requirements for any course they enrol into (as specified in the course guides and website);
  • they have been provided with access to government subsidised training program fact sheets and information as required by State and Territory Specific Terms;
  • they will have access to a computer or other internet capable device, as well as the internet, to access the online resources.
  • to follow all Instructions from the training site manager and Allara Learning staff;
  • to follow all safety rules, report unsafe conditions and practices to my trainer, and learn and study in a way that maintains my safety and that of fellow participants;
  • to adhere to dress standards by wearing suitable clothing and footwear to classes;
  • to uphold the reputation of Allara Learning and the venue where training is conducted;
  • to treat all stakeholders with courtesy and respect including: customers and staff at training venues, Allara staff, and fellow participants;
  • to not use foul language and profanity; 
  • to not attend training sessions when under the influence of illicit drugs and/or alcohol;

Visa holders

If a visa holder, it is the student’s responsibility to advise Allara Learning of their current visa type at the time of enrolment. Please note Student Visa holders (subclass 500) cannot enrol in full qualifications not approved under the ESOS Act, as Allara Learning is not registered with the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). 

Unique Student Identifer

Students completing Nationally Recognised Training are required to have a Unique Student Identifier (USI). If you do not provide your USI at the time of enrolment, Allara learning cannot issue you with certification or a statement of attainment. 

Creating a USI

For more information or to create your USI go to http://www.usi.gov.au/

Applying for a USI on the students behalf.

If required, Allara Learning can apply for a USI on your behalf. 

You agree that, that in accordance with the USI Registry terms and conditions Allara Learning has provided access to the USI Registry Privacy Notice explaining how my personal information will be used. 

For more information visit Privacy | Unique Student Identifier (usi.gov.au)

Allara Learning responsibilities

Allara Learning offers and provides online and blended education in a variety of courses. Courses are delivered in online, classroom, and workplace delivery formats.

Upon signing this Agreement and provided the student does not breach any of the Allara Learning terms and conditions in this Agreement and referenced policies, Allara Learning agrees to the following for the duration of course enrolment:

  • to supply the student with access to course materials and assessments for the qualification;
  • to grade assessments and return marks to students; and
  • to provide the student with administrative support and assistance. 

Completing a qualification

The student is taken to have successfully completed their qualification with Allara Learning when the assessor marks all Units of Competency as Competent, that is, that the student has satisfactorily completed all the course requirements.

Upon successful completion of the course, the student will be issued with the appropriate completion certificate for their course. Where a student has satisfactorily completed some of the Units of Competency in their course they will be issued with a statement of attainment.

Course extension

If the student does not complete all Units of Competency within the maximum time period (listed on the Allara Learning websites course page) they may apply to Allara Learning in writing for an extension of their course.

Course extensions are granted at the sole discretion of Allara Learning.

Course suspension

Students may request a course suspension from Allara Learning in writing at any time during their enrolment period.  

Course suspensions may be granted for a period of no more than 3-6 months, effectively adding 3-6 months to the maximum period time for course completion.

Granting of course suspensions are at the sole discretion of Allara Learning.

Students will still be liable to pay all course fees under this Agreement even though they have suspended their course.

Course transfer

If a student wishes to transfer from one Allara Learning course to another, they must submit their request in writing to Allara Learning.

Course transfers can only occur within 2-months of the signing of this Agreement.

The granting of course transfers are at the sole discretion of Allara Learning. If Allara Learning does not grant the requested course transfer, the student must continue the course they are currently enrolled in as per the terms and conditions of this Agreement.

If the course transfer is successfully granted by Allara Learning, the student will be liable to pay the difference between the two courses. No refund of paid course fees will apply if the second course is of lesser value than the first. 

There will be no refunds for course fees already paid upon the student transferring courses.

Cancellation policy 

If a student wishes to terminate their course before completion, they must inform Allara Learning in writing. 

If the student has paid the full course fee upfront, they will be entitled to a refund of the balance of course fee less an administration fee, provided Allara Learning receives this cancellation request within the Refund Period.

If the student has elected to pay the course by direct debit payments, Allara Learning will cancel their direct debit, not refunding any monies paid by direct debit before the course cancellation, including the course deposit, provided Allara Learning receives this cancellation request within the Refund Period.

