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Certificate IV in Business

(Hospitality leadership)

  • apartment
    Work-based delivery
  • time-alarm
    6 months minimum
  • round-dollar
  • award-49
    Award issued by Tactical Training Group - RTO Code: 91054


The accommodation and food services industry, aka the Hospitality Industry is a large volume employer with approximately 7% of the Australian workforce holding their main job in the industry. Whilst being one of Australia’s largest workforces, the industry is still suffering from a skills shortage crisis and with the global COVID-19 pandemic, this shortage has only been further impacted.

Our core team, like you, are hospitality professionals and having delivered training and assessment services to the hospitality industry for over a decade, Allara Learning understands all too well the challenges now faced by the business that operate within this extensive industry and have developed a comprehensive Hospitality Leadership program for aspiring leaders.

Key to the success of any workforce development is frontline leaders and middle management. These are the people responsible for running the operations of a department and leading a team of frontline personnel.

Our BSB40120 Certificate IV in Business (Hospitality Leadership) program will equip the leaders of the future with the necessary skills to not only drive operational performance but enhance the skills and knowledge of frontline teams resulting in a heightened workplace culture.

Who is this course for?

If you need your team to have the requisite skills to inspire and guide others, whether in a team setting or within an organisation, this program is made for you and your business. This course will help your leaders of the future to build strong teams, and drive the operational performance of a team, department or an entire hospitality business or enterprise.

It’s ideal for organisations seeking to upskill their current workforce to build capability at the supervisor, team leader or middle management level in a variety of hospitality business contexts.

This nationally recognised qualification will build on existing knowledge and will further enhance attained skills to provide the foundations for nurturing a high performing team, leading customer service strategies, controlling operational expenses, undertaking change management, and being the leader that your frontline teams need their leaders to be.

Take the next step in developing your emerging leader workforce through a unique blend of E-Learning, workshop and on-the-job training in the BSB40120 Certificate IV in Business (Hospitality Leadership) program.

Course plan

‘Lead Yourself’ provides a comprehensive overview of how interpersonal strengths and self-leadership drives performance.

Gain insights into your own leadership strengths and those of others, exploring the concept of emotional intelligence to build understanding and improve your emotional reactions for greater success.

Discover how create effective schedules that prioritise your well-being and work tasks allowing you to become a better leader.

Units of competency addressed:

‘Lead communications and team’ will quip you with skills and effective techniques to enhance your leadership communications and create meaningful connections with your team. Learn how to identify your audiences needs and adapt your communication methods and mediums accordingly.

Further, this subject aims to empower you to demonstrate effective leadership in the workplace and will elevate your leadership abilities to guide your team to success. Dive into leadership theories and styles, gain insights into how to adapt your approach to various situations and nurture a positive organisational culture.

Discover strategies that will drive performance and aid your team in achieving set objectives and exceed their KPIs.

Units of competency addressed:

​‘Lead business finances’ provides a comprehensive look into the inner workings of the financial aspects of a business.

Learn how to track and report on business revenue and effectively control the operational running costs of a business including labour, cost of goods sold, and general overhead expenses.

Units of competency addressed:

In ‘Lead customer service strategies’ you will take control of and lead your team to deliver on the customer service plans and strategies of your organisation.

You will learn to apply critical thinking and decision making principles to identify, diagnose, and resolve common customer service issues.

Units of competency addressed:

‘Build and maintain business relationships’ will equip you with the skills necessary to establish and nurture working relationships with stakeholders from a broad spectrum of networks.

Encounter and apply the negotiation skills you need to effectively promote and grow business opportunities through established networks.

Units of competency addressed:

‘Lead workplace safety’ focusses on developing your awareness of all things safety in an operational business environment.

This subject aims to hone your skills in effectively managing all aspects of work, health, and safety enabling you to become an advocate for safety in your workplace and develop a culture of safety.

Units of competency addressed:

Effective business leaders know how to effectively communicate their team or business units performance and results.

‘Business reports and presentations’ will hone your public speaking skills and provide you with the confidence to document and present business outcomes to a broad range of stakeholders.

