SIT30622
Certificate III in Hospitality
(Accommodation services )
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Work-based delivery
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12 months
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$3,000
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Award issued by Tactical Training Group - National Registration Code: 91054
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Overview
Raise the standards of guest comfort and service and dive into the world of premier accommodation management, guest relations, and seamless lodging operations.
The Certificate III in Hospitality (Accommodation Services) is your gateway to mastering the art of running high-quality lodging facilities, providing the foundations to excel in the unique ambiance of hotels, resorts, and serviced apartments.
Accommodation venues are more than just buildings; they're homes away from home and hubs of guest experience. This specialised program immerses you in the essential realm of front office, housekeeping, and reservations, where you'll learn to manage operational flow, anticipate guest needs, and provide patrons with truly memorable stays.
From check-in to check-out, you'll gain hands-on experience in managing the core functions that define an exceptional stay. Learn about room division management, explore the nuances of guest relationship management (GRM), and perfect the techniques that set world-class hospitality professionals apart. Discover the secrets to creating seamless, welcoming experiences that keep customers returning to your property.
Subsidised training
This course is subsidised in the states of ACT, NSW, and QLD.
To identify the specific entry requirements for your state or territory and determine if subsidised training is available to you, please contact Allara Learning on 1300 772 724.
Who is this course for?
This program is tailor-made for new employees of the hospitality industry who aspire to become a Guest Experience Specialist or Accommodation Services Expert.
It is an ideal course for those who recognise the immense potential for career advancement within the dynamic world of hotels, resorts, and lodging operations.
Course plan
Hospitality Fundamentals
Hospitality Fundamentals aims to equip you with the skills necessary to deliver exceptional customer service whilst ensuring a safe, efficient, and welcoming environment for all.
You will not only develop the ability to understand and address customer needs, handle complaints, and manage difficult situations with a positive approach while applying cultural sensitivity, you will also dive into and discover principles food safety, hygiene practices, hazard identification, risk management strategies, and workplace health and safety procedures to minimise the risk of foodborne illnesses or workplace accidents.
Units of competency addressed:
Housekeeping Services
Housekeeping Services focuses on the performance outcomes, skills, and knowledge required to maintain impeccable standards of cleanliness, hygiene, and presentation across an accommodation venue.
It requires the ability to safely operate cleaning equipment, handle chemicals, and systematically clean both private guest rooms and high-traffic public areas. You will learn to manage time efficiently to prepare rooms for new arrivals, respond promptly to specific guest requests, and ensure the entire property—from the lobby to the suite—is maintained to a commercial standard.
Units of competency addressed:
Reception Services
Reception Services focuses on the performance outcomes, skills, and knowledge required to act as the primary point of contact for guests and the operational hub of the venue.
It requires the ability to professionally execute arrival and departure processes, process financial transactions, and accurately manage guest reservations. Beyond the technical operations, it demands the high-level interpersonal skills to provide quality service, build rapport, and effectively resolve guest inquiries or complaints to ensure a seamless experience throughout the guest cycle.
Units of competency addressed:
Coach others
Coach others focusses on the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.
Units of competency addressed:
Source and present information
Learn how to conduct basic research on current and emerging information for the hospitality industry and share or present this information to your work team to enhance the quality of work performance.
Units of competency addressed:
Hospitality industry skills
Learn and develop the skills and knowledge required to work effectively in a hospitality environment and provide service to customers during both peak and non-peak service periods.
Units of competency addressed:
Learning outcomes
The SIT30622 Certificate III in Hospitality (Bar and Beverage) course aims to provide participants with a wide range of hospitality and customer service skills along with general employability skills, including:
- Workplace health and safety work practices and procedures relevant to manual handling, chemical use, and guest security.
- Managing the complete guest cycle (arrival to departure), handling complex enquiries, and resolving complaints effectively.
- Effective teamwork principles, particularly the coordination between Front Office and Housekeeping departments.
- Processing reservations, conducting check-in/check-out procedures, and managing financial transactions.
- Hygienic practices for cleaning public areas, preparing guest rooms, and maintaining inventory.
- Sourcing and sharing information regarding the local area and venue facilities to enhance the guest experience.
- Task prioritisation and time management to ensure seamless room turnover and efficient front desk operations.
National recognition
Upon successful completion of the training and assessment, you will receive the SIT30622 Certificate III in Hospitality qualification. This qualification holds national recognition and is valued by industry and educational institutions, both in Australia and globally.
Meet our team
Frequently Asked Questions
This course has a standard fee of $3,000. Contact our client relations team to discuss available payment options.
You may be able to access government subsidises to support the costs of training. If accessing subsidies for training a co-contribution fee may apply.
Please select your state or territory from the options below to view the co-contribution fees for subsidised training:
This course is a work-based course. This means you will complete the development of knowledge and skills through on-the-job learning and complete assessments within your workplace.
An Allara Learning training facilitator will conduct workplace visits on an agreed schedule to conduct training and assessment. You will be required to complete a series of assessment tasks in between each workplace visit. The training facilitator will work closely with your workplace supervisor to support the application of skills and knowledge into workplace tasks.