Payment of course fees

In line with Allara Learning’s Fee Protection Policy Allara Learning will not collect more than $1,500 prior to course commencement. Please refer to the Course Fact Sheet and Allara Learning Website for course fees http://allaralearning.com.au/

Upon signing this Agreement, the student agrees:

  • to pay the entire cost of their course unless they cancel the enrolment in accordance with the cancellation policy above
  • if they are paying course fees by direct debit payments, that payments will continue via direct debit to Allara Learning for the duration of their enrolment;
  • if they require a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $40 will be charged.
  • if they do not adhere to any of these conditions set out in this Agreement, including the Payment of Course Fees, then Allara Learning has the right to restrict access to the course, withhold the provision of materials and/or withhold assessment marks and completion certificates.

Refund policy

Enrolment in a course with Allara Learning includes a non-refundable enrolment administration fee of $600 or as listed under State and Territory Specific Terms.

The Refund Period is defined to be ten (10) calendar days from the Agreement Date which is defined as the signing of the enrolment form. The first date of the Refund Period is the calendar day after the Agreement Date.

If the student has a change of mind about studying with Allara Learning within the first ten (10) calendar days of enrolling, they will be entitled to a course refund or withdrawal of any planned future direct-debit instalment payments. Please note, this does not include the enrolment administration fee listed under State and Territory specific terms and conditions.

All refunds will be processed within 14 days of the student withdrawing from their course after written approval. 

State and territory subsidised training

Students accessign subsidised training are subject to paying the course fees as applicable to the subsidised training program for the state or terriroty they are studying in. Fees and charges payable vary in each of the states or territory in which Allara Learning is approved to deliver subsidised training.

By signing this agreement, the student agrees that they have reviewed the course fees requirements as provided within the course information on the Allara Learning website.

Workplace assessment and experience

Studying with Allara Learning allows students to complete their learning online, in a classroom or within the workplace. In some instances, students will need to complete Work based Learning, also known as a Work Placement. This means that during the course they complete some of their training and assessment in a real workplace. 

If participating in a JobREADY Program, Allara Learning will partner with an organisation to find a suitable workplace. If the student is already working in a related industry, they can complete their work based learning in their own workplace (where approved by Allara Learning).

If participating in an Apprenticeship or Traineeship Program, the student is required to be employed and working for the minimum hours as stipulated within the apprenticeship or traineeship agreement. 

Learner responsibilities:

  • be prepared and able to undertake work placement. 
  • source a suitable workplace to undertake the work placement and seek approval by Allara Learning
  • complete prescribed tasks and activities, under the guidance of a qualified Workplace Supervisor and Assessor. 
  • record these tasks in an assessment booklet and provide these to the Assessor.
  • undertake any relevant police checks, if required.

Allara Learning responsibilities:

  • ensure that the students selected workplace meets the course work requirements
  • confirm that suitable workplace supervisors are available to support the student
  • regularly visit the student and/or contact the supervisor to check on the student’s progress. 
  • If participating in a JobREADY program, Allara Learning may provide support to organise work placement and development of practical skills. 
Important Note

Students who do not successfully gain employment upon completion of a JobREADY program are responsible for securing their own work placement. This work placement must be secured within 3-months post delivery of workshops and work placement activities. If a student does not secure a work placement and/or paid employment within the industry and area of study, their enrolment may be cancelled.

Privacy notice

Why we collect your personal information

As a registered training organisation (RTO), we collect personal information so we can process and manage student enrolments in a vocational education and training (VET) course with us.

How we use your personal information

We use personal information to enable us to deliver VET courses to you (the student), and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How NCVER and other bodies handle your personal information

NCVER will collect, hold, use and disclose personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

NCVER is authorised to disclose information to the Australian Government Department of Employment & Workplace Relations (DEWR), Commonwealth authorities, state and territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

  • administration of VET, including program administration, regulation, monitoring and evaluation
  • facilitation of statistics and research relating to education, including surveys and data linkage
  • understanding how the VET market operates, for policy, workforce planning and consumer information.

NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

NCVER does not intend to disclose personal information to any overseas recipients.

