RSA & RCG
NSW | Responsible Hospitality Services
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Classroom delivery
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2 Days (13 hours) face-to-face
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$315
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Award issued by Tactical Training Group - National Registration Code: 91054
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Overview
Our Provide Responsible Services course is your passport to a responsible career in the hospitality industry. Learn about the landscape of liquor and gaming services, and how to navigate it safely and compliantly. You'll also develop the skills to handle intoxication scenarios with confidence. This course is perfect for individuals who are passionate about the hospitality industry and seek to make a positive impact.
This course provides the accreditation and industry required licensing for:
- SITHFAB021 Provide responsible service of alcohol
- SITHGAM022 Provide responsible gambling services
Enroll today and gain the certification and licencing you need to commence a career in hospitality.
Combine and save
Why pay individually? By combining both the RSA and RCG certifications into 1 enrolment you save. With the RSA standards price of $200 and the RCG $160, by enrolling in the combined Responsible services course you save $40!
Who is this course for?
If you are working (or planning to work) in a venue that is licensed to sell or supply alcohol as well as operate gaming machines then you will need both the RSA and RCG certification to work in any of the following roles:
- Licensee or manager
- Secretary of a registered club
- Staff who sell, supply, or serve alcohol on the licensed premises
- Staff who perform crowd control or bouncer activities
- RSA marshals, if they are required in the venue by law or licence condition.
- Staff whose duties include any activity involving gaming machines on the premises. This may include but is not limited to staff who patrol or serve in the gaming machine area, or staff who are involved in paying out winnings to patrons
Course plan
This module covers the nationally recognised unit of competency, SITHFAB021 Provide responsible service of alcohol.
This unit addresses the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.
Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
Units of competency addressed:
This course covers the nationally recognised unit of competency, SITHGAM022 Provide responsible gambling services.
The unit addresses the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
Units of competency addressed:
Learning outcomes
Upon completion of this shourt course bundle, participants will have the knowledge and understanding required to:
- Comply with Legal Obligations: Understand and adhere to both liquor laws and gaming legislation relevant to the operation of licensed premises.
- Promote Responsible Alcohol Consumption:
- Develop strategies for harm minimization related to alcohol consumption.
- Ensure minors do not access alcohol through effective ID checks and managing secondary sales/supply.
- Identify and assess alcohol-affected customers and apply appropriate procedures for refusing service to intoxicated persons.
- Ensure Responsible Conduct of Gambling:
- Act responsibly when dealing with patrons using a variety of gambling services, including gaming machines, table games, keno, and TAB.
- Utilize the underpinning knowledge necessary to operate within the regulatory framework of the gaming industry.
National recognition
Upon successful completion of the training and assessment, you will receive a statement of attainment. This statement of attainment holds national recognition and is valued by industry and educational institutions, both in Australia and globally.
Meet our team
Frequently Asked Questions
The cost of the course is $320. This fee includes the cost of the training, the interim certificates, and the processing required to update your NSW competency card.
This course is delivered over 2 full-day sessions comprising of 13 hours training in a face-to-face or virtual classroom environment by a Liquor and Gaming NSW approved trainer and assessor.
Education entry requirements
There are no formal entry requirements for this qualification.
English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.
Physical requirements
No physical requirements apply to this course.
Yes. This course is a supplementary short course and is exempt from the requirements of the ESOS Act. This means that international students on a subclass 500 Student Visa (or equivalent), are eligible to enrol even if the course is not registered on CRICOS.
As this is a work-based course, please keep the following in mind:
- This course is designed to provide specific skills required for employment in Australia.
- Any work-based assessment components undertaken as part of this course will count toward your student visa work limitation (typically 48 hours per fortnight during study periods).
- All international students studying with an Australian RTO must have a Unique Student Identifier (USI) before a nationally accredited certificate can be issued. If you do not have one, you can create it at usi.gov.au.
Yes. Under the Liquor Act 2007, anyone involved in the sale, supply, or service of alcohol in NSW is legally required to hold a valid NSW RSA competency. This includes volunteers, security guards, and venue owners. It is a criminal offence to work in these roles without having successfully completed this training through a Liquor & Gaming NSW approved training provider.
RSA Interim Certificates
Once you successfully complete the course, we will issue you an RSA Interim Certificate via email. You must take this certificate and 100 points of identification to a Service NSW Centre to have your identity verified and your photo taken. Your physical plastic card will then be mailed to you. In the meantime, you can use your digital competency card immediately by linking your interim certificate to the Service NSW app on your smartphone.
RCG Interim Certificates
To obtain your official NSW RCG competency card, you must complete the L&GNSW RCG Online Assessment
This online assessment is managed directly by Liquor & Gaming NSW to ensure consistency and integrity across the state. You must successfully complete this assessment before you can be issued your RCG Interim Certificate, which is required to work in any role involving gaming machines in NSW.
Once we have processed your completion of this course, we will lodge your details with Liquor & Gaming NSW. As soon as your completion is lodged, you will receive an automated notification from Liquor & Gaming NSW via:
- Email: Sent to the address provided during your enrolment.
- SMS: Sent to the mobile number provided during your enrolment.
Click the link provided in either the email or the SMS to launch your assessment.
Note: No further reminders will be sent. It is important that you access the link as soon as you receive it to avoid delays in starting work.
Upon passing the L&GNSW Online Assessment, you will receive your RCG Interim Certificate. You can then take this certificate to a Service NSW centre to update your physical and digital Competency Card.
Your RSA and RCG competencies are valid for five years. Liquor & Gaming NSW will contact you via email or SMS three months before expiry to invite you to complete an online refresher for each competency.
No, this course covers the Responsible services of alcohol (RSA) and Responsible conduct of gambling (RCG) requirements only.
Visit the liquorandgaming.nsw.gov.au website and refer to the Get Started in Training page to determine your individual training requirements.
Yes, this course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA).
Upon successful completion of this course, participants will receive a nationally recognised statement of attainment for two units of competency:
- SITHFAB021 Provide responsible service of alcohol
- SITHGAM022 Provide responsible gambling services
No. Liquor & Gaming NSW does not permit Recognition of Prior Learning (RPL) for the RSA course. All participants, regardless of their experience or qualifications from other states or countries, must complete the full NSW RSA course to obtain a NSW competency card.
To participate in vitrual classrooms and access learning and assessment materials, you will need to have access to a computer or tablet with internet access.
Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:
- Academic and learning support
- Language, literacy and numeracy support
- External support and counselling services
- Peer networks
For more information please see the Allara Learning Participant Handbook.
We recommend that you read the Allara Learning Participant Handbook prior to enrolling with us.