Overview
The SIR30216 Certificate III in Retail entry-level qualification is designed to give you the core foundation skills and practical knowledge you need to succeed in the retail industry.
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
Details
| Qualification Certificate III in Retail |
| National course code SIR30216 |
| RTO WG Learning - RTO Code: 91178 |
| Recognition Nationally Recognised Certificate - meets AQF standards (What's this?) |
| Duration 12 months |
| Study mode Work-based |
Skills developed
The SIR30216 Certificate III in Retail course aims to provide participants with a wide range of retail service industry and quality customer service skills along with general employability skills such as; communication, teamwork, planning and organising, problem solving and self management.
Who is this course for?
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Entry requirements
There are no entry requirements for this qualification.
What types of assessments are used in this course?
During this course, you will undertake a wide range of assessment activities including:
- Knowledge tests
- Case studies
- Workplace projects, assignments and presentations
- Portfolios of completed work tasks
- Role plays and simulated group activities
- On-the-job practical skills application and work experience
Recognition of Prior Learning? (RPL)
Yes, skills and qualifications you already have may count towards your qualification.
Pathways from the qualification
After achieving SIR30216 Certificate III in Retail, individuals could progress to SIR40316 Certificate IV in Retail Management, or to Certificate IV qualifications in other service industry fields.
What support services are available?
Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:
- Academic and learning support
- Language, literacy and numeracy support
- External support and counselling services
- Peer networks
For more information please see the Allara Learning Participant Handbook.
We recommend that you read the Allara Learning Participant Handbook prior to enrolling with us.
What are the outcomes?
This course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA).
Upon successful completion of this course, participants will receive a nationally recognised qualification, SIR30216 Certificate III in Retail.
What are the course requirements?
English Language
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.
Course plan
Workplace risk and safety
This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.
It applies to individuals at all levels working in frontline roles in a diverse range of industry sectors and business contexts.
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This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.
This unit applies to individuals working at all levels in a diverse range of industry sectors and business contexts.
The unit incorporates the requirement for all employees under state and territory Work Health and Safety (WHS) legislation, to participate in the management of their own health and safety, that of their colleagues and anyone else in the workplace.
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Customer service fundamentals
Learn and develop the skills and knowledge required to deliver and monitor customer service including; identify customer specific needs, providing advice on products and services, build customer relationships and foster customer loyalty, facilitate sales procedures, identify improvements in the provision of customer service, handle formal and informal negative feedback and respond to customer difficulties and complaints.
This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.
It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
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This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties.
It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.
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This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty.
It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.
Visit Training.gov.au for more details
Sales and product knowledge
Learn and develop the skills and knowledge required to develop product and service knowledge, identify customer specific needs, provide advice on products and services, match products and services to their needs, and facilitate a sale.
This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.
This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
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This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.
This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.
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Inventory
Learn and develop the skills and knowledge required to receive and store retail stock including; the ability to check stock quality and quantity against order requirements; store or present stock correctly; maintain cleanliness of stock-handling areas; process stock orders, maintain stock levels, minimise stock losses, manage stocktakes and maintain all documents that relate to the administration of any type of stock.
This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas.
This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to frontline personnel who have limited autonomy and work under close supervision and guidance of others in frontline operational roles. However; in smaller retail businesses, senior personnel also undertake this function.
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This unit describes the performance outcomes, skills and knowledge required to process stock orders, maintain stock levels, minimise stock losses, manage stocktakes and maintain all documents that relate to the administration of any type of stock.
This unit applies to individuals responsible for stock control. They work within organisational systems and procedures, but make decisions about stock administration and may have responsibility for others.
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Communication, teamwork and personal work
Learn and develop the skills and knowledge required to work effectively in the retail environment including; communicating and working cooperatively with colleagues and customers from diverse backgrounds; identify tasks for completion; complete tasks according to workplace requirements; respond to changes in personal work requirements; and contribute to the achievement of team goals.
This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.
It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts. They operate under the supervision and guidance from others, and within established organisational policies and procedures.
Visit Training.gov.au for more details
This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.
This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to frontline personnel who have limited autonomy and work under close supervision and guidance of others in frontline operational roles.
Visit Training.gov.au for more details
This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.
It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
Visit Training.gov.au for more details
This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.
It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
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Total Units: 13 (8 Core Units plus 5 Elective Units. Alternative elective options are available. Please contact us for information regarding the different elective options available. )
For more detailed information about this course structure please visit Training.gov.au
Fees
Subsidised Prices
WG Learning - RTO Code: 91178
| Student Fee | |
|---|---|
| Traineeship | $0 |
| Concession | $0 |
| First Qualification | $1,450 |
| Second or Further Qualification | $1,750 |
This training is subsidised by the NSW Government
Are you eligible for NSW government subsidised training under Smart and Skilled?
For information about eligibility, please visit Smart and Skilled - Are You Eligible?
WG Learning - RTO Code: 91178
| Program | Student Fee (Non-concessional) |
Student Fee (Concessional) |
|---|---|---|
| Skilled Capital | $350 | $0 |
Skilled Capital is an ACT Government Training initiative, funded by the ACT and Australian Governments. For further information ,including eligibility requirements, please visit The Skilled Capital website page
WG Learning - RTO Code: 91178
| Program | Student Fee (Non-concessional) |
Student Fee (Concessional) |
|---|---|---|
| Certificate 3 Guarantee (Co-contribution fee) | $26.00 | $13.00 |
| Traineeships – User Choice | $1.60 / nominal hour | $0.64 / nominal hour |
For more information on the Certificate 3 Guarantee, including eligibility requirements, subsidy information, concessional student status and program related documents, please visit the Queensland Government Certificate 3 Guarantee website page.
The User Choice program provides a public funding contribution towards the cost of training and assessment for eligible Queensland apprentices and trainees. For more information, please visit lease visit the Queensland Government User Choice website page.
Non-subsidised Prices
| Full Fee* | $3,000 |
* Accreditation: WG Learning - RTO 91178
Related courses
CONTACT US
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1300 772 724
SIR30216 Certificate III in Retail
AQF
The AQF is Australia’s national quality assured framework of qualifications in the school, vocational education and training and higher education sectors. It is approved by all Australian governments. All AQF qualifications are quality assured through government accreditation processes. Education providers that issue AQF qualifications have been authorised to do so under law. For more information please visit the The Australian Qualifications Framework (AQF) website.