For more information about how NCVER will handle personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy

If a student would like to seek access to or correct persoanl information, in the first instance, the student is to contact Allara Learning.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose personal information to fulfil specified functions and activities. For more information about how the DESE will handle personal information, please refer to the DESE VET Privacy Notice at https://www.dewr.gov.au/national-vet-data/vet-privacy-notice. 

Surveys

Students of an Allara learning courses may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor, or another authorised agency. Please note, students may opt out of the survey at the time of being contacted.

Certification

When undertaking training as part of employment,  a copy of certification will be supplied to the students Employer.

Contact information

At any time, students may contact Allara Learning to:

  • request access to your personal information
  • correct your personal information
  • make a complaint about how your personal information has been handled
  • ask a question about this Privacy Notice

Media release

By signing this agreement, the student grants permission to Allara Learning and its agents or employees to use photographs and/or video and audio taken of me.  These images may be used in educational, documentary, and commercial materials such as Public Service Announcements, Grant Applications, Video Documentaries, Commercial Television and both printed and online newsletters and newspapers.  Furthermore, the student authorises the use of their image, likeness, and voice for all program promotion, materials, and any other purposes in connection with the program deemed appropriate and necessary by Allara Learning.

The student hereby agrees to release, defend, and hold harmless Allara Learning and its agents or employees, including any firm publishing and/or distributing the finished product in whole or in part, whether on paper, via electronic media, or on Web sites, from any claim, damages, or liability arising from or related to the use of the photographs/video, including but not limited to any misuse, distortion, blurring, alteration, optical illusion, or use in composite form, either intentionally or otherwise, that may occur or be produced in taking, processing, reduction, or production of the finished product, its publication, or distribution.

The student fully understands the contents, meaning, and impact of this release and that they are free to address any specific questions regarding this release by submitting those questions in writing prior to signing, and agree that their failure to do so will be interpreted as a free and knowledgeable acceptance of the terms of this release.

 

Published date: December 2023

Accredited Training Services - Terms Of Agreement

Last updated on: 08 February 2023

Tactical Training Group Pty Limited (ABN 57 094 224 076) and W G Learning Pty Limited (ABN 50 112 062 647) are wholly owned subsidiaries of Allara Investments Pty Limited (ABN 76 110 564 264) and operate under the trading name and banner of Allara Learning.

For the purpose of this agreement Tactical Training Group ABN 57 094 224 076 and W G Learning ABN 50 112 062 647 here forth is referred to as “The RTO” and the Company Name as stated on the Cover Agreement now referred to as “The Client

Definitions & Interpretation

In these Terms of agreement, the following terms have the corresponding meaning (unless the context otherwise provides):

AASN means an Australian Apprenticeship Support Network provider whose role is to provide services that support employers, apprentices and trainees or potential apprentice and trainees across the country. Each provider is contracted by the Australian Government to provide services across the entirety of one or more Australian states or territories.

Additional Fees means in respect of a Participant, the additional fees specified in the Application Form for that Participant that was signed and accepted by the RTO;

Application Form means the application form pursuant to which the Client requests the RTO to provide Training to employees wishing to undertake an Apprenticeship/Traineeship, in the form required by the RTO, as varied from time to time;

Apprenticeship/Traineeship means in relation to each Apprentice/Trainee, the Apprenticeship/Traineeship as specified in the Training Plan;

RTO Trainer means in relation to a Participant, a trainer appointed by the RTO to provide Training to that Participant;

Fees means in respect of a Participant, the fees specified in the Application Form for that Participant that was signed and accepted by the RTO.

