SIR30216
Certificate III in Retail
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Work-based delivery
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12 months
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$3,000
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Award issued by Tactical Training Group - RTO Code: 91054
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Overview
The SIR30216 Certificate III in Retail entry-level qualification is designed to give you the core foundation skills and practical knowledge you need to succeed in the retail industry.
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
Who is this course for?
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Course plan
Workplace risk and safety
Learn and develop the skills and knowledge required to follow organisational policies and procedures for safe work practice, identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.
Units of competency addressed:
Customer service fundamentals
Learn and develop the skills and knowledge required to deliver and monitor customer service including; identify customer specific needs, providing advice on products and services, build customer relationships and foster customer loyalty, facilitate sales procedures, identify improvements in the provision of customer service, handle formal and informal negative feedback and respond to customer difficulties and complaints.
Units of competency addressed:
Sales and product knowledge
Learn and develop the skills and knowledge required to develop product and service knowledge, identify customer specific needs, provide advice on products and services, match products and services to their needs, and facilitate a sale.
Units of competency addressed:
Inventory
Learn and develop the skills and knowledge required to receive and store retail stock including; the ability to check stock quality and quantity against order requirements; store or present stock correctly; maintain cleanliness of stock-handling areas; process stock orders, maintain stock levels, minimise stock losses, manage stocktakes and maintain all documents that relate to the administration of any type of stock.
Units of competency addressed:
Communication, teamwork and personal work
Learn and develop the skills and knowledge required to work effectively in the retail environment including; communicating and working cooperatively with colleagues and customers from diverse backgrounds; identify tasks for completion; complete tasks according to workplace requirements; respond to changes in personal work requirements; and contribute to the achievement of team goals.
Units of competency addressed:
Learning outcomes
The SIR30216 Certificate III in Retail course aims to provide participants with a wide range of retail service industry and quality customer service skills along with general employability skills such as;
- communication and teamwork
- planning and organising
- problem solving and self management
- product knowledge
- sales and service techniques
- complaints management
- safety and security in the workplace
National recognition
Upon successful completion of the training and assessment, you will receive the SIR30216 Certificate III in Retail qualification. This qualification holds national recognition and is valued by industry and educational institutions, both in Australia and globally.
Meet our team
Frequently Asked Questions
This course has a standard fee of $3,000. Contact our client relations team to discuss available payment options.
You may be able to access government subsidises to support the costs of training. If accessing subsidies for training a co-contribution fee may apply.
Please select your state or territory from the options below to view the co-contribution fees for subsidised training:
This course is a work-based course. This means you will complete the development of knowledge and skills through on-the-job learning and complete assessments within your workplace.
An Allara Learning training facilitator will conduct workplace visits on an agreed schedule to conduct training and assessment. You will be required to complete a series of assessment tasks in between each workplace visit. The training facilitator will work closely with your workplace supervisor to support the application of skills and knowledge into workplace tasks.
Through Allara Learning’s Student Portal you will be able to:
- Access your learning materials and assessments
- Undertake and complete assessments
- Contact your trainers and assessors
- Receive feedback on your assessment outcomes
This course is delivered online. It is typically completed within 12 months; however, it can be completed in a shorter timeframe.
The course must be completed within the maximum enrolment period of 24 months.
Education entry requirements
There are no formal entry requirements for this qualification.
Subsidised training requirements
Some states and territories have specified entry requirements for participants accessing subsidised training.
To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact Allara Learning on 1300 772 724.
English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.
Physical requirements
No physical requirements apply to this course.
Government subsidised training may available through traineeships and apprenticeships in:
- ACT
- NSW
- QLD
Contact our client relations team to see if you qualify for government funded support.
You may complete payment of your course fees via a payment plan.
Workplace-oriented projects are a fundamental assessment approach for this course. As such, having access to a workplace environment, either through paid employment or work-experience will benefit your personal development.
If you do not have access to a real workplace environment, the course may be completed using our simulated workplace.
Discuss which approach best suits your personal situation with your trainer and assessor.
Yes, this course is eligible for a traineeship pathway.
Contact our client relations team for more details.
To access learning and assessment materials and attend webinars, you will need to have access to a computer or tablet with internet access.
Your computer will need to have an appropriate suite of office software such as Microsoft office, G Suite or equivalent installed.
Some assessment tasks and projects may require access to a printer and scanner.
Yes, this course leads to a nationally recognised qualification.
Upon successful completion of this course, participants will receive a nationally recognised qualification, SIR30216 Certificate III in Retail.
Tactical Training Group Pty Ltd, RTO ID 91054 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs, 2015 and for the issuance of the AQF certification documentation.
Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:
- Academic and learning support
- Language, literacy and numeracy support
- External support and counselling services
- Peer networks
For more information please see the Participant Handbook.
We recommend that you read the Participant Handbook prior to enrolling with us.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
Completing this course can enhance your career growth potential.
Yes, skills and qualifications you already have may count towards your qualification.
Contact our client relations team to enquire and/or apply for RPL.