This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
The following occupations relate to this qualification.
Coordinators of business operations organise specific day-to-day operations and supervise teamwork to ensure business activities and policies are streamlined across a team or department. They prioritise workloads and ensure tasks are completed. Generally, they take instruction from Managers, and delegate to Team Members.
Distribution Centre Managers coordinate the flow of goods into and out of a distribution centre, optimising stock levels and ensuring that customers receive the right goods at the right time. Their duties include managing staff, tracking products and using complex software.
Freight Administrative Supervisors are responsible for the day-to-day running of the administrative arm of a transport company including staff rosters, organising transport workloads and freight management.
Frontline Sales Managers are first line managers working in small wholesale, retail or franchise operations, or in sections or departments within larger stores. They are usually responsible for inventory and stock control, employee relations, customer interaction, marketing and business management at the 'shop front' level.
Leading Hands are senior members of operations teams. They have greater responsibilities and limited supervisory duties. They possess specialist knowledge or skills which enable them to provide assistance and advice to members of their team.
Line Managers directly oversee the activities of a team of workers or employees. Their main responsibility is to ensure that those under their authority meet deadlines and output expectations. They must have the ability to form good working relationships and be able to motivate people.
Production Supervisors directly oversee operations which produce goods or resources. They supervise and direct staff, ensure equipment is used efficiently, meet production and quality targets, and may help to plan production schedules.
Sales Team Managers oversee the operations of a sales team. They build effective working relationships within their team; implement operational plans and ensure targets are met; oversee customer service delivery; promote products and services; and provide resources, guidance and information to team members.
Supervisors directly monitor the activities of workers. They have specialist knowledge which they use to provide advice and guidance, handle complex tasks or problems in the workplace or on a worksite, deal with client or customer issues, and ensure that workers carry out directions correctly and observe safety regulations.
Team Leaders lead teams, and oversee day-to-day operations in a variety of business environments. They build effective working relationships within their team, implement operational plans, and provide resources, guidance and information to team members.
Warehouse Team Leaders arrange work flow for receipt and dispatch of goods; monitor stock levels and undertake stock counts; ensure the warehouse is well organised and OH&S compliant; and provide reports for management.
This course aims to provide participants with foundational leadership and management skills needed to operate as a supervisor, workplace coordinator or team leader role in a wide range of industries.
|Qualification Certificate IV in Leadership and Management|
|National course code BSB42015|
|Accreditation Tactical Training Group|
|Recognition Nationally Recognised Certificate - meets AQF standards (What's this?)|
|Duration Self paced, minimum of 6 - 24 months|
|Study mode On-site|
Total Units: 12
4 Core Units plus 8 Elective Units
Learn and develop the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.
Core Unit | Code: BSBLDR401
Learn and develop the skills and knowledge required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
Core Unit | Code: BSBLDR402
Learn and develop the skills and knowledge required to plan and supervise the performance of the team and develop team cohesion.
Core Unit | Code: BSBLDR403
Learn and develop the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.
Core Unit | Code: BSBMGT402
- Customer Service
- Financial Administration
- Frontline Management
- General Administration
- Information Management
- Interpersonal Communication
- IT Support
- Learning and Development
- Project Management
- Relationship Management
- Risk Management
- Workplace Effectiveness
Who is this course for?
This course is for individuals seeking to further develop their leadership skills and who may be already operating in the role of team leader, supervisor and or workplace coordinator.
It is suitable for an Australian apprenticeship pathway.
What are the entry requirements?
There are no entry requirements for this qualification, however, there are preferred entry pathways for candidates considering this qualification.
Can I get Recognition of Prior Learning? (RPL)
Yes, skills and qualifications you already have may count towards your qualification.
What are the pathways into the qualification?
BSB30115 Certificate III in Business or other relevant qualifications
with vocational experience in a supervisory role but no formal qualification
What are the pathways from the qualification?
After achieving this qualification candidates may undertake BSB51915 Diploma of Leadership and Management.
What are the outcomes?
This course is accredited under the Australian Quality Training Framework (AQTF), Australian Skills Quality Authority (ASQA).
Upon successful completion of this course, participants will receive a nationally recognised qualification, BSB42015 Certificate IV in Leadership and Management.
What are the course requirements?
What you'll need.
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.
The following industries relate to this qualification.
This sector covers activities related to bringing a product (or service) to the attention of potential and current customers, and meeting the needs of customers.
This sector covers the activities necessary for the effective operation of a business. For qualifications relating to this industry, use the headings Advertising and Marketing, Business Administration, Commerce, Customer Service, Financial Services, Industrial Relations, Legal Administration, or Small Business.
This sector covers the provision of services to customers before, during and after a purchase.
This sector covers the provision of food and beverages to customers. It also includes attendant services in gambling facilities. For qualifications relating to the accommodation aspects of the hospitality industry, use the heading Accommodation.
This sector covers the provision of personal care services. For qualifications relating to this sector, use the headings Beauty, Floristry, Hairdressing, Funeral Services, Laundry and Dry Cleaning, Retail Services, Hospitality, or Tourism.
We offer subsidised training in the following highlighted states and territories
Your investment in skilling your staff through training may also bring with it a number of State and Australian Government financial incentives.
Financial incentives you may be eligible for include:
- Australian Government standard Commencement and Completion Incentives ranging from $750
to over $4,000
- Training award pay rates (if required)
- Exemption or rebates from payroll tax (where applicable)
- Exemption of apprentice’s wages from workers compensation premium calculations (NSW apprentices)
- Extra incentives to assist in the employment of under-represented groups such as
- Apprentices or trainees with a disability, mature age, school-based and Indigenous
- A number of extra incentives which are available for certain areas or qualifications
Note Incentives are dependent on meeting eligibility criteria.
Contact Allara Leaning on 1300 772 724 to discuss your eligibility for incentives.
|Course Category||1st Qualification||2nd Qualification||Apprenticeship/Traineeship||Concession|
|Certificate IV in Leadership and Management BSB42015||$1580||$1850||$1000||$240|
|Apprenticeships (First Year)||$350||$0|
|Apprenticeships (Each subsequent year)||$600||$0|
Recognition of prior learning (RPL)
Fees for RPL applications are calculated on a case by case basis and may be reduced due to credit transfer. The base price for RPL applications is:
- Certificate II to Certificate IV qualifications $1,500^
- Diploma to Advanced Diploma qualifications $2,000^