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Service and Teamwork Skill Set

  • presentation
    Classroom delivery
  • time-alarm
    1 week
  • round-dollar
  • award-49
    Award issued by WG Learning - RTO Code: 91178


Are you seeking employment in the vibrant hospitality industry?

This Job Ready program is your golden ticket to a world of career opportunities, whether you are a recent graduate, currently unemployed, or looking for a fresh start.

Hospitality goes beyond serving food and drinks. It's about creating memorable experiences, forging connections, and refining your skills in a dynamic and evolving sector. Our hands-on program provides real-world scenarios, collaboration with industry professionals, and practical experiences to equip you with a solid foundation in various aspects of hospitality.

In today's competitive job market, stand out with confidence and competence. With this program, you'll gain the necessary skills to succeed in any hospitality role

And that's not all! Our expert facilitators will guide you in crafting a compelling cover letter and resume and provide you with a range of interview tips and tricks ensuring you shine among other job applicants.

Who is this course for?

This program is tailor-made for individuals from all walks of life, including recent high school graduates seeking their first job, those experiencing short-term unemployment, individuals on a quest to conquer new career horizons, and anyone who simply has a passion for the world of hospitality.

By enrolling in this program, you open the door to a world of exciting career prospects. Whether you aspire to become a skilled barista crafting the perfect coffee, a front-of-house professional orchestrating seamless dining experiences, a bar attendant pouring beers and serving up the latest contemporary cocktail or even a hospitality manager overseeing a thriving establishment, this qualification will pave your way. 

The hospitality industry knows no boundaries, and with this certificate, you'll be equipped to explore roles in hotels, restaurants, cafes, bars, resorts, event management, and beyond.

Course plan

Service and teamwork aims to equip you with the skills necessary to deliver exceptional customer service whilst ensuring a welcoming environment for all. You will not only develop the ability to understand and address customer needs, handle complaints, and manage difficult situations with a positive approach while you will also dive into aspects of teamwork and the applyication of cultural sensitivity.

Units of competency addressed:

Responsible service of alcohol covers the skills and knowledge required to responsibly sell, serve or supply alcohol within a hospitality establishment.

Responsible service of alcohol practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

Units of competency addressed:

Learning outcomes

This course aims to provide participants with a wide range of hospitality and customer service skills along with general employability skills, including;

  • Quality customer service delivery
  • Product and service knowledge 
  • Complaint handling procedures
  • Workplace communication and team work principles
  • Responsible services of alcohol 
  • Work task prioritisation and integrated hospitality service skills
  • Interview techniques
  • Cover letter and resume production

National recognition

Upon successful completion of the training and assessment, you will receive a statement of attainment. This statement of attainment holds national recognition and is valued by industry and educational institutions, both in Australia and globally.

Meet our team

Comron Mubarakai
Comron Mubarakai
State Operations Manager - QLD


Andrew Scammell
Andrew Scammell
Training Facilitator - Hospitality and Business
Elizabeth Blyth
Elizabeth Blyth
Training Facilitator - Hospitality


What our clients are saying

Cafe at The Gallery, Solotel logo
“This program opened doors for me, and I'm confident it can do the same for others.”
Tearni Dargin
Food and Beverage Attendant | Cafe at The Gallery, Solotel
“If it wasn't for Allara Learning I wouldn't be where I am today.”
Job Ready student
The Fiddler logo
“The outcome from the course was sensational… Conversion into employment from the course was in excess of 80%...”
Brad Jenkins, Group Manager
General Manager | The Fiddler

Frequently Asked Questions

This course is delivered through classroom based training that includes simulated on-the-job experiences. 

An Allara Learning training facilitator conducts training within simulated classroom environments to develop your foundational skills and knowledge. 

Through Allara Learning’s Student Portal you will be able to:

  • Access your learning materials and assessments
  • Undertake and complete assessments
  • Contact your trainers and assessors
  • Receive feedback on your assessment outcomes

The duration for the course is 1 week. To complete the course in this timeframe, you will need to attend each of the scheduled workshops and complete each of the assessment tasks. 

Education entry requirements
There are no formal entry requirements for this qualification.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course.

This course is offered on a fee-for-service basis.

Participants that are in receipt of job seeker benefits may be able to receive support from their job services provider. Please contact your job services provider for more information.

This course is a Job-Ready program targeting job seekers. As such, you will not need to be employed to participate in this training.

No, this course is a part qualification (skill set) and is not eligible for a traineeship.

At the conclusion of the JobReady training if you obtain paid employment, speak with your employer and our client relations team about continuing your training in a hospitality qualification through a traineeship pathway.

The resources and equipment required to deliver this training will be provided by Allara Learning at our Brisbane campus. 

All participants will need to ensure they wear appropriate attire and bring with them:

  • their photo identification,
  • a note book, and
  • a pen.

Yes, this course leads to a nationally recognised statement of attainment.

Upon successful completion of this course, participants will receive a statement of attainment for the following units of competency: 

  • SITXCCS014 Provide service to customers
  • SITXCOM007 Show social and cultural sensitivity
  • SIRXSLS001 Sell to the retail customer
  • BSBTWK201 Work effectively with others
  • SITHFAB021 Provide responsible service of alcohol

W G learning Pty Ltd, RTO ID 91178 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs, 2015 and for the issuance of the AQF certification documentation.

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Participant Handbook.

We recommend that you read the Participant Handbook prior to enrolling with us.

This course aids in developing skills and knowledge you will need to operate as a café attendant, bartender, waiter, or food service professional within a broad variety of hospitality and other service oriented establishments.

Completing this course can enhance your career growth potential. 

Yes, skills and qualifications you already have may count towards your qualification.

Contact our client relations team to enquire and/or apply for RPL.