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SITHFAB021 (RSA)

NSW | Provide Responsible Service of Alcohol

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    Online delivery
  • time-clock
    Self-paced, approx. 6 hours
  • round-dollar-3
    $190
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    Award issued by Tactical Training Group - National Registration Code: 91054
NSW | Provide Responsible Service of Alcohol Course Logo

Overview

This course is for New South Wales students only.

The course provides the mandatory certification in Responsible service of Alcohol (RSA) required by Liquour and Gaming NSW and is a legislative requirement for all staff involved in the sale, supply, and service of alcohol in the state of New South wales.

The Responsible Service of Alcohol (RSA) course provides liquor service staff with the knowledge and awareness required to responsibly serve alcohol in licensed premises. You will develop their knowledge surrounding compliance with liquor laws, strategies that can be used to ensure that customers drink responsibly and that minors do not have access to alcohol through ID checks and secondary sales/supply, harm minimisation strategies, and dealing with intoxication, including assessing alcohol-affected customers and refusing service.

Follow the instructions provided in the Frequently Asked Questions (FAQs) below to complete enrolment and start training.

Who is this course for?

This course is mandatory for anyone working in a role that involves alcohol service in NSW, including:

  • Front of House Staff: Bartenders, glassies, waitstaff, and floor supervisors.
  • Security Personnel: Crowd controllers and bouncers.
  • Management: Licensees, approved managers, and club secretaries.
  • Sales Staff: Workers in bottle shops and online liquor retailers.

Course plan

This module introduces the core philosophy of RSA, exploring the social, health, and economic impacts of alcohol abuse. It establishes why responsible service is critical for the safety of patrons and the broader community.

Units of competency addressed:

Participants will navigate the specific legal requirements under the Liquor Act 2007. This section covers the roles of regulatory bodies, the types of liquor licences in NSW, and the mandatory signage and record-keeping required to remain compliant.

This session focuses on practical service standards, including understanding standard drinks and how to calculate them. It covers safe serving practices that help regulate a patron's alcohol consumption and prevent rapid intoxication.

Learners develop the skills to identify the physical and behavioural signs of intoxication. This module provides a framework for assessing risk levels and understanding the factors that affect how individuals process alcohol.

This module provides practical communication strategies for refusing service. It focuses on de-escalation techniques, body language, and professional phrasing to ensure service is refused safely and respectfully.

The final module looks at venue-wide strategies to reduce alcohol-related harm. This includes implementing house policies, managing the environment to discourage excessive drinking, and the legal obligations regarding minors and secondary supply.

Learning outcomes

By the end of this course, you will be able to:

  • Sell and serve alcohol according to NSW liquor laws.
  • Verify identification and prevent service to minors.
  • Recognize signs of intoxication and proactively manage patron behavior.
  • Refuse service professionally and safely.
  • Obtain a NSW Competency Card, which is valid for five years.

Liquor and Gaming NSW interim certificate

This course is approved by Liquor and Gaming NSW as satisfying the RSA training provisions. Upon successful completion of this course, participants will also receive a Liquor & Gaming NSW interim certificate which is required to apply for an RSA competency card.

National recognition

Upon successful completion of the training and assessment, you will receive a statement of attainment. This statement of attainment holds national recognition and is valued by industry and educational institutions, both in Australia and globally.

Meet our team

Rosie O’Connor (Wilson)
Rosie O’Connor (Wilson)
Head of Training

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Gretta Anderson
Gretta Anderson
Training Facilitator - Hospitality

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Frequently Asked Questions

The cost of the course is $190. This fee includes the cost of the training, the interim certificate, and the processing required to update your NSW competency card.

Re-enrolment Policy
The maximum enrolment period for this course is 4 weeks. If you are unable to complete the course within this timeframe, a $90 re-enrolment fee will be required to extend their access.

Online Delivery
The course is a 100% online course. This means you will complete all training and assessment via self-paced eLearning and assessment via the Allara Learning Student Portal with student support provided by a Liquor & Gaming NSW approved trainer.

The course includes self-paced eLearning modules, online quizzes, and scenario based role play (video) assesments.

Through the Student Portal you will be able to:

  • Access your learning materials and assessments
  • Undertake and complete assessments
  • Contact your trainers and assessors
  • Receive feedback on your assessment outcomes
  • Access a wide range of support materials and resources 

Practical assessment requirement
For this course, students must complete several scenario-based case studies. Please note that some of the scenarios require a video recording of your response. All video recordings must be a live capture using your digital device's camera. When you begin a recording task, you will be prompted to grant access to your camera. Pre-recorded videos cannot be uploaded.

