SIT30622
Certificate III in Hospitality
(JobReady - Cafe services)
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Classroom delivery
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12 months
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$3,000
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Award issued by Tactical Training Group - RTO Code: 91054
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Overview
Are you ready to embark on a journey filled with endless possibilities in the dynamic and diverse world of hospitality?
The SIT30622 Certificate III in Hospitality is your key to unlocking endless career opportunities, whether you're a recent school graduate, currently unemployed, or seeking a fresh start in your professional life.
Hospitality is not just about serving food and drinks; it's about creating memorable experiences, building connections, and honing your skills in a sector that never stops evolving. This Certificate III in Hospitality qualification is designed to be hands-on and is full of practical experiences. You'll have the opportunity to engage in real-world scenarios, work with industry professionals, and acquire valuable experience to provide you with a solid foundation in various aspects of the industry.
Set yourself apart in a competitive job market and gain the confidence and competence to thrive in any hospitality role.
Subsidised training
This course is subsidised in the states of NSW and QLD.
To identify the specific entry requirements for your state or territory and determine if subsidised training is available to you, please contact Allara Learning on 1300 772 724.
Who is this course for?
This program is tailor-made for individuals from all walks of life, including recent high school graduates seeking their first job, those experiencing short-term unemployment, individuals on a quest to conquer new career horizons, and anyone who simply has a passion for the world of hospitality.
By enrolling in this program, you open the door to a world of exciting career prospects. Whether you aspire to become a skilled barista crafting the perfect coffee, a front-of-house professional orchestrating seamless dining experiences, a bar attendant pouring beers and serving up the latest contemporary cocktail or even a hospitality manager overseeing a thriving establishment, this qualification will pave your way.
The hospitality industry knows no boundaries, and with this certificate, you'll be equipped to explore roles in hotels, restaurants, cafes, bars, resorts, event management, and beyond.
Course plan
Hospitality fundamentals
Hospitality Fundamentals aims to equip you with the skills necessary to deliver exceptional customer service whilst ensuring a safe, efficient, and welcoming environment for all. You will not only develop the ability to understand and address customer needs, handle complaints, and manage difficult situations with a positive approach while applying cultural sensitivity, you will also dive into and discover principles food safety, hygiene practices, hazard identification, risk management strategies, and workplace health and safety procedures to minimise the risk of foodborne illnesses or workplace accidents.
Units of competency addressed:
Responsible services
Responsible services covers the skills and knowledge required to responsibly sell, serve or supply alcohol and provide the service of gambling within a hospitality establishment.
Responsible service of alcohol practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. This covers the major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Units of competency addressed:
Non-alcoholic beverage services
Non-alcoholic beverage services is designed to equip you with the necessary skills to efficiently manage a café or restaurant style bar and deliver exceptional customer service. The subject covers all aspects of setup and organisation of the bar, taking drink orders, and employing upselling, cross-selling, and suggestive selling techniques to enhance revenue opportunities and will learn the art of creating a variety of non-alcoholic beverages. Additionally, the subject covers efficient closing procedures. Through practical exercises and real-world scenarios, you will gain the hands-on experience needed to excel in beverage services.
Units of competency addressed:
Coach others
Coach others focusses on the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.
Units of competency addressed:
Source and present information
Learn how to conduct basic research on current and emerging information for the hospitality industry and share or present this information to your work team to enhance the quality of work performance.
Units of competency addressed:
Work effectively in hospitality
In this subject you will develop the skills and knowledge required to work effectively in a hospitality environment and provide service to customers during service periods. Build your capability to integrate a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers. A service period incorporates preparation, service and end of service tasks.
Units of competency addressed:
Learning outcomes
This course aims to provide participants with a wide range of hospitality and customer service skills along with general employability skills, including;
- Quality customer service delivery, product knowledge and complaint handling procedures
- Workplace communication and team work principles
- Work health and safety practices and procedures
- Safe food handling practices and procedures
- Responsible services of alcohol and gambling
- Research and information sharing
- Work task prioritisation and integrated hospitality service skills
National recognition
Upon successful completion of the training and assessment, you will receive the SIT30622 Certificate III in Hospitality qualification. This qualification holds national recognition and is valued by industry and educational institutions, both in Australia and globally.
