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SIT50422

Diploma of Hospitality Management

(Advanced entry)

  • globe-3
    Online delivery
  • time-clock
    12 months
  • round-dollar-3
    $5,000*
  • paper-diploma
    Award issued by Tactical Training Group - National Registration Code: 91054

Overview

Elevate your hospitality career to new heights with the SIT50422 Diploma of Hospitality Management.

The hospitality industry is a dynamic and ever-evolving field, and leadership skills are in high demand. The Diploma of Hospitality Management empowers you to embrace a management and leadership role within this exciting industry. Whether you're currently employed in hospitality or aspire to lead a team in the future, this course will provide you with the tools and expertise to excel in a supervisory capacity.

With this qualification, you'll have the edge needed to progress in your hospitality career. From restaurant and hotel management to event coordination and catering, your leadership skills will be sought after in a wide variety of job roles. This program not only enhances your knowledge of hospitality operations but also equips you with the ability to inspire and guide your colleagues towards excellence.

Throughout this program, you'll delve deep into advanced hospitality topics, including team leadership, customer service excellence, financial management, and risk assessment. You'll gain practical experience in supervisory roles, honing your decision-making and problem-solving abilities. Our focus on leadership development ensures that you not only meet industry standards but also become a driving force within your team and organisation.

 

Subsidised training 

This course is subsidised in the states of ACT, NSW and QLD.

To identify the specific entry requirements for your state or territory and determine if subsidised training is available to you, please contact Allara Learning on 1300 772 724.

Who is this course for?

This program is designed for industry professionals who have at least 2 to 3 years of full-time equivalent experience in hospitality service environments, working in a team leader or supervisory capacity. You will be looking to enhance your already attained skills and knowledge and ready to take the next step in your leadership and management journey. 

 

Advanced entry requirements

The candidate entering the course must be an existing worker, and have:

  • minimum of 2-3 years’ work experience in a team leader and/or supervisory role within in a commercial kitchen environment,
  • the support of your supervisor or employer, and
  • completion of SIT40422 Certificate IV in Hospitality (or equivalent)

Course plan

Learn and develop the skills and knowledge required to develop, monitor and adjust customer service practices. Improve your ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service.

Units of competency addressed:

Learn and develop the skills and knowledge required to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures. It requires the ability to identify recruitment needs, develop selection criteria, process and evaluate applications, select people according to their attitude, aptitude and fit to the position and coordinate induction programs.

Units of competency addressed:

Learn and develop the skills and knowledge required monitor staff performance within the framework of established performance management systems. It requires the ability to monitor the day-to-day effectiveness of staff and conduct structured performance appraisals and formal counselling sessions.

Units of competency addressed:

Learn and develop the skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance.

Units of competency addressed:

Learn and develop the skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements.

Units of competency addressed:

Learn and develop the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. Learn to oversee and monitor the quality of day-to-day work, including the ability to communicate effectively with team members, plan and organise rostering to support operational functions, and solve problems.

Units of competency addressed:

Learning outcomes

Along with general employability skills, this course aims to provide participants with a wide range of hospitality supervisory and leadership skills, including;

  • Food safety supervision
  • Stock control management
  • Customer service
  • Hospitality industry skills
  • People management
  • Coaching skills
  • Rostering staff
  • Managing and monitoring WHS
  • Managing budgets
  • Sustainable work practices
  • Work operations and operational plans

National recognition

Upon successful completion of the training and assessment, you will receive the SIT50422 Diploma of Hospitality Management qualification. This qualification holds national recognition and is valued by industry and educational institutions, both in Australia and globally.

Meet our team

Rosie O’Connor (Wilson)
Rosie O’Connor (Wilson)
Head of Training

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Comron Mubarakai
Comron Mubarakai
State Operations Manager - QLD

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Brenton Miller
Brenton Miller
Training Facilitator - Leadership and Hospitality

Frequently Asked Questions

This course has a standard fee of $5,000*. Contact our client relations team to discuss available payment options.

You may be able to access government subsidises to support the costs of training. If accessing subsidies for training a co-contribution fee may apply.

Please select your state or territory from the options below to view the co-contribution fees for subsidised training:

The course is a 100% online course. This means you will complete the development of knowledge and skills through E-Learning. 

You will be required to participate in a series of interactive group Webinars and complete a range of E-Learning modules and assessment tasks including:

  • Micro interactive learning modules
  • Case studies
  • Simulated group activities
  • Workplace-oriented projects

The course includes the integration of realistic work activities and projects. As such, you will need to have access to a real or simulated workplace to complete workplace-oriented projects. 

The course has a total of 10 individual webinars of approximately 90 minutes in length. Webinars are offered on a fortnightly basis to provide you with ready access to learning at a time convenient to you.

Through Allara Learning’s Student Portal you will be able to:

  • Participate in live webinars
  • Access your learning materials and assessments
  • Undertake and complete assessments
  • Contact your trainers and assessors
  • Network with your peers through online student forums
  • Receive feedback on your assessment outcomes
  • Access a wide range of support materials and resources 

The duration for the course is 12 months. To complete the course in this timeframe, you must have advanced standing (credit transfer) via the completion of a lower level qualification and will need to attend each of the scheduled workshops and complete the on-the-job learning tasks. The time taken to complete your course will depend on your level of already attained skills and knowledge.