Intellectual Property Rights includes, but is not limited to all existing and future rights in patents, designs, copyright, know-how, moral rights, trade secrets, confidential information, trademarks, service marks, trade names, circuit layouts, goodwill and all other similar rights;

Participant means a person who is an Apprentice, Trainee or other relevant employee whom the RTO has agreed to provide Training pursuant to clause 1.2;

Qualifications means the accredited qualifications to be delivered by the RTO as listed on the Cover Page

Related Entity has the meaning attributed to it in the Corporations Act 2001 (Cth);

RTO means Registered Training Organisation;

STA means the relevant state/territory training authority;

Term means the term specified in clause 1.1;

Training means training and assessment services as provided by the RTO from time to time;

Training Contract means in relation to each Participant, the training contract entered into between the Client and that Participant;

Training Materials means the training and other materials provided to the Participant or used or possessed by the RTO in relation to the provision of the Training;

Training Period means in respect of a Participant, the period which the Participant is undertaking training with the RTO, as specified in the Training Plan;

Training Plan means in relation to a Participant, the training plan for the Training of that Participant;

VTO means a vocational training order issued by STA; and

Workplace Coach means in relation to each Participant, an on the job Supervisor /Manager appointed by the Client for that Participant.

1. Term

1.1. This Agreement commences on the date this Agreement is signed and continues until terminated under clause 8.

1.2. During the Term, the Client may request that the RTO provide a Training Program for a specific employee of the Client by submitting a signed Application Form. If the RTO accepts the Application Form, the RTO will provide such Training Program, subject to and on the terms and conditions of this Agreement.

2. Client’s Obligations

2.1. The Client is responsible and liable for:

  1. the completion, lodgement, negotiation and compliance with the terms of the Training Contract for each Participant;
  2. compliance with all legislation, regulations, codes and awards relating to the employment of each Participant; and
  3. compliance with all regulations, guidelines and any other directions given by the relevant STA in relation to the Apprenticeship/Traineeship of each Participant.

2.2 For each Participant, the Client must during the Training Period:

  1. agree to and sign each Training Plan within the time reasonably required by the RTO;
  2. ensure that the Participant is allowed the appropriate time away from the workplace in order to complete all requirements specified in the Training Plan;
  3. provide the on-the-job training as described in the Training Plan, or if applicable, ensure that the Participant attends the training classes as specified in the Training Plan, and provide a signed evidence guide and record book; ensure that the Participant is appropriately supervised by a supervisor /Manager or Workplace Coach; immediately notify the RTO in writing if the Apprenticeship/Traineeship or Training Plan is terminated or discontinued, or if any event occurs which affects the training of the Participant; and
  4. provide the Participant with all relevant instruction and practical experience required in relation to the Training Plan.
3. Supervisor/Manager or Workplace Coach

3.1. The Client must appoint a Supervisor/Manager or Workplace Coach to supervise each Participant.

3.2. The Client is liable for the performance of all obligations of each of its Supervisor/Manager or Workplace Coaches under this Agreement, the Training Contract, legislation, regulations and codes, and guidelines and directions of the STA.

3.3. Each Supervisor/Manager or Workplace Coach must be able to demonstrate that he or she has the relevant competencies in the vocation of the Participant which he or she has been appointed to supervise.

3.4. The Supervisor/Manager or Workplace Coach must ensure that each Participant during the Training Period:

  1. receives the instruction, practice and support required;
  2. has access to the full range of work required; and has access to all required equipment, such as tools and materials, in order for the Participant to develop competencies in all aspects of the vocation specified in the Training Plan. The Client must provide the above items at its own expense unless otherwise specified in the Training Plan.

3.5. For each Participant, the relevant Supervisor/Manager or Workplace Coach must:

  1. read and become familiar with, and ensure the Participant has read and become familiar with, the Training Plan and all student handbooks;
  2. provide the relevant support for the Participant throughout the Training Plan, such as applying the learning in the Training Materials to the workplace and arranging for the Participant to access any required equipment, documents, people and any other resources required to complete the Training Plan;
  3. complete a training log for the Participant; and
  4. be available to be present during assessment of a Participant by the RTO and to validate the Participant’s assessment record with their signature.
4. Participant’s Obligations

4.1. The Client must ensure that each Participant:

  1. completes an enrolment form at the commencement of a Training Period and provides to the RTO all details of current knowledge and competencies relevant to the planning and development of the Training Plan;
  2. completes and lodges all documentation and provides all information required by the RTO and/or the STA in relation to the Apprenticeship/Traineeship;
  3. attends all scheduled training and assessment specified in the Training Plan or otherwise notified by the RTO;
  4. notifies the RTO as soon as reasonably practicable if the Participant is unable to keep an appointment with the RTO; and
  5. makes every effort to complete the requirements of the Training Plan.
5. The RTO’s Obligations