Timeframe 
You will have a maximum enrolment period of 4 weeks to complete all course requirements. If the course is not completed within this 4-week window, a $90 re-enrolment fee will apply to continue.The course is a 100% online course. This means you will complete the development of knowledge and skills through E-Learning. 

To access learning materials and complete the assessment tasks, you will need to have access to a digital device with internet access. Your device will need to have a digital camera and an appropriate web browser (Chrome or Firefox is recommended). 

Practical assessment requirement
For this course, students must complete several scenario-based case studies. Please note that some of the scenarios require a video recording of your response. All video recordings must be a live capture using your digital device's camera. When you begin a recording task, you will be prompted to grant access to your camera. Pre-recorded videos cannot be uploaded.

Note: It is highly recommended that the course be completed via a computer (desktop or laptop) using a single browser. If you complete via a mobile device or change browsers your progress and/or completion of the individual course modules may not be saved.

Education entry requirements
There are no formal entry requirements for this course.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course.

Yes. This course is a supplementary short course and is exempt from the requirements of the ESOS Act. This means that international students on a subclass 500 Student Visa (or equivalent), are eligible to enrol even if the course is not registered on CRICOS.

As this is a work-based course, please keep the following in mind:

  • This course is designed to provide specific skills required for employment in Australia.
  • Any work-based assessment components undertaken as part of this course will count toward your student visa work limitation (typically 48 hours per fortnight during study periods).
  • All international students studying with an Australian RTO must have a Unique Student Identifier (USI) before a nationally accredited certificate can be issued. If you do not have one, you can create it at usi.gov.au.

Yes. Under the Liquor Act 2007, anyone involved in the sale, supply, or service of alcohol in NSW is legally required to hold a valid NSW RSA competency. This includes volunteers, security guards, and venue owners. It is a criminal offence to work in these roles without having successfully completed this training through a Liquor & Gaming NSW approved training provider.

No, this course covers the Responsible services of alcohol (RSA) requirements only. Visit the liquorandgaming.nsw.gov.au website and refer to the Get Started in Training page to determine your individual training requirements.

Click Enrol now at the top of the course page to open the enrolment application form

You will need an active email account that you have access to

Enter your first name, last name and email address and ‘click create +’ to begin the enrolment.

You will need to provide a range of personal details and must supply a valid Unique Student Identifier (USI). If you do not have a USI, create one here before proceeding with enrolment.

At the end of the form, you will be required to upload a supporting document to verify your identity. Acceptable forms of evidence include any one of the following:

  • Drivers Licence
  • Proof of age card
  • Birth certificate
  • Passport

Before submitting your form, you will need to make payment for the course fees via credit card, then review and accept (agree) to the terms and conditions of enrolment by digitally signing the form.

You will receive an email from axcelerate@allaralearning.com.au. This email asks you to create your student portal account. Click the ‘Create your Student Portal Account link in the body of the email and follow the prompts to create your student user account. 

Once you have created your account, you can login to the ‘Student Portal’ and begin your course. 

Click on the Responsible Service of Alcohol (RSA) Learning plan from your student portal dashboard to begin.

Note: Please check your spam or junk folders if you do not receive the email in your inbox. If you haven’t received the email within 30 minutes of submitting the form, contact me by reply email.

Yes, this course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA).

Upon successful completion of this course, you will receive a:

  • NSW RSA Interim Competency Certificate, and
  • Statement of Attainement for the nationally recognised unit of competency SITHFAB021 Provide responsible service of alcohol.

Once you successfully complete the course, we will issue you an Interim Certificate via email. You must take this certificate and 100 points of identification to a Service NSW Centre to have your identity verified and your photo taken. Your physical plastic card will then be mailed to you. In the meantime, you can use your digital competency card immediately by linking your interim certificate to the Service NSW app on your smartphone.

Yes. Your RSA competency is valid for five years

Liquor & Gaming NSW will contact you via email or SMS three months before expiry to invite you to complete an online refresher.

No. Liquor & Gaming NSW does not permit Recognition of Prior Learning (RPL) for the RSA course. All participants, regardless of their experience or qualifications from other states or countries, must complete the full NSW RSA course to obtain a NSW competency card.

Serving alcohol without a valid RSA is a serious offence. Both the individual and the venue licensee can face significant fines, and the venue's liquor licence may be put at risk.

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Allara Learning Student Handbook. We recommend that you read the handbook prior to enrolling with us.

Please do not hesitate to contact the Allara Learning support team at support@allaralearning.com.au if you have any queries when submitting your enrolment application or when completing your course.