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This courses provides participants with the underpinning knowledge and the understanding required to act responsibly when dealing with the gaming industry (pubs, clubs, casinos and venues) and the use of gaming machines, table games, keno, TAB and all other gambling services.


National course code SITHGAM001
RTO Tactical Training Group - RTO Code: 91054
Recognition Statement of Attainment
Duration 6 hours face-to-face with a qualified RCG Trainer
Study mode Classroom
Fee $115

Skills developed

The Responsible Conduct of Gambling (RCG) course provides participants with the knowledge and understanding required to adhere to gambling laws, identify and assist problem gamblers, and assist with self-exclusion procedures in order to minimise harm to the individual and community.

Who is this course for?

If you are working (or planning to work) in a venue that is licensed to keep and operate gaming machines then you will need RCG certification to work in any of the following roles:

  • Licensee (of a full hotel)
  • Secretary (of a registered club)
  • Staff whose duties include any activity involving gaming machines on the premises. This may include but is not limited to staff who patrol or serve in the gaming machine area, or staff who are involved in paying out winnings to patrons

Entry requirements

There are no education entry requirements for this qualification.

English language requirements

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.


We are not CRICOS registered. As a result we are not able to accept enrolments for international students on a Student Visa. All students who are not an Australian citizen must have their visa status verified before they can enrol in any nationally recognised course.

Working Holiday Visas are ACCEPTABLE.

What support services are available?

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Allara Learning Participant Handbook.

We recommend that you read the Allara Learning Participant Handbook prior to enrolling with us.

What are the outcomes?

Statement of attainment

This course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA), and is also approved by Liquor and Gaming NSW as satisfying the RCG training provisions. Upon successful completion of this course, participants will receive a Statement of Attainment in: SITHGAM201 Provide Responsible Gambling Services

Liquor and Gaming NSW interim certificate

Upon successful completion of this course, participants will also receive a Liquor & Gaming NSW interim certificate which is required to apply for an RCG competency card.

Note: RCG competency cards expire after five years from the date of your course. You must refresh your training prior to this time to continue working in the industry.

How is the course delivered?

This course is delivered over 6 hours in a face-to-face classroom environment by a qualified and approved Liquor and Gaming NSW trainer and assessor.

Exam information

At the end of the course you are required to successfully complete a written assessment.

Course plan

Provide Responsible Gambling Services

Learn and develop the skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.

The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.

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Subsidised Prices

Non-subsidised Prices

Full Fee*

* Accreditation: Tactical Training Group - RTO 91054


Talk to a training advisor about your requirements

1300 772 724

SITHGAM001 Provide Responsible Gambling Services (NSW)

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