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SIT30622

Certificate III in Hospitality

(Accommodation services )

  • property
    Work-based delivery
  • time-clock
    12 months
  • round-dollar-3
    $3,000
  • paper-diploma
    Award issued by Tactical Training Group - National Registration Code: 91054

Overview

Raise the standards of guest comfort and service and dive into the world of premier accommodation management, guest relations, and seamless lodging operations.

The Certificate III in Hospitality (Accommodation Services) is your gateway to mastering the art of running high-quality lodging facilities, providing the foundations to excel in the unique ambiance of hotels, resorts, and serviced apartments.

Accommodation venues are more than just buildings; they're homes away from home and hubs of guest experience. This specialised program immerses you in the essential realm of front office, housekeeping, and reservations, where you'll learn to manage operational flow, anticipate guest needs, and provide patrons with truly memorable stays.

From check-in to check-out, you'll gain hands-on experience in managing the core functions that define an exceptional stay. Learn about room division management, explore the nuances of guest relationship management (GRM), and perfect the techniques that set world-class hospitality professionals apart. Discover the secrets to creating seamless, welcoming experiences that keep customers returning to your property.

Who is this course for?

This program is tailor-made for new employees of the hospitality industry who aspire to become a Guest Experience Specialist or Accommodation Services Expert.

It is an ideal course for those who recognise the immense potential for career advancement within the dynamic world of hotels, resorts, and lodging operations.

Course plan

Hospitality Fundamentals aims to equip you with the skills necessary to deliver exceptional customer service whilst ensuring a safe, efficient, and welcoming environment for all.

You will not only develop the ability to understand and address customer needs, handle complaints, and manage difficult situations with a positive approach while applying cultural sensitivity, you will also dive into and discover principles food safety, hygiene practices, hazard identification, risk management strategies, and workplace health and safety procedures to minimise the risk of foodborne illnesses or workplace accidents.

Units of competency addressed:

Housekeeping Services focuses on the performance outcomes, skills, and knowledge required to maintain impeccable standards of cleanliness, hygiene, and presentation across an accommodation venue.

It requires the ability to safely operate cleaning equipment, handle chemicals, and systematically clean both private guest rooms and high-traffic public areas. You will learn to manage time efficiently to prepare rooms for new arrivals, respond promptly to specific guest requests, and ensure the entire property—from the lobby to the suite—is maintained to a commercial standard.

Units of competency addressed:

Reception Services focuses on the performance outcomes, skills, and knowledge required to act as the primary point of contact for guests and the operational hub of the venue.

It requires the ability to professionally execute arrival and departure processes, process financial transactions, and accurately manage guest reservations. Beyond the technical operations, it demands the high-level interpersonal skills to provide quality service, build rapport, and effectively resolve guest inquiries or complaints to ensure a seamless experience throughout the guest cycle.

Units of competency addressed:

Coach others focusses on the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.

Units of competency addressed:

Learn how to conduct basic research on current and emerging information for the hospitality industry and share or present this information to your work team to enhance the quality of work performance.

Units of competency addressed:

Learn and develop the skills and knowledge required to work effectively in a hospitality environment and provide service to customers during both peak and non-peak service periods.

Units of competency addressed:

Learning outcomes

The SIT30622 Certificate III in Hospitality (Bar and Beverage) course aims to provide participants with a wide range of hospitality and customer service skills along with general employability skills, including:

  • Workplace health and safety work practices and procedures relevant to manual handling, chemical use, and guest security.
  • Managing the complete guest cycle (arrival to departure), handling complex enquiries, and resolving complaints effectively.
  • Effective teamwork principles, particularly the coordination between Front Office and Housekeeping departments.
  • Processing reservations, conducting check-in/check-out procedures, and managing financial transactions.
  • Hygienic practices for cleaning public areas, preparing guest rooms, and maintaining inventory.
  • Sourcing and sharing information regarding the local area and venue facilities to enhance the guest experience.
  • Task prioritisation and time management to ensure seamless room turnover and efficient front desk operations.

National recognition

Upon successful completion of the training and assessment, you will receive the SIT30622 Certificate III in Hospitality qualification. This qualification holds national recognition and is valued by industry and educational institutions, both in Australia and globally.

Meet our team

Comron Mubarakai
Comron Mubarakai
State Operations Manager - QLD

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Rosie O’Connor (Wilson)
Rosie O’Connor (Wilson)
Head of Training

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Gretta Anderson
Gretta Anderson
Training Facilitator - Hospitality

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Frequently Asked Questions

This course has a standard fee of $3,000. Contact our client relations team to discuss available payment options.

You may be able to access government subsidises to support the costs of training. If accessing subsidies for training a co-contribution fee may apply.

Please select your state or territory from the options below to view the co-contribution fees for subsidised training:

This course is a work-based course. This means you will complete the development of knowledge and skills through on-the-job learning and complete assessments within your workplace. 

An Allara Learning training facilitator will conduct workplace visits on an agreed schedule to conduct training and assessment. You will be required to complete a series of assessment tasks in between each workplace visit. The training facilitator will work closely with your workplace supervisor to support the application of skills and knowledge into workplace tasks.

Through Allara Learning’s Student Portal you will be able to:

  • Access your learning materials and assessments
  • Undertake and complete assessments
  • Contact your trainers and assessors
  • Receive feedback on your assessment outcomes

The duration for the course is 12 months. To complete the course in this timeframe, you will need to attend each of the scheduled workshops and complete the on-the-job learning tasks. 

The time taken to complete your course will depend on your level of already attained skills and knowledge.

Education entry requirements
There are no formal entry requirements for this qualification.

Subsidised training requirements
Some states and territories have specified entry requirements for participants accessing subsidised training.

To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact Allara Learning on 1300 772 724.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course.

Government subsidised training may available through traineeships and apprenticeships in:

  • ACT
  • NSW
  • QLD

Contact our client relations team to see if you qualify for government funded support.

You may complete payment of your course fees via a payment plan.

Yes, this is a work-based course and employment is essential for you to complete the required learning and assessment tasks.

Yes, this course is eligible for a traineeship pathway. 

Contact our client relations team for more details.

To access learning and assessment materials, you will need to have access to a computer or tablet with internet access.

Your computer will need to have an appropriate suite of office software such as Microsoft office, G Suite or equivalent installed.

If you do not have access to a suitable computer or digital device, the training facilitator will provide you with print based assessment materials.

Yes, this course leads to a nationally recognised qualification.

Upon successful completion of this course, participants will receive a nationally recognised qualification, SIT30622 Certificate III in Hospitality.

Tactical Training Group Pty Ltd, RTO ID 91054 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs 2025 and for the issuance of the AQF certification documentation.

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Participant Handbook.

We recommend that you read the Participant Handbook prior to enrolling with us.

This course is aids in developing skills and knowledge you will need to operate as a bar tender or cocktail mixologist within a broad variety of hotel, cocktail and small bars.

Completing this course can enhance your career growth potential. 

Yes, skills and qualifications you already have may count towards your qualification.

Contact our client relations team to enquire and/or apply for RPL.