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Certificate III in Business

  • laptop-1
    Online delivery
  • time-alarm
    12 months
  • round-dollar
  • award-49
    Award issued by Tactical Training Group - RTO Code: 91054


The BSB30120 Certificate III in Business is your key to mastering the essential skills required to thrive in a business service environment. This program is designed to equip you with the knowledge and expertise to excel in teamwork and communication, personal well-being, customer service, business document creation, sustainable work practices, and work health and safety.

In the fast-paced world of business services, proficiency in the fundamental skills is paramount. The Certificate III in Business is your gateway to not just entering, but excelling in this dynamic field. Whether you dream of becoming a customer service expert, an administrative professional, or an office manager, this course provides you with the foundational knowledge and capabilities to succeed.

Who is this course for?

The BSB30120 Certificate III in Business is ideal for individuals seeking to enter into the business services sector, or who may already perform frontline workplace duties within the business services industry.

It is suited to school leavers, job seekers, new entry level employees and school-based trainees and apprentices.

Course plan

Learn and develop the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. This involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

Units of competency addressed:

Learn and develop the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.

Units of competency addressed:

Learn and develop the skills and knowledge required to communicate effectively to support positive relationships and networks in the workplace and work effectively as part of a team. This includes the ability to interact productively with diverse groups of individuals in the workplace, organise personal work schedules, monitor and obtain feedback on work performance, and maintain required levels of competence.

Units of competency addressed:

Learn and develop the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service in a broad range of work contexts. 

Units of competency addressed:

Learn and develop the skills and knowledge required to design and produce various business documents. It includes the ability to receive, collect, organise and apply workplace information in the context of an organisation’s work processes, record and knowledge management systems and selecting and using a range of functions on a variety of different computer applications.

Units of competency addressed:

Learn and develop the skills and knowledge required to support continuous improvement and generate solutions to workplace problems in a team environment. This includes the ability to apply critical thinking skills, identify opportunities to improve the sustainability of work practices, encourage teams to participate in continuous improvement, monitor and report on specified outcomes, and support opportunities for further improvements.

Units of competency addressed:

Learning outcomes

This course aims to provide participants with sound business industry sector skills at a middle management level including:

  • Workplace communication and team work principles
  • Personal wellbeing awareness and practices
  • WHS practices and procedures
  • Critical thinking skills
  • Business document planning, design and creation
  • Creating and delivering electronic presentations
  • Innovation, sustainability and continuous improvement implementation

National recognition

Upon successful completion of the training and assessment, you will receive the BSB30120 Certificate III in Business qualification. This qualification holds national recognition and is valued by industry and educational institutions, both in Australia and globally.

Meet our team

Comron Mubarakai
Comron Mubarakai
State Operations Manager - QLD


Andrew Scammell
Andrew Scammell
Training Facilitator - Hospitality and Business
Brenton Miller
Brenton Miller
Training Facilitator - Leadership and Hospitality

What our clients are saying

“These leadership courses are absolutely invaluable. The training that Allara Learning has provided has been absolutely fantastic.”
John Jansen
Group Functions Manager | DOOLEYS

Frequently Asked Questions

This course has a standard fee of $3,000. Contact our client relations team to discuss available payment options.

You may be able to access government subsidises to support the costs of training. If accessing subsidies for training a co-contribution fee may apply.

Please select your state or territory from the options below to view the co-contribution fees for subsidised training:

The course is a 100% online course. This means you will complete the development of knowledge and skills through E-Learning. 

You will be required to participate in a series of interactive group Webinars and complete a range of E-Learning modules and assessment tasks including:

  • Micro interactive learning modules
  • Case studies
  • Simulated group activities
  • Workplace-oriented projects

The course includes the integration of realistic work activities and projects. As such, you will need to have access to a real or simulated workplace to complete workplace-oriented projects. 

The course has a total of 8 individual webinars of approximately 90 minutes in length. Webinars are offered on a fortnightly basis to provide you with ready access to learning at a time convenient to you.

Through Allara Learning’s Student Portal you will be able to:

  • Participate in live webinars
  • Access your learning materials and assessments
  • Undertake and complete assessments
  • Contact your trainers and assessors
  • Network with your peers through online student forums
  • Receive feedback on your assessment outcomes
  • Access a wide range of support materials and resources 

This course is delivered online. It is typically completed within 12 months; however, it can be completed in a shorter timeframe. 

The course must be completed within the maximum enrolment period of 18 months.

Education entry requirements
There are no formal entry requirements for this qualification.

Subsidised training requirements
Some states and territories have specified entry requirements for participants accessing subsidised training.

To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact Allara Learning on 1300 772 724.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course.

Government subsidised training may available through traineeships and apprenticeships in:

  • ACT
  • NSW
  • QLD

Contact our client relations team to see if you qualify for government funded support.

You may complete payment of your course fees via a payment plan.

Whilst not essential to be employed, it is highly recommended that students gain work experience through either a work placement or paid employment to enhance their learning and skills development.

Contact our client relations team to find out more about your work experience options.

Yes, this course is eligible for a traineeship pathway. 

Contact our client relations team for more details.

To access learning and assessment materials and attend webinars, you will need to have access to a computer or tablet with internet access.

Your computer will need to have an appropriate suite of office software such as Microsoft office, G Suite or equivalent installed.

Some assessment tasks and projects may require access to a printer and scanner.

Yes, this course leads to a nationally recognised qualification.

Upon successful completion of this course, participants will receive a nationally recognised qualification, BSB30120 Certificate III in Business.

Tactical Training Group Pty Ltd, RTO ID 91054 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs, 2015 and for the issuance of the AQF certification documentation.

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Participant Handbook.

We recommend that you read the Participant Handbook prior to enrolling with us.

This course is a cross sector course, meaning it aids in developing skills and knowledge to become a quality workplace leader in a variety of industry settings and job roles.

Completing this course can enhance your career growth potential.

Yes, skills and qualifications you already have may count towards your qualification.

Contact our client relations team to enquire and/or apply for RPL.