5.1. For each Participant, the RTO will during the Training Period:

  1. ensure that the Training Plan meets the requirements of the relevant VTO or other legislative instrument in order to enable the Participant to achieve the relevant nationally recognised qualification;
  2. provide a copy of the Training Plan to the Client and the Participant within the period required by the STA;
  3. comply with all relevant conditions and requirements of the Australian Quality Training Framework and of the STA;
  4. provide to the Client the record books and work evidence guides that are available to support the training of the Participant;
  5. provide the Participant with a competency record book or work guide outlining the competencies they are required to develop within the term of the Training Contract.
  6. deliver the training program to the Participant for the Training Period;
  7. liaise with the Participant and the relevant AASN representative at sign-up of the Participant as required;
  8. provide the Training Materials to the Participant as specified in the Training Plan;
  9. appoint a RTO Training Facilitator;
  10. if applicable, provide relevant progression and completion letters in relation to incentive claims that may be reasonably required by the Client in relation to the Training Contract, the Training Plan and the Apprenticeship/Traineeship;
  11. issue certificates to the Participant after completion of all components of the Training Plan;
  12. if the Participant does not complete all the components of the Training Plan, issue statements of attainment for the components of the Training Plan that are satisfactorily completed by the Participant; and

5.2. The RTO is not responsible for the Client’s or Participant’s compliance with Training Contracts, or for any government incentives which may be payable to the Client in relation to a Participant.

5.3. The RTO is not responsible for providing any information or advice in relation any financial incentives available to the Client. This advice should be sought from the relevant AASN or STA.

5.4. The provision of certificates and/or statements of attainment in respect of a Participant will take a minimum of four weeks to be provided following completion of a Training Plan or component of a Training Plan.

5.5. The RTO will deliver to Participant’s the qualifications listed on the cover page of the Agreement, as requested by the Client. At any time during the Term of the Agreement, the Client may request the RTO deliver any additional qualification listed on the RTO’s scope of registration, as part of the Agreement.

6. RTO Trainers & Assessors

6.1. The RTO will appoint an RTO Training Facilitator to each Participant to provide support to that Participant during the Training Period. For each Participant, the relevant RTO Training Facilitator will:

7. Fees

7.1. All fees associated with accredited training services including state and territory specific fee requirements are stipulated in Schedule A of the Cover Agreement

7.2. The Client is liable for, and must pay, all Fees and Additional Fees in respect of a Participant in accordance with this clause 7 (irrespective of any agreement the Client might have with a Participant regarding training costs).

7.3. All Fees and Additional Fees are exclusive of GST (unless otherwise stated). If any GST is applicable, GST is payable in addition to the Fees and Additional Fees.

7.4. The Client must pay all Fee Charges (in schedule A) in respect of a Participant pursuant to this Agreement payable within 7 days after the date of invoice.

7.5. The RTO may charge interest at the rate of 10% per annum on any overdue amounts.

7.6. The Client must on demand reimburse the RTO for all fees and expenses (including debt collection and solicitor costs) incurred by the RTO in recovering any and all overdue amounts

7.7. The RTO reserves the right to suspend training and/or cancel the training contact of participant(s) if Fees under this Agreement are not paid within 30 days.

7.8. If at any time during a Training Period of a Participant the Client requires the Training Plan to be changed after consultation with the STA, the Client must pay the reasonable costs of the RTO in relation to the change of the Training Plan.

7.9. RTO Training Facilitator will only make workplace visits as specified in the Training Plan or required by law. If the Client requests a RTO Training Facilitator to make any additional workplace visits, the Client must pay the relevant Additional Fee.

7.10. All fees payable under this agreement are to be made by direct deposit, unless otherwise agreed between the parties.

7.11. This Agreement represents a commercial agreement between the RTO and the Client. In the event of student withdrawal or cancellation from training including the termination of an Apprenticeship/Traineeship, all fees paid by the Client in respect of the participant are non-refundable and the Client remains liable to the RTO for all outstanding Fees and Additional Fees in relation to that Participant which the RTO has incurred or is liable for, up to and including the date of termination.