Through Allara Learning’s Student Portal you will be able to:
- Access your learning materials and assessments
- Undertake and complete assessments
- Contact your trainers and assessors
- Receive feedback on your assessment outcomes
The duration for the course is 12 months. To complete the course in this timeframe, you will need to attend each of the scheduled workshops and complete the on-the-job learning tasks.
The time taken to complete your course will depend on your level of already attained skills and knowledge.
Education entry requirements
The candidate entering the course must be an existing worker, and have:
- a minimum of 2-3 years’ work experience in a frontline services role.
- the support of your supervisor or employer.
- completion of SIT30622 Certificate III in Hospitality (or equivalent).
Subsidised training
Some states and territories have specified entry requirements for participants accessing subsidised training.
To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact our client relations team.
English language requirements
To enrol in this course, you must have a level of proficiency in English language, literacy and numeracy, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments. You will be required to complete a Language, Literacy and Numeracy (LLN) assessment at the time of application to assess your English language level.
Physical requirements
Students will participate in practical kitchen activities that reflect the demands of a commercial kitchen. To ensure a safe and effective learning environment students require the ability to:
- Stand for extended periods: Hospitality service environments involve standing for much of a shift.
- Lift and carry moderate weights: This may include items typically found in dining room, bar, or accommodation service environments (e.g., up to 10-15 kg with appropriate manual handling techniques).
- Perform repetitive tasks: Many tasks involve repetitive hand and arm movements (e.g., typing, cleaning, food and beverage service).
- Work in varied temperatures: Some hospitality environments can involve working in both hot (e.g., near ovens, stovetops) and cold (e.g., cool rooms, freezers) environments.
- Communicate effectively: Both verbally and non-verbally, to ensure clear instructions and safe teamwork in a busy environment.
- Maintain personal hygiene standards: Adhering to strict food safety and hygiene regulations, including appropriate grooming and wearing of required Personal Protective Equipment (PPE) such as non-slip footwear.
Commitment to Inclusion
We are committed to providing a supportive and inclusive learning environment. If you have a disability, medical condition, or require any adjustments to meet these inherent requirements, we encourage you to discuss this with our student support services prior to or during enrolment. We will work with you to explore reasonable adjustments and support options to facilitate your participation and successful completion of the training.
Government subsidised training
Government subsidised training can potentially reduce the amount of course fees payable for your enrolment and may be available in the ACT, NSW and QLD. Eligibility criteria apply.
Payment plans
You may request to make payment of course fees applicable to your enrolment (whether government subsidised or fee-for-service) via a payment plan.
Contact our client relations team to see if you qualify for government funded training or to arrange a payment plan.
Yes, this is a work-based course and employment is essential for you to complete the required learning and assessment tasks.
Workplace-oriented projects and direct observation of skills application are fundamental assessment approaches for this course. As such, having access to a workplace environment, either through paid employment or work-experience will benefit your personal development.
If you do not have access to a real workplace environment, the course may be completed using our simulated workplace.
Discuss which approach best suits your personal situation with your trainer and assessor.
Yes, the SIT30622 Certificate III in Hospitality is an approved qualification for a Traineeship pathway. This means you may be able to complete your training while gaining valuable on-the-job experience and potentially access government funding or incentives.
To discuss eligibility, enrolment processes, and how an apprenticeship works with this qualification, please contact our dedicated student support team. They can provide comprehensive guidance tailored to your situation.
To successfully engage with your course materials and assessments, you'll need reliable access to:\
- A computer or tablet with a stable internet connection.
- Office software such as Microsoft Office, G Suite, or an equivalent suite, for creating and managing documents.
- A printer and scanner for some assessment tasks and projects.
If you do not have access to a suitable computer or digital device, the training facilitator will provide you with print-based assessment materials and instructions for completion and submission of the required assessment tasks.
At Allara Learning, we're committed to supporting you every step of the way. While undertaking training with us, you'll have access to a range of comprehensive support services designed to help you succeed and thrive.
Our support includes:
- Academic and Learning Support: Get assistance with course content, assessment strategies, and effective study techniques to master your learning.
- Language, Literacy, and Numeracy (LLN) Support: We provide tailored help to ensure you have the foundational skills needed to confidently engage with your training.
- Wellbeing and External Support Services: Your mental health and overall wellbeing are important. We offer support to help you navigate challenges, and we can connect you with external professional services and counselling resources if needed.
- Peer Networks: Connect with fellow students to share experiences, collaborate on learning, and build a supportive community.
For full details on all available support services and how they align with our commitment to access, equity, and your successful enrolment, we recommend reviewing our Participant Handbook and our Access, Equity and Enrolment Policy. You can find these, along with our Training and Assessment Policy and Procedure, on our website.
Yes, this course leads to a nationally recognised qualification.
Upon successful completion of this course, participants will receive a nationally recognised qualification, SIT30622 Certificate III in Hospitality.
Tactical Training Group Pty Ltd, RTO ID 91054 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs 2025 and for the issuance of the AQF certification documentation.
This course aids in developing skills and knowledge you will need to operate in a variety of accommodation service roles, such as housekeeper, concierge, or front desk attendant.
Completing this course can enhance your career growth potential.
Yes, skills and qualifications you already have may count towards your qualification.
Contact our client relations team to enquire and/or apply for RPL.