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Certificate III in Hospitality

(Dream, Believe, Achieve)

  • presentation
    Classroom delivery
  • award-49
    Award issued by Tactical Training Group - RTO Code: 91054


Delivered in partnership with the North Queensland Cowboys, the Dream, Believe, Achieve (DBA) program provides disadvantaged youth and long term unemployed people in the North Queensland region with an opportunity to gain both skills for work and skills for life through a combination of training, education, work experiences and mentorship.

Dream, believe and achieve your way to a new career with a dedicated mentor to guide and support you through your training and transition to paid employment.

To register your interest in participating in Dream, Believe, Achieve, contact our friendly client relations Team.


Subsidised training 

This course is subsidised by the QLD government through the Skilling Queenslanders for work initiative.

To identify the specific entry requirements and determine if subsidised training is available to you, please contact Allara Learning on 1300 772 724.

Who is this course for?

This program is designed for individuals from all walks of life, including unemployed and disadvantaged North Queenslanders.

By enrolling in this program, you open the door to a world of exciting career prospects. Whether you aspire to become a skilled barista crafting the perfect coffee, a front-of-house professional orchestrating seamless dining experiences, a bar attendant pouring beers and serving up the latest contemporary cocktail or even a hospitality manager overseeing a thriving establishment, this qualification will pave your way. 

The hospitality industry knows no boundaries, and with this certificate, you'll be equipped to explore roles in hotels, restaurants, cafes, bars, resorts, event management, and beyond.

Course plan

Hospitality Fundamentals aims to equip you with the skills necessary to deliver exceptional customer service whilst ensuring a safe, efficient, and welcoming environment for all. You will not only develop the ability to understand and address customer needs, handle complaints, and manage difficult situations with a positive approach while applying cultural sensitivity, you will also dive into and discover principles food safety, hygiene practices, hazard identification, risk management strategies, and workplace health and safety procedures to minimise the risk of foodborne illnesses or workplace accidents.

Units of competency addressed:

Responsible services covers the skills and knowledge required to responsibly sell, serve or supply alcohol and provide the service of gambling within a hospitality establishment.

Responsible service of alcohol practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. This covers the major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Units of competency addressed:

Non-alcoholic beverage services is designed to equip you with the necessary skills to efficiently manage a café or restaurant style bar and deliver exceptional customer service. The subject covers all aspects of setup and organisation of the bar, taking drink orders, and employing upselling, cross-selling, and suggestive selling techniques to enhance revenue opportunities and will learn the art of creating a variety of non-alcoholic beverages. Additionally, the subject covers efficient closing procedures. Through practical exercises and real-world scenarios, you will gain the hands-on experience needed to excel in beverage services.

Units of competency addressed:

Coach others focusses on the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.

Units of competency addressed:

Learn how to conduct basic research on current and emerging information for the hospitality industry and share or present this information to your work team to enhance the quality of work performance.

Units of competency addressed:

In this subject you will develop the skills and knowledge required to work effectively in a hospitality environment and provide service to customers during service periods. Build your capability to integrate a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers. A service period incorporates preparation, service and end of service tasks.

Units of competency addressed:

Learning outcomes

This course aims to provide participants with a wide range of hospitality and customer service skills along with general employability skills, including;

  • Quality customer service delivery, product knowledge and complaint handling procedures
  • Workplace communication and team work principles
  • Work health and safety practices and procedures
  • Safe food handling practices and procedures
  • Responsible services of alcohol and gambling
  • Research and information sharing
  • Work task prioritisation and integrated hospitality service skills

National recognition

Upon successful completion of the training and assessment, you will receive the SIT30622 Certificate III in Hospitality qualification. This qualification holds national recognition and is valued by industry and educational institutions, both in Australia and globally.

Meet our team

Comron Mubarakai
Comron Mubarakai
State Operations Manager - QLD


Andrew Scammell
Andrew Scammell
Training Facilitator - Hospitality and Business

What our clients are saying

North Queensland Cowboys logo
“Allara Learning is critical to the success of the Cowboys Dream, Believe, Achieve Hospitality program. The training they deliver is outstanding... ”
Fiona Pelling
General Manager - Community | North Queensland Cowboys
Cowboys Dream Believe Achieve logo
“My trainers did a terrific job. They encouraged me to step out of my comfort zone and to believe in myself.”
Jamahl Reuben
Student | Cowboys Dream Believe Achieve

Frequently Asked Questions

This course has a standard fee of $. Contact our client relations team to discuss available payment options.

You may be able to access government subsidises to support the costs of training. If accessing subsidies for training a co-contribution fee may apply.

Please select your state or territory from the options below to view the co-contribution fees for subsidised training:

This course has a blended mode of delivery inclusive of classroom and on-the-job training. 

An Allara Learning training facilitator conducts training within simulated classroom environments to develop your foundational skills and knowledge. You will be required to hone these skills through on-the-job learning experiences through work placement or paid employment.

Through Allara Learning’s Student Portal you will be able to:

  • Access your learning materials and assessments
  • Undertake and complete assessments
  • Contact your trainers and assessors
  • Receive feedback on your assessment outcomes

The duration for the course is 12 months. To complete the course in this timeframe, you will need to attend each of the scheduled workshops and complete the on-the-job learning tasks. The time taken to complete your course will depend on your level of already attained skills and knowledge.

Education entry requirements
There are no formal entry requirements for this qualification.

Subsidised training requirements
Some states and territories have specified entry requirements for participants accessing subsidised training.

To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact Allara Learning on 1300 772 724.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course.

This course is subsidised by the QLD government through the Skilling Queenslanders for work initiative.

Contact our client relations team to see if you qualify for government funded support.

The application of skills in the workplace is a requirement of this course.

This course contains the core unit of competency SITHIND008 Work effectively in hospitality service that requires you to demonstrate your skills and knowledge in the workplace for a minimum of thirty-six (36) service periods, in a job role that involves the application of broad hospitality skills such as:

  • espresso coffee machine operator
  • food and beverage attendant
  • function attendant
  • function host
  • gaming attendant
  • guest service agent
  • restaurant host
  • senior bar attendant
  • waiter

As part of this course you will complete the work experience requirements through a work placement with one of our industry partners.

To access learning and assessment materials, you will need to have access to a computer or tablet with internet access.

Your computer will need to have an appropriate suite of office software such as Microsoft office, G Suite or equivalent installed.

If you do not have access to a suitable computer or digital device, the training facilitator will provide you with print based assessment materials.

Yes, this course leads to a nationally recognised qualification.

Upon successful completion of this course, participants will receive a nationally recognised qualification, SIT30622 Certificate III in Hospitality.

Tactical Training Group Pty Ltd, RTO ID 91054 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs, 2015 and for the issuance of the AQF certification documentation.

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Participant Handbook.

We recommend that you read the Participant Handbook prior to enrolling with us.

This course is aids in developing skills and knowledge you will need to operate as a café attendant, bar tender, waiter, or food service professional within a broad variety of food and beverage service establishments.

Completing this course can enhance your career growth potential. 

Yes, skills and qualifications you already have may count towards your qualification.

Contact our client relations team to enquire and/or apply for RPL.