05 _ Continuous improvement policy and procedure

Purpose of the policy

This policy sets out the procedures Allara Learning use to ensure the services it provides are compliant with the contracts and regulations governing its services as set out by the National Regulator, ASQA, and each state and territory body or department.

Policy

Allara Learning is committed to:

meeting compliance and regulatory requirements as required by its scope of operations,
the proactive continuous improvement of its Training and Assessment Services to achieve quality outcomes.

Allara Learning will monitor and review its training and assessment services and operations systematically through the evaluation of:

delivery performance data,
student, industry, and trainer feedback,
outcomes of assessment validation,
information from the complaints register,
variations to state and territory subsidised training contracts, and
variations to the Standards for RTOs 2025 and associated legislative instruments.

Continuous improvement (CI) procedures

CI Schedule

Allara Learning will maintain a CI schedule to systematically review all its services, and operations. The CI schedule includes:

CI activities to be undertaken in the calendar year.
Persons involved in the continuous improvement activity.
Timeframes for completion of the continuous improvement activity.
Records of review outcomes and identification of improvement needs.

CI activities

CI activities may include but are not limited to:

RTO operations team meetings.
RTO Leadership team meetings.
Quality assurance reviews (internal).
External consultant third party audits and reviews.
Industry consultation forums.
Training and assessment material validations (see Validation policy and procedure)

Quality assurance reviews

Informed personnel

In the implementation and conduct of Quality assurance reviews, the General Manager will ensure other staff carrying out an audit is conversant with and informed of:

The policy and procedures for conducting internal reviews; and
The policies and procedures relevant to the Allara Learning service in review; and
The state or territory subsidised training contracts and regulations relevant to the review; and
The Standards for Registered Training Organisations 2025.

Commencement of review

Prior to conducting the review, the General Manager will notify personnel required to participate in the review and provide details of the review including:

The purpose and scope; and
Timeframes for completion; and
Reporting requirements.

Review outcomes and reporting

At the completion of the review the General Manager will:

prepare written report identifying required improvements; and
distribute the report to all relevant stakeholders; and
record the improvement in the continuous improvement action items project tracker (see below).

CI action items

Continuous improvement action items are recorded in the CI action items project tracker and will include:

The rectification / improvement required.
The timeframe for completion of the rectification process
Person/s responsible for carrying out the rectification.

CI register

At completion of the improvement and/or rectification process, the improvements made are recorded in the CI Register under one of three categories:

General
Policy and procedure
Training and assessment