SITHGAM022 (RCG)
NSW | Provide Responsible Gambling Services
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Classroom delivery
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6 hours face-to-face with a L&G NSW Approved Trainer
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$160
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Award issued by Tactical Training Group - National Registration Code: 91054
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Overview
This courses provides participants with the underpinning knowledge and the understanding required to act responsibly when dealing with the gaming industry (pubs, clubs, casinos and venues) and the use of gaming machines, table games, keno, TAB and all other gambling services.
Who is this course for?
If you are working (or planning to work) in a venue that is licensed to keep and operate gaming machines then you will need RCG certification to work in any of the following roles:
- Licensees with a full hotel licence
- Secretaries of a registered club
- Directors of registered clubs with gaming machines, unless they have completed Responsible Gambling Board Oversight training (from 30 June 2025)
- Directors of companies that own hotels with gaming machines, who are involved in the operations of hotels (from 30 June 2025)
- Staff with gaming machine duties
- Staff who pay out winnings
- Staff who patrol or serve in a gaming machine area
- Responsible Gambling Officers (RGOs)
- Any person planning to enrol in Advanced Responsible Conduct of Gambling (ARCG) training
Course plan
Responsible services covers the skills and knowledge required to provide service of gambling within a hospitality establishment.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. This covers the major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Units of competency addressed:
Learning outcomes
The Responsible Conduct of Gambling (RCG) course provides participants with the knowledge and understanding required to adhere to gambling laws, identify and assist problem gamblers, and assist with self-exclusion procedures in order to minimise harm to the individual and community.
National recognition
Upon successful completion of the training and assessment, you will receive a statement of attainment. This statement of attainment holds national recognition and is valued by industry and educational institutions, both in Australia and globally.
Meet our team
Brenton Miller
Training Facilitator - Leadership and HospitalityFrequently Asked Questions
The cost of the course is $160. This fee includes the cost of the training, the interim certificate, and the processing required to update your NSW competency card.
Yes, Responsible Conduct of Gambling (RCG) training is mandatory if you work with gaming machines in the state of NSW.
This course is delivered over 6 hours (plus breaks) in a classroom or virtual classroom environment by a Liquor & Gaming NSW approved trainer.
No. Liquor & Gaming NSW has mandated that this course can only be completed via in-person training. This can be undertaken either through a traditional face-to-face classroom session or via a live virtual classroom. These delivery methods ensure the required level of live interaction and participation in practical role-plays.
Education entry requirements
There are no formal entry requirements for this qualification.
English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.
Physical requirements
No physical requirements apply to this course.
To obtain your official NSW RCG competency card, you must complete the L&GNSW RCG Online Assessment
This online assessment is managed directly by Liquor & Gaming NSW to ensure consistency and integrity across the state. You must successfully complete this assessment before you can be issued your RCG Interim Certificate, which is required to work in any role involving gaming machines in NSW.
Once we have processed your completion of this course, we will lodge your details with Liquor & Gaming NSW. As soon as your completion is lodged, you will receive an automated notification from Liquor & Gaming NSW via:
- Email: Sent to the address provided during your enrolment.
- SMS: Sent to the mobile number provided during your enrolment.
Click the link provided in either the email or the SMS to launch your assessment.
Note: No further reminders will be sent. It is important that you access the link as soon as you receive it to avoid delays in starting work.
Upon passing the L&GNSW Online Assessment, you will receive your RCG Interim Certificate. You can then take this certificate to a Service NSW centre to update your physical and digital Competency Card.
Yes, this course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA).
Upon successful completion of this course, participants will receive a nationally recognised statement of attainment for the unit of competency, SITHGAM022 Provide responsible gambling services.
No, this course covers the Responsible services of gambling requirements only. You must hold an RCG endorsement to be eligible to enrol in Advanced Responsible Conduct of Gambling (ARCG) training.
Your NSW competency card expires every five years. Your RCG endorsement is automatically renewed on successful completion of the RCG refresher course prior to the expiry of your competency card.
To participate in vitrual classrooms and access learning and assessment materials, you will need to have access to a computer or tablet with internet access.
Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:
- Academic and learning support
- Language, literacy and numeracy support
- External support and counselling services
- Peer networks
For more information please see the Allara Learning Participant Handbook.
We recommend that you read the Allara Learning Participant Handbook prior to enrolling with us.