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Case Study: Flower Power

Flower Power nurture and grow leadership and management team with Allara Learning

Flower Power

Challenge

Flower Power are always looking at new ways to further grow and develop their people.

Flower Power wanted to develop a Leadership & Management training program for their senior staff.

Key Challenges:

  • Develop a customised training program tailored to Flower Power’s business culture and skill requirements
  • Deliver a program that catered to employees’ differing levels of leadership and management experience
  • Provide participants from different departments and various positions within the business with relevant skills for their role

Solution

Through consultation with Flower Power, Allara Learning developed a customised training program that would provide 41 students with an accredited BSB51918 Diploma of Leadership and Management, to equip them with tools to more effectively manage their staff, provide excellent customer service and foster the company’s ongoing growth.

Allara Learning tailored the program to meet the specific skill requirements of Flower Power, covering content that was applicable to the range of roles and departments within the company. Units covered included leadership and management values, innovation, customer service, WHS and emotional intelligence.

Content was delivered through a mix of classroom-based and workplace activities, before students delivered a final group project, in which they identified an innovative idea and formed a strategic plan to take advantage of an opportunity within the business. The project required team members to consider cost savings and benefits to the business, training and resources required, and ongoing assessment of the project’s success.

Completing projects with co-workers from various roles gave participants the opportunity to share their unique expertise to develop holistic solutions to complex business problems, drawing on a wide range of experience from general management, loss prevention, warehousing, retail, training, merchandising and marketing.

Working with colleagues from other departments allowed students to develop their team building and communication skills, as well as form stronger personal and working relationships with their co-workers.

“The whole course has been a really enjoyable, informative and educational experience. It was a good opportunity for everyone to get together and share ideas, learn from each other and understand what’s going on in our other stores. The course gave me more confidence in my leadership ability.”

Belinda Pieters , Store Manager, Prospect NSW

Outcomes

  • Flower Power upskilled their team, equipping staff from various departments with improved leadership and management tools to assist Flower Power’s ongoing growth as the leader in their industry
  • Employees grew in confidence in their management skills and leadership ability
  • The program strengthened employee relationships, fostered idea and knowledge sharing, allowed employees to develop an appreciation of co-worker’s roles within the business, and improved communication between departments and stores
  • Flower Power have seen an improvement in overall customer service skills
  • The program had over 85% completion
  • Flower Power have committed to running the course with Allara Learning again
  • Impressed by the outcomes of the program, Flower Power have expanded their training with Allara Learning to include SIR30216 Certificate III in Retail

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Flower Power

Operating as Australia’s largest retail garden centre group, Flower Power started from humble beginnings as a single local nursery in 1968.

Founded on a commitment to continual innovation and a focus on exceptional customer service, Flower Power is Australia’s leading provider of quality plants, gardening accessories, landscaping supplies, homewares and outdoor furniture.

Proudly family owned and run for over 50 years, Flower Power now have 10 garden centres across Sydney.

flowerpower.com.au