SIT20322
Certificate II in Hospitality
(Cafe Services)
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Work-based delivery
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6 months
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$3,000
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Award issued by Tactical Training Group - RTO Code: 91054
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Overview
This Certificate II in Hospitality, café services program is designed to provide disadvantaged youth and long term unemployed with an opportunity to gain both skills for work and skills for life through a combination of training, education, work experiences and mentorship.
Hospitality is not just about serving food and drinks; it's about creating memorable experiences, building connections, and honing your skills in a sector that never stops evolving. This Certificate II in Hospitality qualification is designed to be hands-on and is full of practical experiences. You'll have the opportunity to engage in real-world scenarios, work with industry professionals, and acquire valuable experience to provide you with a solid foundation in various aspects of the industry.
Set yourself apart in a competitive job market and gain the confidence and competence to thrive in any hospitality role.
Subsidised training
This course is subsidised in the state of NSW.
To identify the specific entry requirements and determine if subsidised training is available to you, please contact Allara Learning on 1300 772 724.
Who is this course for?
This program is tailor-made for people from disadvantaged groups including people with disability and long-term unemployed job seekers who are looking to upskill and cement their place or enhance their career as Cafe attendant or other relevant job roles.
It's an ideal course for those who recognise the immense potential for career advancement in the hospitality industry.
Course plan
Hygiene and safety
This subject aims to develop the essential knowledge and skills to maintain a safe and hygienic work environment within the hospitality industry.
By successfully completing this subject, participants will be well-prepared to meet the hygiene and safety requirements of various hospitality roles and increase their chances of securing employment in this dynamic industry.
Units of competency addressed:
Interact with customers and team
Learn and develop the skills and knowledge required to be socially aware when serving customers and working with colleague. This includes the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
Units of competency addressed:
Non-alcoholic beverage services
Non-alcoholic beverage services is designed to equip you with the necessary skills to efficiently manage a café or restaurant style bar and deliver exceptional customer service. The subject covers all aspects of setup and organisation of the bar, taking drink orders, and employing upselling, cross-selling, and suggestive selling techniques to enhance revenue opportunities and will learn the art of creating a variety of non-alcoholic beverages. Additionally, the subject covers efficient closing procedures. Through practical exercises and real-world scenarios, you will gain the hands-on experience needed to excel in beverage services.
Units of competency addressed:
Serve food and beverage
This subject aims to provide you with the necessary skills and knowledge to deliver food and beverages in cafe service environments. You will learn the basic principles and service techniques needed to prepare for and deliver great customer service in a dining room.
Units of competency addressed:
Source and present information
Learn how to conduct basic research on current and emerging information for the hospitality industry and share or present this information to your work team to enhance the quality of work performance.
Units of competency addressed:
Industry skills
In this subject you will develop the skills and knowledge required to work effectively in a cafe or hospitality environment and provide service to customers during service periods. A service period incorporates preparation, service and end of service tasks.
Units of competency addressed:
Learning outcomes
This course aims to provide participants with a wide range of hospitality and customer service skills along with general employability skills, including;
- Quality customer service delivery
- Knolwedge of products and services
- Workplace communication and team work principles
- Work health and safety practices and procedures
- Safe food handling practices and procedures
- Research and information sharing
- Work task prioritisation and integrated hospitality service skills
National recognition
Upon successful completion of the training and assessment, you will receive the SIT20322 Certificate II in Hospitality qualification. This qualification holds national recognition and is valued by industry and educational institutions, both in Australia and globally.
Meet our team
What our clients are saying
“The outcome from the course was sensational… Conversion into employment from the course was in excess of 80%...”
Brad Jenkins, Group Manager
General Manager | The Fiddler
“This program opened doors for me, and I'm confident it can do the same for others.”
Tearni Dargin
Food and Beverage Attendant | Cafe at The Gallery, Solotel“If it wasn't for Allara Learning I wouldn't be where I am today.”
Tyeeka
Job Ready studentFrequently Asked Questions
This course has a standard fee of $3,000. Contact our client relations team to discuss available payment options.
You may be able to access government subsidises to support the costs of training. If accessing subsidies for training a co-contribution fee may apply.
Please select your state or territory from the options below to view the co-contribution fees for subsidised training:
This course is a classroom-based course. This means you will complete the development of knowledge and skills through workshops, simulated work activities, and on-the-job learning through work experience.
Through Allara Learning’s Student Portal you will be able to:
- Access your learning materials and assessments
- Undertake and complete assessments
- Contact your trainers and assessors
- Receive feedback on your assessment outcomes
The duration for the course is 6 months. To complete the course in this timeframe, you will need to attend each of the scheduled workshops and complete the on-the-job learning tasks. The time taken to complete your course will depend on your level of already attained skills and knowledge.
Education entry requirements
There are no formal entry requirements for this qualification.
Subsidised training requirements
Some states and territories have specified entry requirements for participants accessing subsidised training.
To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact Allara Learning on 1300 772 724.
English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.
Physical requirements
No physical requirements apply to this course.
Government subsidised training may be available for elgibile students in NSW.
Contact our client relations team to see if you qualify for government funded support.
If paying fee for service, you may complete payment of your course fees via a payment plan.
No. This course does require you to complete a period of work experience. This can be completed via regular paid work if you are emploed or via a work placement if unemployed.
Yes, this course is eligible for a traineeship pathway.
Contact our client relations team for more details.
To access learning and assessment materials, you will need to have access to a computer or tablet with internet access.
Your computer will need to have an appropriate suite of office software such as Microsoft office, G Suite or equivalent installed.
If you do not have access to a suitable computer or digital device, the training facilitator will provide you with print based assessment materials.
Yes, this course leads to a nationally recognised qualification.
Upon successful completion of this course, participants will receive a nationally recognised qualification, SIT20322 Certificate II in Hospitality.
Tactical Training Group Pty Ltd, RTO ID 91054 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs, 2015 and for the issuance of the AQF certification documentation.
Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:
- Academic and learning support
- Language, literacy and numeracy support
- External support and counselling services
- Peer networks
For more information please see the Participant Handbook.
We recommend that you read the Participant Handbook prior to enrolling with us.
This course aids in developing skills and knowledge you will need to operate as a café attendant, bar tender, waiter, or food service professional within a broad variety of food and beverage service establishments.
Completing this course can enhance your career growth potential.
Yes, skills and qualifications you already have may count towards your qualification.
Contact our client relations team to enquire and/or apply for RPL.