Units of competency addressed:

Learning outcomes

In this course students will learn to:

  • Recognise how emotional intelligence and interpersonal skills influence leadership styles.
  • Develop the skills and knowledge required to plan and prioritise their own work tasks – this includes how to monitor and obtain feedback on personal work performance.
  • Identify how to facilitate and apply communication strategies in the workplace within any industry- including understanding the context, choosing methods of communication to suit the audience, and following up.
  • Understand how to motivate, mentor, coach and develop a team closing the gap between management of the organisation and team members.
  • Effectively control costs associated with operating a hospitality business
  • Apply and implement customer service strategies by analysing customer sentiments and adapting polices and procedures to enhance the customers experience
  • Develop solutions to workplace problems through application of critical thinking
  • Build and nurture a network of quality business relationships to drive business growth
  • Create a culture of workplace safety among work teams
  • Present with confidence and report on the business operational performance and outcomes

National recognition

Upon successful completion of the training and assessment, you will receive the BSB40120 Certificate IV in Business qualification. This qualification holds national recognition and is valued by industry and educational institutions, both in Australia and globally.

Meet our team

James Richards
James Richards
National General Manager


Rosie Wilson
Rosie Wilson
Head of Training


Brenton Miller
Brenton Miller
Training Facilitator - Leadership and Hospitality

What our clients are saying

“These leadership courses are absolutely invaluable. The training that Allara Learning has provided has been absolutely fantastic.”
John Jansen
Group Functions Manager | DOOLEYS
W. Short Hospitality logo
“Almost every employee we have trained through this course has in some way progressed further within their hospitality career in our group”
Shaun Chapman
Group People & Culture Manager | W. Short Hospitality
Solotel logo
“The Allara team focus on customising their offerings to our business and HR landscape and are also just really great people to work and partner with.”
Sarah-Ellen Maxwell
Group Human Resources Manager | Solotel

Frequently Asked Questions

This course has a standard fee of $4,000. Contact our client relations team to discuss available payment options.

You may be able to access government subsidises to support the costs of training. If accessing subsidies for training a co-contribution fee may apply.

Please select your state or territory from the options below to view the co-contribution fees for subsidised training:

This course is a work-based course. This means you will complete the development of knowledge and skills through on-the-job learning and complete assessments within your workplace. 

An Allara Learning training facilitator will conduct workplace visits on an agreed schedule to conduct training and assessment. You will be required to complete a series of assessment tasks in between each workplace visit. The training facilitator will work closely with your workplace supervisor to support the application of skills and knowledge into workplace tasks.

Through Allara Learning’s Student Portal you will be able to:

  • Access your learning materials and assessments
  • Undertake and complete assessments
  • Contact your trainers and assessors
  • Receive feedback on your assessment outcomes

This course is typically completed within 12 months; however, it can be completed in a shorter timeframe. 

The course must be completed within the maximum enrolment period of 24 months.

Education entry requirements
There are no formal entry requirements for this qualification.

Subsidised training requirements
Some states and territories have specified entry requirements for participants accessing subsidised training.

To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact Allara Learning on 1300 772 724.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course. 

Government subsidised training may available through traineeships and apprenticeships in:

  • ACT
  • NSW

Contact our client relations team to see if you qualify for government funded support.

You may complete payment of your course fees via a payment plan.

Workplace-oriented projects are a fundamental assessment approach for this course. As such, having access to a workplace environment, either through paid employment or work-experience will benefit your personal development. 

If you do not have access to a real workplace environment, the course may be completed using our simulated workplace. 

Discuss which approach best suits your personal situation with your trainer and assessor.

To access learning and assessment materials and attend webinars, you will need to have access to a computer or tablet with internet access.

Your computer will need to have an appropriate suite of office software such as Microsoft office, G Suite or equivalent installed.

Some assessment tasks and projects may require access to a printer and scanner.

Yes, this course leads to a nationally recognised qualification.

Upon successful completion of this course, participants will receive a nationally recognised qualification, BSB40120 Certificate IV in Business.

Tactical Training Group Pty Ltd, RTO ID 91054 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs, 2015 and for the issuance of the AQF certification documentation.

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Participant Handbook.

We recommend that you read the Participant Handbook prior to enrolling with us.

This course is targeted for leaders within hospitality enterprises and provides an opportunity for participants to advance their careers in a wide variety of management roles within the industry including bar manager, restaurant manager, sous or head chef, functions and event coordinator, duty manager and more. 

Completing this course can enhance your career growth potential. Approximately 70% of students that successfully complete this course have received a promotion within the first 12 months post completion.

Yes, skills and qualifications you already have may count towards your qualification.

Contact our client relations team to enquire and/or apply for RPL.