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Provide Responsible Gambling Services


  • presentation
    Classroom delivery
  • time-alarm
    6 hours face-to-face with a qualified RCG Trainer
  • round-dollar
  • award-49
    Award issued by Tactical Training Group - RTO Code: 91054
Provide Responsible Gambling Services Course Logo


This courses provides participants with the underpinning knowledge and the understanding required to act responsibly when dealing with the gaming industry (pubs, clubs, casinos and venues) and the use of gaming machines, table games, keno, TAB and all other gambling services.

Who is this course for?

If you are working (or planning to work) in a venue that is licensed to keep and operate gaming machines then you will need RCG certification to work in any of the following roles:

  • Licensee (of a full hotel)
  • Secretary (of a registered club)
  • Staff whose duties include any activity involving gaming machines on the premises. This may include but is not limited to staff who patrol or serve in the gaming machine area, or staff who are involved in paying out winnings to patrons

Course plan

Responsible services covers the skills and knowledge required to provide service of gambling within a hospitality establishment.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. This covers the major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Units of competency addressed:

Learning outcomes

The Responsible Conduct of Gambling (RCG) course provides participants with the knowledge and understanding required to adhere to gambling laws, identify and assist problem gamblers, and assist with self-exclusion procedures in order to minimise harm to the individual and community.

Meet our team

Andrew Scammell
Andrew Scammell
Training Facilitator - Hospitality and Business
Brenton Miller
Brenton Miller
Training Facilitator - Leadership and Hospitality

Frequently Asked Questions

No, this course covers the Responsible services of gambling requirements only.

If in NSW, visit the website and refer to the Licensee Training Tool to determine if you require licensee training.

For other states and territories, visit the contact your liquor and gamin authority for details regarding training for licensee. 

This course is delivered over 6 hours in a face-to-face classroom environment by a qualified trainer and assessor. 

In NSW, the course is delivered by a Liquor and Gaming NSW approved trainer and assessor.

No. This course is a short course and is only offered through Fee for service.

Education entry requirements
There are no formal entry requirements for this qualification.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course.

No, employment is not required. This course provides the necessary certification required to gain employment within the hospitality industry in a range of roles where alcohol is served.

This is a short course and as such does not qualify for a traineeship pathway.

To access learning and assessment materials, you will need to have access to a computer or tablet with internet access.

Your computer will need to have an appropriate suite of office software such as Microsoft office, G Suite or equivalent installed.

If you do not have access to a suitable computer or digital device, the training facilitator will provide you with print based assessment materials.

Yes, this course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA).

Upon successful completion of this course, participants will receive a nationally recognised statement of attainment for SITHGAM022 - Provide responsible gambling services.

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Allara Learning Participant Handbook.

We recommend that you read the Allara Learning Participant Handbook prior to enrolling with us.

This course provides the required certification you will need to operate as a café attendant, bar tender, waiter, or food service professional within a broad variety of food and beverage service establishments where alcohol is served and/or supplied.

Recognition of prior learning is not applicable to this short course.