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SITHFAB021 (RSA)

QLD | Provide Responsible Service of Alcohol

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    Online delivery
  • time-clock
    3-to-6 hours
  • round-dollar-3
    $30
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    Award issued by Tactical Training Group - National Registration Code: 91054
QLD | Provide Responsible Service of Alcohol Course Logo

Overview

This course is for Queensland students only.

The course provides the mandatory certification in Responsible Service of Alcohol (RSA) required for workers in Queensland's liquor and gaming industries.

The Responsible Service of Alcohol (RSA) course provides liquor service staff with the knowledge and awareness required to responsibly serve alcohol in licensed premises. In this course you will develop their knowledge surrounding compliance with liquor laws, strategies that can be used to ensure that customers drink responsibly and that minors do not have access to alcohol through ID checks and secondary sales/supply, harm minimisation strategies, and dealing with intoxication, including assessing alcohol-affected customers and refusing service.

Follow the instructions provided in the Frequently Asked Questions (FAQs) below to complete enrolment and start training.

Who is this course for?

If you are working (or planning to work) in the state of Queensland within a licensed venue that serves alcohol, you need RSA certification. RSA is required for any of the following roles:

  • Licensee or manager
  • Secretary of a registered club
  • Staff who sell, supply, or serve alcohol on the licensed premises
  • Staff who perform crowd control or bouncer activities
  • RSA marshals, if they are required in the venue by law or licence condition.

Course plan

This course covers the nationally recognised unit of competency, SITHFAB021 Provide responsible service of alcohol.

This unit addresses the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.

Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.

Units of competency addressed:

Learning outcomes

This course aims to provide participants with the fundamental skills needed to responsibly sell, serve or supply alcohol. Upon successful completion you will be able to:

  • Interpret and apply the relevant legal requirements for the responsible sale and service of alcohol.
  • Explain and follow key organisational policies and procedures for responsible alcohol service.
  • Identify at least three early indicators of intoxication and implement suitable intervention strategies.
  • Outline and execute the procedure for refusing service to intoxicated customers
  • Use appropriate communication and conflict-resolution skills to ask customers to leave the premises,

National recognition

Upon successful completion of the training and assessment, you will receive a statement of attainment. This statement of attainment holds national recognition and is valued by industry and educational institutions, both in Australia and globally.

Meet our team

Comron Mubarakai
Comron Mubarakai
State Operations Manager - QLD

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Rosie O’Connor (Wilson)
Rosie O’Connor (Wilson)
Head of Training

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Brenton Miller
Brenton Miller
Training Facilitator - Leadership and Hospitality

Frequently Asked Questions

Course & Certification Fee
The fee for the course is $30.

Re-enrolment Policy
The maximum enrolment period for this course is 4 weeks. If you are unable to complete the course within this timeframe, a $30 re-enrolment fee will be required to extend your access.

This course has a fee of $30 payable at the time of enrolment via credit card. You must enter the credit card payment details to finalise your enrolment application.

Note: Certificates cannot be issued if fees remain unpaid.

Online Delivery
The course is a 100% online course. This means you will complete all training and assessment via self-paced eLearning and assessment via the Allara Learning Student Portal.

The course includes self-paced eLearning modules, online quizzes, and scenario based role play (video) assesments.

Through the Student Portal you will be able to:

  • Access your learning materials and assessments
  • Undertake and complete assessments
  • Contact your trainers and assessors
  • Receive feedback on your assessment outcomes
  • Access a wide range of support materials and resources 

Practical assessment requirement
For this course, students must complete several scenario-based case studies. Please note that some of the scenarios require a video recording of your response. All video recordings must be a live capture using your digital device's camera. When you begin a recording task, you will be prompted to grant access to your camera. Pre-recorded videos cannot be uploaded.

Timeframe 
You will have a maximum enrolment period of 4 weeks to complete all course requirements. If the course is not completed within this 4-week window, a $30 re-enrolment fee will apply to continue.The course is a 100% online course. This means you will complete the development of knowledge and skills through E-Learning. 

To access learning materials and complete the assessment tasks, you will need to have access to a digital device with internet access. Your device will need to have a digital camera and an appropriate web browser (Chrome or Firefox is recommended). 

Practical assessment requirement
For this course, students must complete several scenario-based case studies. Please note that some of the scenarios require a video recording of your response. All video recordings must be a live capture using your digital device's camera. When you begin a recording task, you will be prompted to grant access to your camera. Pre-recorded videos cannot be uploaded.

Note: It is highly recommended that the course be completed via a computer (desktop or laptop) using a single browser. If you complete via a mobile device or change browsers your progress and/or completion of the individual course modules may not be saved.

Education entry requirements
There are no formal entry requirements for this course.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course.

Yes. This course is a supplementary short course and is exempt from the requirements of the ESOS Act. This means that international students on a subclass 500 Student Visa (or equivalent), are eligible to enrol even if the course is not registered on CRICOS.

As this is a work-based course, please keep the following in mind:

  • This course is designed to provide specific skills required for employment in Australia.
  • Any work-based assessment components undertaken as part of this course will count toward your student visa work limitation (typically 48 hours per fortnight during study periods).
  • All international students studying with an Australian RTO must have a Unique Student Identifier (USI) before a nationally accredited certificate can be issued. If you do not have one, you can create it at usi.gov.au.

Click Enrol nowat the top of the course page to open the enrolment application form. You will need an active email account that you have access to. 

Enter your first name, last name and email address and ‘click create +’ to begin the enrolment.
 

You will need to provide a range of personal details and must supply a valid Unique Student Identifier (USI). If you do not have a USI, create one here before proceeding with enrolment.

At the end of the form, you will be required to upload a supporting document to verify your identity. Acceptable forms of evidence include any one of the following:

  • Drivers Licence
  • Proof of age card
  • Birth certificate
  • Passport

Before submitting your form, you will need to make payment for the course fees via credit card, then review and accept (agree) to the terms and conditions of enrolment by digitally signing the form.

You will receive an email from axcelerate@allaralearning.com.au. This email asks you to create your student portal account. Click the ‘Create your Student Portal Account link in the body of the email and follow the prompts to create your student user account. 

Once you have created your account, you can login to the ‘Student Portal’ to begin your course. Click on the Responsible Service of Alcohol (RSA) Learning plan from your student portal dashboard to begin.

Note: Please check your spam or junk folders if you do not receive the email in your inbox. If you haven’t received the email within 30 minutes of submitting the form, contact me by reply email.

Yes, this course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA).

Upon successful completion of this course, participants will receive a nationally recognised statement of attainment for SITHFAB021 Provide responsible service of alcohol.

Upon successful completion of this course, your nationally recognised statement of attainment will be emailed directly to you. It can take up to 48 hours after assessments are marked for certification to be issued and sent. Please provide an accurate email address at enrolment to ensure you receive the certification.

Note: Certificates cannot be issued if fees remain unpaid.

A refund of course fees paid for a short course may apply if a request for refund is made in writing prior to the course commencement date where the course commencement date is the earlier of the date you commence any of the learning content or the start date of the course.

Fees are non-refundable if you have already accessed learning content to commence the course. 

Please refer to our Fees, charges and refunds policy and procedure for more details.

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Allara Learning Student Handbook. We recommend that you read the handbook prior to enrolling with us.

Please do not hesitate to contact the Allara Learning support team at support@allaralearning.com.au if you have any queries when submitting your enrolment application or when completing your course.