Meet our team
What our clients are saying
“My trainers did a terrific job. They encouraged me to step out of my comfort zone and to believe in myself.”
Jamahl Reuben
Student | Cowboys Dream Believe Achieve
“This program opened doors for me, and I'm confident it can do the same for others.”
Tearni Dargin
Food and Beverage Attendant | Cafe at The Gallery, Solotel“If it wasn't for Allara Learning I wouldn't be where I am today.”
Tyeeka
Job Ready student
“Allara Learning is critical to the success of the Cowboys Dream, Believe, Achieve Hospitality program. The training they deliver is outstanding... ”
Fiona Pelling
General Manager - Community | North Queensland Cowboys
“The outcome from the course was sensational… Conversion into employment from the course was in excess of 80%...”
Brad Jenkins, Group Manager
General Manager | The FiddlerFrequently Asked Questions
This course has a standard fee of $3,000. Contact our client relations team to discuss available payment options.
You may be able to access government subsidises to support the costs of training. If accessing subsidies for training a co-contribution fee may apply.
Please select your state or territory from the options below to view the co-contribution fees for subsidised training:
This course has a blended mode of delivery inclusive of classroom and on-the-job training.
An Allara Learning training facilitator conducts training within simulated classroom environments to develop your foundational skills and knowledge. You will be required to hone these skills through on-the-job learning experiences through work placement or paid employment.
Through Allara Learning’s Student Portal you will be able to:
- Access your learning materials and assessments
- Undertake and complete assessments
- Contact your trainers and assessors
- Receive feedback on your assessment outcomes
The duration for the course is 12 months. To complete the course in this timeframe, you will need to attend each of the scheduled workshops and complete the on-the-job learning tasks. The time taken to complete your course will depend on your level of already attained skills and knowledge.
Education entry requirements
There are no formal entry requirements for this qualification.
Subsidised training requirements
Some states and territories have specified entry requirements for participants accessing subsidised training.
To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact Allara Learning on 1300 772 724.
English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.
Physical requirements
No physical requirements apply to this course.
Government subsidised training may available for this course in:
- NSW
- QLD
Contact our client relations team to see if you qualify for government funded support.
You may complete payment of your course fees via a payment plan.
The application of skills in the workplace is a requirement of this course.
This course contains the core unit of competency SITHIND008 Work effectively in hospitality service that requires you to demonstrate your skills and knowledge in the workplace for a minimum of thirty-six (36) service periods, in a job role that involves the application of broad hospitality skills such as:
- espresso coffee machine operator
- food and beverage attendant
- function attendant
- function host
- gaming attendant
- guest service agent
- restaurant host
- senior bar attendant
- waiter
At the conclusion of the JobReady training you will be required to undertake a work placement or gain paid employment in a relevant job role to complete the workplace training and assessment requirements.
Yes, this qualification is eligible for a traineeship pathway.
At the conclusion of the JobReady training you will be required to undertake a work placement or gain paid employment in a relevant job role to complete the workplace training and assessment requirements.
If you obtain paid employment, speak with your employer and our client relations team about converting your enrolment into a traineeship pathway.
To access learning and assessment materials, you will need to have access to a computer or tablet with internet access.
Your computer will need to have an appropriate suite of office software such as Microsoft office, G Suite or equivalent installed.
If you do not have access to a suitable computer or digital device, the training facilitator will provide you with print based assessment materials.
Yes, this course leads to a nationally recognised qualification.
Upon successful completion of this course, participants will receive a nationally recognised qualification, SIT30622 Certificate III in Hospitality.
Tactical Training Group Pty Ltd, RTO ID 91054 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs, 2015 and for the issuance of the AQF certification documentation.
Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:
- Academic and learning support
- Language, literacy and numeracy support
- External support and counselling services
- Peer networks
For more information please see the Participant Handbook.
We recommend that you read the Participant Handbook prior to enrolling with us.
This course is aids in developing skills and knowledge you will need to operate as a café attendant, bar tender, waiter, or food service professional within a broad variety of food and beverage service establishments.
Completing this course can enhance your career growth potential.
Yes, skills and qualifications you already have may count towards your qualification.
Contact our client relations team to enquire and/or apply for RPL.