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Courses

Online Short Course
Diversity in the Workplace

Wherever you live or work in Australia today, you will be in constant contact with people from a vast range of cultural and social backgrounds. When you are at work this includes both co-workers and customers.

This interactive course sees learners move through different areas of a hotel, where they are presented with various scenarios relating to social and cultural issues that may cause misunderstandings or conflict in the workplace.

Working through these challenges, participants will learn how to effectively communicate with people from diverse backgrounds, as they meet people who are of different ages, genders, and sexual orientations, and who may be from diverse cultural, racial and religious backgrounds.

Through these interactions, learners will develop improved cultural awareness, in order to overcome barriers and respond appropriately to social and cultural differences, to prevent discrimination from occurring in the workplace.

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Online Short Course
Food Allergy Awareness for Front-of-House Staff

Food allergies now affect 1 in 20 children and 2 in 100 adults in Australia. For someone with food allergies, even a trace of their allergen could be deadly.

Recent studies reveal most severe food-related emergencies occur while eating out.

It’s critical that your front-of-house staff are fully aware of the serious risk food allergies pose.

Allara Learning’s new online food allergy awareness course has been specifically designed for front-of-house staff working in the Australian food service industry. Staff will learn how to:

  • Communicate with customers and kitchen staff regarding food allergies
  • Identify and avoid cross contamination risk
  • Recognise the signs and symptoms of allergic reactions (including anaphylaxis).
  • Respond to a food allergy emergency


The course includes realistic scenario-based activities to help improve learners’ engagement and understanding of core concepts.

The course is fully responsive, providing an optimal viewing experience across a wide range of devices from mobile phones to desktop computer monitors.

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Online Short Course
Food Safety and Hygiene

In Australia, failure to comply with food safety laws and legislation can result in heavy fines, loss of licences and even prosecution.

This online course uses real life scenarios and thought provoking challenges to educate staff about the importance of food safety and the consequences of their actions if standards are not upheld.

Topics in this course include:

  • Storing, reheating & defrosting food
  • Handling, preparing & serving food
  • Personal hygiene
  • Waste & garbage management
  • Cleaning & sterilising

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Online Short Course
Harassment & Discrimination

Harassment, sexual harassment and discrimination cost businesses millions of dollars each year, and an even bigger personal cost is paid by the victims. This course builds empathy to avoid unpleasant incidents in the workplace by placing learners in thought provoking scenarios based on real-life legal cases.

This course will cover how to:

  • Define harassment, discrimination and victimisation
  • Identify the behaviours of harassment, discrimination and victimisation
  • Explain the processes to follow if harassment, discrimination or victimisation are occurring
  • Identify ways to prevent workplace harassment, discrimination and victimisation and the roles of managers and employees.

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Online Short Course
Manual Handling

One in three workplace injuries in Australia are caused by poor manual handling practices, with inexperienced workers posing the greatest risk. These injuries can have a major impact on businesses and employees, causing personal pain and suffering, financial loss to employees and organisational costs. A practical understanding of how to identify and assess risks and correctly handle objects is crucial to preventing manual handling related injuries in the workplace.

This interactive course provides learners with the skills and knowledge required to apply effective and safe manual handling practices within their organisation.

This course covers:

  • Hazards and risks (identification, assessment and elimination)
  • Correct manual handling (Covering correct techniques, postures and use of equipment)
  • Manual Handling compliance
  • Risk assessment and risk control documentation
  • Employer and employee responsibilities and duty of care
  • Safe work practices

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Online Short Course
Workplace Bullying

Bullying is a nuanced and complicated subject and it can have some terrible consequences for the wellbeing of your staff and your business. We’ve built a course that doesn’t force feed facts to your staff, it forces them to think critically about how they should act in real life situations and what to do if they’ve come across bullying.

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Online Short Course
Work Health Safety

Every year in Australia, workplace accidents result in over 500 deaths and 600,000 compensatable injuries. Workplace accidents, injuries and sickness cause personal pain and suffering, financial loss to employees and organisational costs. This online training course supplies learners with the knowledge and skills required to apply solid WHS practices within their organisation.

Topics covered:

  • WHS legislation and framework
  • WHS policies and procedures
  • Hazards and risks
  • Employer and employee responsibilities and duty of care
  • PPE
  • Correct manual handling
  • Emergency evacuation procedures

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Online Short Course
Anti-Money Laundering for Gaming Venues

Allara Learning’s new online course, Anti-Money Laundering for Gaming Venues, provides money laundering and terrorism financing risk awareness training for your employees.

The online course has been specifically designed to assist gaming venues with meeting their obligations under the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Act.

Advanced reporting options make it super easy to track course completions for your compliance reporting.

The course is also mobile-friendly making it a breeze for your staff to access anywhere, anytime.

