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Provide Responsible Services


  • presentation
    Classroom delivery
  • time-alarm
    2 x 6 hours face-to-face with a qualified RSA & RCG Trainer
  • round-dollar
  • award-49
    Award issued by Tactical Training Group - RTO Code: 91054
Provide Responsible Services Course Logo


Our Provide Responsible Services course is your passport to a responsible career in the hospitality industry. 

Learn about the intricate landscape of liquor and gaming services, and how to navigate it safely and compliantly. You'll also develop the skills to handle intoxication scenarios with confidence. This course is perfect for individuals who are passionate about the hospitality industry and seek to make a positive impact. 

This course provides the accreditation and industry required licensing for:

  • SITHFAB021 - Provide responsible service of alcohol
  • SITHGAM022 -Provide responsible gambling services

Enroll today and gain the certification and licencing you need to commence a career in hospitality.


Combine and save

Why pay individually? By combining both the RSA and RCG certifications into 1 enrolment you save.  

With the RSA standards price of $190 and the RCG $150, by enrolling in the combined Responsible services course you save $40!

Who is this course for?

If you are working (or planning to work) in a venue that is licensed to sell or supply alcohol as well as operate gaming machines then you will need both the RSA and RCG certification to work in any of the following roles:

  • Licensee or manager
  • Secretary of a registered club
  • Staff who sell, supply, or serve alcohol on the licensed premises
  • Staff who perform crowd control or bouncer activities
  • RSA marshals, if they are required in the venue by law or licence condition.
  • Staff whose duties include any activity involving gaming machines on the premises. This may include but is not limited to staff who patrol or serve in the gaming machine area, or staff who are involved in paying out winnings to patrons

Course plan

Responsible services covers the skills and knowledge required to responsibly sell, serve or supply alcohol and provide the service of gambling within a hospitality establishment.

Responsible service of alcohol practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. This covers the major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Units of competency addressed:

Learning outcomes

The Responsible Conduct of Gambling (RCG) course provides participants with the knowledge and understanding required to adhere to gambling laws, identify and assist problem gamblers, and assist with self-exclusion procedures in order to minimise harm to the individual and community.

National recognition

Upon successful completion of the training and assessment, you will receive a statement of attainment. This statement of attainment holds national recognition and is valued by industry and educational institutions, both in Australia and globally.

Meet our team

Rosie Wilson
Rosie Wilson
Head of Training


Brenton Miller
Brenton Miller
Training Facilitator - Leadership and Hospitality
Elizabeth Blyth
Elizabeth Blyth
Training Facilitator - Hospitality


Frequently Asked Questions

No, this course covers the Responsible services of gambling requirements only.

If in NSW, visit the website and refer to the Licensee Training Tool to determine if you require licensee training.

For other states and territories, visit the contact your liquor and gamin authority for details regarding training for licensee. 

This course is delivered over 2 full-day sessions comprising of 6 hours in a face-to-face classroom environment by a qualified trainer and assessor. 

In NSW, the course is delivered by a Liquor and Gaming NSW approved trainer and assessor.

No. This course is a short course and is only offered through Fee for service.

Education entry requirements
There are no formal entry requirements for this qualification.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course.

No, employment is not required. This course provides the necessary certification required to gain employment within the hospitality industry in a range of roles where alcohol is served.

This is a short course and as such does not qualify for a traineeship pathway.

To access learning and assessment materials, you will need to have access to a computer or tablet with internet access.

Your computer will need to have an appropriate suite of office software such as Microsoft office, G Suite or equivalent installed.

If you do not have access to a suitable computer or digital device, the training facilitator will provide you with print based assessment materials.

Yes, this course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA).

Upon successful completion of this course, participants will receive a nationally recognised statement of attainment for SITHGAM022 - Provide responsible gambling services.

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Allara Learning Participant Handbook.

We recommend that you read the Allara Learning Participant Handbook prior to enrolling with us.

This course provides the required certification you will need to operate as a café attendant, bar tender, waiter, or food service professional within a broad variety of food and beverage service establishments where alcohol is served and/or supplied.

Recognition of prior learning is not applicable to this short course.