Education entry requirements

The candidate entering the course must be an existing worker, and have:

  • a minimum of 2-3 years’ work experience in a team leader and/or supervisory role
  • the support of your supervisor or employer
  • completion of SIT40422 Certificate IV in Hospitality (or equivalent)
Subsidised training

Some states and territories have specified entry requirements for participants accessing subsidised training.

To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact our client relations team.

English language requirements

To enrol in this course, you must have a level of proficiency in English language, literacy and numeracy, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments. You will be required to complete a Language, Literacy and Numeracy (LLN) assessment at the time of application to assess your English language level.

Physical requirements

Students will participate in practical kitchen activities that reflect the demands of a commercial kitchen. To ensure a safe and effective learning environment students require the ability to:

  • Stand for extended periods: Hospitality service environments involve standing for much of a shift.
  • Lift and carry moderate weights: This may include items typically found in dining room, bar, or accommodation service environments (e.g., up to 10-15 kg with appropriate manual handling techniques).
  • Perform repetitive tasks: Many tasks involve repetitive hand and arm movements (e.g., typing, cleaning, food and beverage service).
  • Work in varied temperatures: Some hospitality environments can involve working in both hot (e.g., near ovens, stovetops) and cold (e.g., cool rooms, freezers) environments.
  • Communicate effectively: Both verbally and non-verbally, to ensure clear instructions and safe teamwork in a busy environment.
  • Maintain personal hygiene standards: Adhering to strict food safety and hygiene regulations, including appropriate grooming and wearing of required Personal Protective Equipment (PPE) such as non-slip footwear.
Commitment to Inclusion

We are committed to providing a supportive and inclusive learning environment. If you have a disability, medical condition, or require any adjustments to meet these inherent requirements, we encourage you to discuss this with our student support services prior to or during enrolment. We will work with you to explore reasonable adjustments and support options to facilitate your participation and successful completion of the training.

Government subsidised training

Government subsidised training can potentially reduce the amount of course fees payable for your enrolment and may be available in the ACT, NSW and QLD. Eligibility criteria apply.

Payment plans

You may request to make payment of course fees applicable to your enrolment (whether government subsidised or fee-for-service) via a payment plan.

Contact our client relations team to see if you qualify for government funded training or to arrange a payment plan.

Yes, this is a work-based course and employment is essential for you to complete the required learning and assessment tasks.

Workplace-oriented projects are a fundamental assessment approach for this course. As such, having access to a workplace environment, either through paid employment or work-experience will benefit your personal development. 

If you do not have access to a real workplace environment, the course may be completed using our simulated workplace. 

Discuss which approach best suits your personal situation with your trainer and assessor.

Yes, the SIT50422 Diploma of Hospitality Management is an approved qualification for a Traineeship pathway. This means you may be able to complete your training while gaining valuable on-the-job experience and potentially access government funding or incentives.

To discuss eligibility, enrolment processes, and how an apprenticeship works with this qualification, please contact our dedicated student support team. They can provide comprehensive guidance tailored to your situation.

Learning resources

To successfully engage with your course materials and assessments, you'll need reliable access to:

  • A computer or tablet with a stable internet connection.
  • Office software such as Microsoft Office, G Suite, or an equivalent suite, for creating and managing documents.
  • A printer and scanner for some assessment tasks and projects.
Hospitality Service Environment

This qualification requires practical application within a suitable commercial setting. Depending on the final selection of elective units of competency, your workplace must:

  • Be a fully equipped hospitality service environment such restaurant, bar, hotel or other relevant environment.
  • Be equipped with a wide range of commercial equipment (both small and large).
  • Have access to a broad range of workplace policies, procedures, forms and other documents.

Please contact our student support team for assessment and guidance on the workplace environment needed for the qualification and selection of units of competency. 

At Allara Learning, we're committed to supporting you every step of the way. While undertaking training with us, you'll have access to a range of comprehensive support services designed to help you succeed and thrive.

Our support includes:

  • Academic and Learning Support: Get assistance with course content, assessment strategies, and effective study techniques to master your learning.
  • Language, Literacy, and Numeracy (LLN) Support: We provide tailored help to ensure you have the foundational skills needed to confidently engage with your training.
  • Wellbeing and External Support Services: Your mental health and overall wellbeing are important. We offer support to help you navigate challenges, and we can connect you with external professional services and counselling resources if needed.
  • Peer Networks: Connect with fellow students to share experiences, collaborate on learning, and build a supportive community.

For full details on all available support services and how they align with our commitment to access, equity, and your successful enrolment, we recommend reviewing our Participant Handbook and our Access, Equity and Enrolment Policy. You can find these, along with our Training and Assessment Policy and Procedure, on our website.

Yes, this course leads to a nationally recognised qualification.

Upon successful completion of this course, participants will receive a nationally recognised qualification, SIT50422 Diploma of Hospitality Management.

Tactical Training Group Pty Ltd, RTO ID 91054 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs 2025 and for the issuance of the AQF certification documentation.

This course aids in developing skills and knowledge to become a quality workplace leader within a hospitality serivces environment paving the way for the opportunity to work as a Restaurant Manager, Hotel manager, Sous, Head, or Executive chef or other higher level management role.

Completing this course can enhance your career growth potential. 

Yes, skills and qualifications you already have may count towards your qualification.

Contact our client relations team to enquire and/or apply for RPL.