Course topics:

  • Your obligations under Australia’s AML/CTF law
  • What is money laundering?
  • Misconceptions about money laundering
  • Money laundering and financial crime risks faced by gaming venues
  • Identifying suspicious behaviour
  • Reporting suspicious behaviour to AUSTRAC

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Online Short Course
Armed Robbery Awareness

This online interactive training course has been designed to help protect your employees from becoming victims of armed robbery.

This training course is designed to show your staff how to behave during an armed robbery, what to do after the robbery and how to identify and minimise the risk of an armed hold-up occurring.

This training course has been specifically designed for the Australian market.

Note: Sections of this course may be confronting for some users.

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Online Short Course
COVID-19: Health and Safety at Work

This course is designed to help your staff understand and manage health and safety risks posed by COVID-19 in the Australian workplace. The course is fully responsive, providing an optimal viewing experience across a wide range of devices from mobile phones to desktop computer monitors.

This course includes:

  • What is COVID-19?
  • The symptoms of COVID-19
  • How COVID-19 is spread
  • Preventing the spread of COVID-19
  • Employee safety responsibilities
  • Social distancing
  • Cleaning to protect against the risk of exposure to COVID-19
  • Hygiene
  • Mental Health & Wellbeing
  • Work-related violence
  • Working from home (Optional)
  • Resources and support

Release date: 01 June 2020

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Online Short Course
Customer Service 101

Each year businesses in Australia lose an estimated $8 billion as a result of poor customer service. Understanding how to manage customer expectations and provide excellent service is crucial in gaining and retaining loyal customers and is a key factor in overall company success.

Featuring real-world scenarios, this interactive short course provides learners with the essential skills and knowledge necessary in developing customer relationships, resolving issues or complaints and creating positive customer service experiences all round.

Learners will be able to:

  • Develop and maintain strong relationships with customers
  • Identify and investigate opportunities to provide tailored customer service solutions based on individual customer needs
  • Communicate with customers in person, on the phone and digitally
  • Effectively and efficiently resolve customer issues or complaints
  • Provide a great customer service experience all round.

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Online Short Course
Essential Compliance Training Package

Our Essential Compliance Training Package has been specifically created for Australian businesses and organisations.

This suite of online short courses includes Work Health Safety, Workplace Bullying, Harassment & Discrimination and Manual Handling.

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Online Short Course
Fire Safety Awareness

Fires can grow and spread quickly, putting everyone in the workplace at risk. This online course aims to prepare employees on what to do when a fire emergency happens, including how to use firefighting equipment and how to safely evacuate the workplace.

This course will cover how to:

  • Identify different fires and fire extinguishers
  • Use fire extinguishers and fire blankets safely
  • Assess risks during fire emergencies
  • Respond to fire emergencies
  • Evacuate an emergency area safely

This course is fully responsive, providing an optimal viewing experience across a wide range of devices from mobile phones to desktop computer monitors.

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Online Short Course
Food Storage and Transport

During storage and transport, food may be exposed to hazards from the environment or cross-contamination from other food.

Proper food storage and transport are required to prevent or minimise the risk of foodborne illnesses for customers. This online interactive training course uses real-life scenarios and thought-provoking challenges to educate staff about how to transport food, store food and determine if food is safe to serve.

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Online Short Course
Hospitality Compliance Training Package

Our Hospitality Compliance Training Package has been specifically created for the Australian hospitality market.

This suite of online short courses includes Work Health Safety, Workplace Bullying, Harassment & Discrimination, Food Safety & Hygiene and Manual Handling.

Our Online Compliance Essential Series is ideal for reminding staff of their legal obligations and on-boarding new team members.

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Online Short Course
Modern Slavery Act Australia - Awareness Training

The behaviours and practices which constitute modern slavery are serious human rights violations.

Modern slavery can be found in every corner of our globalised world. The term modern slavery describes situations where coercion, threats or deception are used to exploit victims and undermine their freedom.

Many Australian businesses may be unaware of the risk that they have slavery in their business or supply chains. The Global Slavery Index 2018 estimates 15,000 people are living in conditions of modern slavery in Australia.

Allara Learning’s Modern Slavery Awareness course will help you raise awareness and educate your employees on how to identify and report modern slavery in and around the workplace.

This course has been developed in partnership with global law firm Norton Rose Fulbright Australia.

The online course is fully responsive, providing an optimal viewing experience across a wide range of devices from mobile phones to desktop computer monitors.

Course topics include:

  • what is modern slavery?
  • types of modern slavery
  • causes of modern slavery
  • modern slavery in Australia
  • the Modern Slavery Act 2018 (Australia)
  • red flags - signs to look out for
  • who is most at risk?
  • real-world scenarios
  • how to respond to potential issues
  • reporting your concerns

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Online Short Course
Privacy in the Workplace: Customer Information

It’s crucial that you protect the personal information of your staff and customers yet most privacy training loses your staff’s attention straight away.

