SIT20322
Certificate II in Hospitality
(Cafe Services)
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Blended delivery
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6 months
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$3,000
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Award issued by Tactical Training Group - National Registration Code: 91054
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Overview
This Certificate II in Hospitality, café services program is designed to provide disadvantaged youth and long term unemployed with an opportunity to gain both skills for work and skills for life through a combination of training, education, work experiences and mentorship.
Hospitality is not just about serving food and drinks; it's about creating memorable experiences, building connections, and honing your skills in a sector that never stops evolving. This Certificate II in Hospitality qualification is designed to be hands-on and is full of practical experiences. You'll have the opportunity to engage in real-world scenarios, work with industry professionals, and acquire valuable experience to provide you with a solid foundation in various aspects of the industry.
Set yourself apart in a competitive job market and gain the confidence and competence to thrive in any hospitality role.
Subsidised training
This course is subsidised in the state of NSW.
To identify the specific entry requirements and determine if subsidised training is available to you, please contact Allara Learning on 1300 772 724.
Who is this course for?
This program is tailor-made for people from disadvantaged groups including people with disability and long-term unemployed job seekers who are looking to upskill and cement their place or enhance their career as Cafe attendant or other relevant job roles.
It's an ideal course for those who recognise the immense potential for career advancement in the hospitality industry.
Course plan
This subject aims to develop the essential knowledge and skills to maintain a safe and hygienic work environment within the hospitality industry.
By successfully completing this subject, participants will be well-prepared to meet the hygiene and safety requirements of various hospitality roles and increase their chances of securing employment in this dynamic industry.
Units of competency addressed:
Learn and develop the skills and knowledge required to be socially aware when serving customers and working with colleague. This includes the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
Units of competency addressed:
Non-alcoholic beverage services is designed to equip you with the necessary skills to efficiently manage a café or restaurant style bar and deliver exceptional customer service. The subject covers all aspects of setup and organisation of the bar, taking drink orders, and employing upselling, cross-selling, and suggestive selling techniques to enhance revenue opportunities and will learn the art of creating a variety of non-alcoholic beverages. Additionally, the subject covers efficient closing procedures. Through practical exercises and real-world scenarios, you will gain the hands-on experience needed to excel in beverage services.
Units of competency addressed:
This subject aims to provide you with the necessary skills and knowledge to deliver food and beverages in cafe service environments. You will learn the basic principles and service techniques needed to prepare for and deliver great customer service in a dining room.
Units of competency addressed:
Learn how to conduct basic research on current and emerging information for the hospitality industry and share or present this information to your work team to enhance the quality of work performance.
Units of competency addressed:
In this subject you will develop the skills and knowledge required to work effectively in a cafe or hospitality environment and provide service to customers during service periods. A service period incorporates preparation, service and end of service tasks.
Units of competency addressed:
Learning outcomes
This course aims to provide participants with a wide range of hospitality and customer service skills along with general employability skills, including;
- Quality customer service delivery
- Knolwedge of products and services
- Workplace communication and team work principles
- Work health and safety practices and procedures
- Safe food handling practices and procedures
- Research and information sharing
- Work task prioritisation and integrated hospitality service skills
Meet our team
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Frequently Asked Questions
This course has a standard fee of $3,000. Contact our client relations team to discuss available payment options.
You may be able to access government subsidises to support the costs of training. If accessing subsidies for training a co-contribution fee may apply.
Please select your state or territory from the options below to view the co-contribution fees for subsidised training:
This course has a blended mode of delivery inclusive of classroom and on-the-job training.
An Allara Learning training facilitator conducts training within simulated classroom environments to develop your foundational skills and knowledge. You will be required to hone these skills through on-the-job learning experiences through work placement or paid employment.
Through Allara Learning’s Student Portal you will be able to:
- Access your learning materials and assessments
- Undertake and complete assessments
- Contact your trainers and assessors
- Receive feedback on your assessment outcomes
The duration for the course is 6 months. To complete the course in this timeframe, you will need to attend each of the scheduled workshops and complete the on-the-job learning tasks. The time taken to complete your course will depend on your level of already attained skills and knowledge.
Education entry requirements
There are no formal entry requirements for this qualification.
Subsidised training
Some states and territories have specified entry requirements for participants accessing subsidised training.
To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact our Client Relationship team.
