DOOLEYS

Client

DOOLEYS is an industry leading destination for leisure, dining, entertainment and function facilities, offering three exceptional venues across central western Sydney.

DOOLEYS is a social club that welcomes all members of the community. They strive to deliver the highest quality and best value food, service and entertainment facilities at all times.

Challenge

In collaboration with DOOLEYS, Allara Learning developed a customised training program that would allow employees from various departments and levels of management to enhance their leadership skills to better manage their teams.

In order to provide a pathway for continual career progression and to allow staff at all levels of management to be upskilled, the leadership program delivered two qualifications; BSB42015 Certificate IV in Leadership and Management and BSB51918 Diploma of Leadership and Management.

Course content was designed to be engaging and useful for a range of skill levels, and to provide transferable skills that could be utilised by all roles within the club.

The program was also designed to ensure it would integrate seamlessly with the existing Academy Pathways program.

Training was delivered at the Lidcombe club. Multiple training sessions were run by Allara Learning to allow employees to attend at times convenient to their work schedule.

Solution

Local club DOOLEYS Lidcombe Catholic Club wanted to enhance the leadership skills of their managers and supervisors, to foster a positive workplace culture and boost employee engagement across all levels of the organisation.

The club also sought to improve employee retention through providing development and growth opportunities to support employees’ career progression through the business.

Key Challenges:

• Develop a customised training program that provided employees across various departments with relevant, transferable skills
• Deliver a program that catered to employees’ differing levels of leadership and management experience
• Integrate training content seamlessly with DOOLEYS existing Academy Pathways employee development program

Outcomes

• DOOLEYS successfully upskilled their team, enhancing employees’ leadership skills across the company, and providing opportunities for employees to progress into more senior leadership positions
• Employee engagement increased across the organisation, as communication improved within and between teams, fostering a more positive workplace culture
• Employee retention improved as staff became more engaged due to a healthier workplace culture and greater opportunities for career progression
• The program had an 86% average completion rate: BSB42015 Certificate IV in Leadership and Management - 94%; BSB51918 Diploma in Leadership and Management - 78%
• The program has delivered over 60 qualifications, with an additional 32 currently in progress
• DOOLEYS have committed to continuing the leadership program with Allara Learning
• DOOLEYS were a finalist for ‘Large Employer of the Year’ at the 2019 NSW Training Awards for their learning and development initiatives
• Course participant Kristian Blazevski was named a finalist for ‘Trainee of the Year for Western & South West Sydney’ after undertaking both qualifications through the program