This highly engaging course is designed to give you the skills and knowledge to be able to handle your customer’s personal information correctly as defined by the Australian Privacy Act.

Topics covered include:

  • What personal information is and the 13 Australian Privacy Principles (APPs)
  • The responsibilities of your company and you as an employee when it comes to privacy
  • Identify breaches of the APPs

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Online Short Course
Pubs & Bars Compliance Training Package

Our Pubs & Bars Compliance Training Package has been specifically created for Australian pubs & bars.

This suite of online short courses includes Responsible Service of Alcohol Recap (NSW, ACT, QLD, WA, VIC), Work Health Safety, Workplace Bullying, Harassment & Discrimination and Food Safety & Hygiene.

Our Online Compliance Essential Series is ideal for reminding staff of their legal obligations and on-boarding new team members.

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Online Short Course
R U OK?

R U OK? have teamed up with Allara Learning to develop a new online short course for the hospitality industry.

The interactive course is designed to help someone learn how to ask, “Are you OK?” of any team member or workmate that they are worried about. The course also helps someone respond appropriately and safely to anyone who says, “No, I’m not ok.”

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Online Short Course
RCG Recap NSW

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding NSW Responsible Conduct of Gambling and competency, so you need to be on top of your game.

This online course covers how to:
• Display appropriate signage throughout the venue
• Payout cash and prizes correctly
• Deal with patrons who present as problem gamblers
• Understand your legal requirements and responsibilities

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Online Short Course
Retail Compliance Training Package

Our Retail Compliance Training Package has been specifically created for the Australian hospitality market.

This suite of online short courses includes Work Health Safety, Workplace Bullying, Harassment & Discrimination, Customer Service and Manual Handling.

Our Online Compliance Essential Series is ideal for reminding staff of their legal obligations and on-boarding new team members.

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Online Short Course
RSA Recap ACT

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding ACT Responsible Service of Alcohol and competency, so you need to be on top of your game.

This online course covers how to:

  • Recognise the signs of impending intoxication
  • Deal with intoxicated individuals
  • Deal with minors and underage individuals
  • Understand your legal requirements and responsibilities

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Online Short Course
RSA Recap NSW

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding NSW Responsible Service of Alcohol and competency, so you need to be on top of your game.

This online course covers how to:

  • Recognise the signs of impending intoxication
  • Deal with intoxicated individuals
  • Deal with minors and underage individuals
  • Understand your legal requirements and responsibilities

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Online Short Course
RSA Recap QLD

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding QLD Responsible Service of Alcohol and competency, so you need to be on top of your game.

This online course covers how to:

  • Recognise the signs of impending intoxication
  • Deal with intoxicated individuals
  • Deal with minors and underage individuals
  • Understand your legal requirements and responsibilities

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Online Short Course
RSA Recap VIC

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding VIC Responsible Service of Alcohol and competency, so you need to be on top of your game.

This online course covers how to:

  • Recognise the signs of impending intoxication
  • Deal with intoxicated individuals
  • Deal with minors and underage individuals
  • Understand your legal requirements and responsibilities

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Online Short Course
RSA Recap WA

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding WA Responsible Service of Alcohol and competency, so you need to be on top of your game.

This online course covers how to:

  • Recognise the signs of impending intoxication
  • Deal with intoxicated individuals
  • Deal with minors and underage individuals
  • Understand your legal requirements and responsibilities


Note: RSA Recap NSW, RSA Recap QLD, RSA VIC Recap also available.

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Online Short Course
RSG Recap QLD

This course aims to refresh and reinforce knowledge around the fines and penalties that may apply to venues and/or individuals for offences under Queensland’s Responsible Service of Gambling legislation.

Course topics include:

  • Displaying appropriate signage throughout gaming venues
  • Paying out cash and prizes correctly
  • Dealing with patrons who present as problem gamblers
  • Understanding legal requirements and responsibilities

This course has been optimised for desktop and tablet viewing.

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Online Short Course
Social Media in the Workplace

Employees need to be mindful of how they represent themselves on social media as the lines between public and private, and personal and professional use become increasingly blurred.

This new online course aims to help employees navigate how to appropriately represent themselves on social media, in order to avoid conflicts involving their company or colleagues.

The intention of this course is not to stop your employees from conducting legitimate activities on the Internet, but to flag areas in which conflicts can arise.

Course topics include:

  • What is social media?
  • Social media use at work
  • Confidential information
  • Dealing with negative posts
  • Posting on personal accounts
  • Posting about your company
  • Identifying yourself online
  • Sharing appropriate material online

This course is fully responsive, providing an optimal viewing experience across a wide range of devices from mobile phones to desktop computer monitors.

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