RSA & RSG
Responsible services for Hospitality (QLD)
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Online delivery
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6-to-12 hours
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$55
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Award issued by Tactical Training Group - National Registration Code: 91054

Overview
This dual-focused course provides essential knowledge for staff working in licensed venues that offer both alcohol service and gambling services (such as pubs, clubs, and casinos). The training aims to ensure staff act responsibly, comply with relevant legislation, and contribute to a safe and accountable environment for patrons.
Follow the instructions provided in the Frequently Asked Questions (FAQs) below to complete enrolment and start training.
Who is this course for?
This combined Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG/RSG) certification is mandatory for individuals working in a venue that serves alcohol and is licensed to operate gaming machines or other gambling services.
The course is required for, but not limited to, staff working in the following roles:
- Licensee or Manager (of a venue that serves alcohol).
- Licensee (of a full hotel that operates gaming machines).
- Secretary (of a registered club that serves alcohol and/or operates gaming machines).
- Staff who sell, supply, or serve alcohol on the licensed premises.
- Staff whose duties include any activity involving gaming machines on the premises. This typically includes:
- Staff who patrol or serve in the gaming machine area.
- Staff who are involved in paying out winnings to patrons.
- Staff who perform crowd control or bouncer activities on the licensed premises.
- RSA marshals, if they are required in the venue by law or licence condition.
Course plan
This module covers the nationally recognised unit of competency, SITHFAB021 Provide responsible service of alcohol.
This unit addresses the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.
Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
Units of competency addressed:
This module covers the nationally recognised unit of competency, SITHGAM022 Provide responsible gambling services.
The unit addresses the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
Units of competency addressed:
Learning outcomes
Upon completion of this shourt course bundle, participants will have the knowledge and understanding required to:
- Comply with Legal Obligations: Understand and adhere to both liquor laws and gaming legislation relevant to the operation of licensed premises.
- Promote Responsible Alcohol Consumption:
- Develop strategies for harm minimization related to alcohol consumption.
- Ensure minors do not access alcohol through effective ID checks and managing secondary sales/supply.
- Identify and assess alcohol-affected customers and apply appropriate procedures for refusing service to intoxicated persons.
- Ensure Responsible Conduct of Gambling:
- Act responsibly when dealing with patrons using a variety of gambling services, including gaming machines, table games, keno, and TAB.
- Utilize the underpinning knowledge necessary to operate within the regulatory framework of the gaming industry.
National recognition
Upon successful completion of the training and assessment, you will receive a statement of attainment. This statement of attainment holds national recognition and is valued by industry and educational institutions, both in Australia and globally.
Meet our team
Frequently Asked Questions
The course is a 100% online course. This means you will complete the development of knowledge and skills through E-Learning.
You will be required to complete an interactive E-Learning module and a series of case studies within the Allara Learning Student Portal.
Click ‘Enrol now’ at the top of the course page to open the enrolment application form. You will need an active email account that you have access to.
Enter your first name, last name and email address and ‘click create +’ to begin the enrolment.
You will need to provide a range of personal details and must supply a valid Unique Student Identifier (USI).
If you do not have a USI, create one here before proceeding with enrolment.
At the end of the form, you will be required to upload a supporting document to verify your identity. Acceptable forms of evidence include any one of the following:
- Drivers Licence
- Proof of age card
- Birth certificate
- Passport
Before submitting your form, you will need to make payment for the course fees via credit card, then review and accept (agree) to the terms and conditions of enrolment by digitally signing the form.
You will receive an email from axcelerate@allaralearning.com.au. This email asks you to create your student portal. Click the ‘Create your Student Portal Account’ link in the body of the email and follow the prompts to create your student user account.
Once you have created your account, you can login to the ‘Student Portal’ and begin your course.
Click on the Responsible Service of Alcohol (RSA) Learning plan from your student portal dashboard to begin.
Note: Please check your spam or junk folders if you do not receive the email in your inbox. If you haven’t received the email within 30 minutes of submitting the form, contact me by reply email.
This course has a fee of $55 payable at the time of enrolment via credit card. You must enter the credit card payment details to finalise your enrolment application.
Note: Certificates cannot be issued if fees remain unpaid.
There are no formal entry requirements for this qualification.
English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.
No, employment is not required. This course provides the necessary certification required to gain employment within the hospitality industry in a range of roles where alcohol is served and gambling activities occur.
To access learning and assessment materials, you will need to have access to a computer or tablet with internet access.
Your device will need to have an appropriate web browser.
Note: It is highly recommended that the course be completed via a computer (desktop or laptop) using a single browser. If you complete via a mobile device or change browsers your progress and/or completion may not be saved.
Yes, this course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA).
Upon successful completion of this course, participants will receive a nationally recognised statement of attainment for two units of competency:
- SITHFAB021 Provide responsible service of alcohol.
- SITHGAM022 Provide responsible gambling services.
Upon successful completion of this course, your nationally recognised statement of attainment will be emailed directly to you. It can take up to 48 hours after assessments are marked for certification to be issued and sent. Please make sure you provide an accurate email address to ensure you receive the certification.
Note: Certificates cannot be issued if fees remain unpaid.
This course provides the required certification you will need to work in a variety of roles within licensed premises that offer both alcohol service and gambling activities.
The qualification is essential for working in:
- Licensed Venues with Gambling: Including hotels, motels, clubs, pubs, and casinos, where gaming machines, table games, keno, and other gambling services are offered.
- Food and Beverage Service Establishments: Including cafés, bars, and restaurants where alcohol is served or supplied.
Successful completion certifies you to operate as a:
- Bar Tender
- Waiter / Food Service Professional
- Café Attendant
- Gaming Attendant / Supervisor
This is a short course. Recognition of prior learning is not applicable to this short course as it applies to individuals with no prior industry experience.
A refund of course fees paid for a short course may apply if a request for refund is made in writing prior to the course commencement date where the course commencement date is the earlier of the date you commence any of the learning content or the start date of the course.
Fees are non-refundable if you have already accessed learning content to commence the course.
Please refer to our Fees, charges and refunds policy and procedure for more details.