7.12. The RTO may vary the Fees and Additional Fees from time to time upon providing written notice to the Client.

8. Termination

8.1. Subject to clause 8.2, either party may terminate this Agreement upon providing 30 days written notice to the other.

8.2. Neither party may terminate this Agreement unless all Apprenticeship/Traineeships under this Agreement have been completed or otherwise terminated. Should the RTO cease operations the RTO will use all reasonable endeavours to place the Participants with a suitably scoped RTO.

8.3. An Apprenticeship/Traineeship may only be terminated in accordance with the directions and regulations of the STA. If an Apprenticeship/Traineeship is terminated, the Client remains liable to the RTO for all Fees and Additional Fees in relation to that Participant which the RTO has incurred or is liable for, up to and including the date of termination.

9. Liability

9.1. The RTO and its Related Entities will not be liable to the Client for, and the Client indemnifies and will keep indemnified, the RTO, its Related Entities, and their officers and employees from all present and future claims (including but not limited to third party claims), actions, demands, proceedings, threats, losses, costs, expenses, penalties and liabilities whatsoever and whenever incurred, suffered or brought against the RTO, its Related Entities, their officers or employees arising from the Client’s negligence, misconduct and/or breach of any of its obligations pursuant to this Agreement.

9.2. The Client acknowledges and agrees that the RTO’s liability under this Agreement is limited to the amount of the Fees and Additional Fees actually received by the RTO from the Client pursuant to this Agreement.

10. Intellectual Property

10.1. The Client acknowledges and agrees that the RTO is the owner or licensee of all Intellectual Property Rights in the Training Materials, and the Training Materials must only be used in accordance with a Training Plan and the directions of the RTO in relation to the Participants.

10.2. The Client acknowledges and agrees that the RTO may promote the Client as utilising the RTO’s services delivering training or short courses including but not limited to logos, trade-marks, case studies and promotional materials.

11. Privacy

11.1. In relation to all personal information which comes into the RTO’s possession pursuant to or in connection with this Agreement, the RTO will comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Privacy Policy of the RTO in force from time to time and all requirements, guidelines and directions of the STA.

12. Dispute Resolution

12.1. If a dispute arises between the parties in connection with this Agreement, the parties undertake in good faith to use all reasonable endeavours to settle the dispute by way of good faith negotiation (including escalating the dispute to executive level).

12.2. If the dispute is not resolved by the Parties within 14 days of one Party notifying the other Party in writing of the dispute, the Parties agree that the dispute will be referred to mediation.

12.3. For the purpose of mediation of the dispute under clause 12.3 the Parties agree to appoint an independent third party as mediator. If the Parties are unable to agree on the mediator to be appointed, then the mediator is to be appointed by Australian Commercial Disputes Centre Limited (ACDC) in accordance with the ACDC Guidelines for Commercial Mediation.

12.4. Each Party must pay:

  1. their own costs in connection with the mediation; and
  2. half of the mediator’s costs and disbursements within 14 days of receipt of a valid tax invoice for their portion of the costs and disbursements from the mediator.

12.5. Each Party agrees that it must not commence legal proceedings relating to a dispute under this Agreement (except where a Party seeks urgent interlocutory relief) unless the dispute has first been referred to mediation in accordance with this clause 12.

13. General

13.1. This Agreement constitutes the entire agreement of the parties in respect of the matters dealt with in this Agreement and supersedes all prior agreements, understandings, arrangements and negotiations in respect of the engagement.

13.2. This Agreement is governed by and will be construed according to the laws of New South Wales.

13.3. This Agreement may not be changed or modified in any way subsequent to its execution except in writing signed by both the RTO and the Client.

13.4. The Client may not assign any of its rights or obligations under this Agreement without the prior written consent of the RTO. Each provision of this Agreement is severable from the others and the severance of a provision does not affect the remainder of this Agreement.

13.5. The Agreement inures to the benefit of and is binding upon the Parties, their respective successors in interest by way of merger, acquisition, or otherwise (transfer) and their permitted assigns. If you transfer all or any part of your business, you will do so on the basis that, subject to the agreement of the RTO at the time, you will oblige the transferee to accept the terms and conditions of the Agreement as part of the transfer.