English language requirements
To enrol in this course, you must have a level of proficiency in English language, literacy and numeracy, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments. You will be required to complete a Language, Literacy and Numeracy (LLN) assessment at the time of application to assess your English language level.
Physical requirements
Students will participate in practical kitchen activities that reflect the demands of a commercial kitchen. To ensure a safe and effective learning environment students require the ability to:
- Stand for extended periods: Commercial hospitality environments involve standing for much of a shift.
- Lift and carry moderate weights: This includes items such as pots, pans, ingredients, and supplies (e.g., up to 10-15 kg with appropriate manual handling techniques).
- Perform repetitive tasks: Many tasks involve repetitive hand and arm movements (e.g., chopping, stirring, cleaning).
- Maintain dexterity and fine motor skills: Essential for precision tasks like knife work, plating, and handling small utensils.
- Work in varied temperatures: Hospitality can involve working in both hot (e.g., near ovens, stovetops) and cold (e.g., cool rooms, freezers) environments.
- Communicate effectively: Both verbally and non-verbally, to ensure clear instructions and safe teamwork in a busy environment.
- Maintain personal hygiene standards: Adhering to strict food safety and hygiene regulations, including appropriate grooming and wearing of required Personal Protective Equipment (PPE) such as non-slip footwear.
Commitment to Inclusion
We are committed to providing a supportive and inclusive learning environment. If you have a disability, medical condition, or require any adjustments to meet these inherent requirements, we encourage you to discuss this with our student support services prior to or during enrolment. We will work with you to explore reasonable adjustments and support options to facilitate your participation and successful completion of the training.
Government subsidised training
Government subsidised training can potentially reduce the amount of course fees payable for your enrolment and may be available in the NSW. Eligibility criteria apply.
Payment plans
You may request to make payment of your course fees applicable to your enrolment (whether government subsidised or fee-for-service) via a payment plan.
Contact our client relations team to see if you qualify for government funded training or to arrange a payment plan.
The application of skills in a realistic workplace environment is a requirement of this course.
This course contains the core unit of competency SITHIND007 Use hospitality skills effectively which requires you to demonstrate your skills and knowledge in the workplace for a minimum of twelve (12) service periods.
You will complete this requirement through a combination of simulated service periods and work placement.
No, this course is not included as an Australian Apprenticeship pathway due to the nature of the program delivery.
Contact our student support team for more details.
To successfully engage with your course materials and assessments, you'll need reliable access to:
- A computer or tablet with a stable internet connection.
- Office software such as Microsoft Office, G Suite, or an equivalent suite, for creating and managing documents.
- A printer and scanner for some assessment tasks and projects.
If you do not have access to a suitable computer or digital device, the training facilitator will provide you with print-based assessment materials and instructions for completion and submission of the required assessment tasks.
At Allara Learning, we're committed to supporting you every step of the way. While undertaking training with us, you'll have access to a range of comprehensive support services designed to help you succeed and thrive.
Our support includes:
- Academic and Learning Support: Get assistance with course content, assessment strategies, and effective study techniques to master your learning.
- Language, Literacy, and Numeracy (LLN) Support: We provide tailored help to ensure you have the foundational skills needed to confidently engage with your training.
- Wellbeing and External Support Services: Your mental health and overall wellbeing are important. We offer support to help you navigate challenges, and we can connect you with external professional services and counselling resources if needed.
- Peer Networks: Connect with fellow students to share experiences, collaborate on learning, and build a supportive community.
For full details on all available support services and how they align with our commitment to access, equity, and your successful enrolment, we recommend reviewing our Participant Handbook and our Access, Equity and Enrolment Policy. You can find these, along with our Training and Assessment Policy and Procedure, on our website.
Yes, this course leads to a nationally recognised qualification.
Upon successful completion of this course, participants will receive a nationally recognised qualification, SIT20322 Certificate II in Hospitality.
Tactical Training Group Pty Ltd, RTO ID 91054 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs 2025, and for the issuance of the AQF certification documentation.
This course aids in developing skills and knowledge you will need to operate as a café attendant, bar tender, waiter, or food service professional within a broad variety of food and beverage service establishments.
Completing this course can enhance your career growth potential.
Yes, skills and qualifications you already have may count towards your qualification.
Contact our client relations team to enquire and/or apply for RPL.