Image Description

SITHGAM022

Provide responsible gambling services (QLD)

  • laptop-1
    Online delivery
  • time-alarm
    3-to-6 hours
  • round-dollar
    $30
  • award-49
    Award issued by Tactical Training Group - National Registration Code: 91054
Provide responsible gambling services (QLD) Course Logo

Overview

This course provides participants with the underpinning knowledge and the understanding required to act responsibly when dealing with the gaming industry (pubs, clubs, casinos and venues) and the use of gaming machines, table games, keno, TAB and all other gambling services.

Follow the instructions provided in the Frequently Asked Questions (FAQs) below to complete enrolment and start your training.

Who is this course for?

If you are working (or planning to work) in a venue that is licensed to keep and operate gaming machines, then you will need RCG certification to work in any of the following roles:

  • Licensee (of a full hotel)
  • Secretary (of a registered club)
  • Staff whose duties include any activity involving gaming machines on the premises. This may include but is not limited to staff who patrol or serve in the gaming machine area, or staff who are involved in paying out winnings to patrons

Course plan

This course covers the nationally recognised unit of competency, SITHGAM022 Provide responsible gambling services.

The unit addresses the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. 

Units of competency addressed:

Learning outcomes

This course aims to provide participants with the fundamental skills needed to deliver gambling services responsibly. Upon successful completion you will be able to:

  • Identify and apply appropriate organisational processes when responding to key gambling-related situations, including:
    • Self-exclusion or requests for assistance/counselling.
    • Venue exclusion of self-identified problem gamblers.
    • Dealing with disputes or complaints.
    • Refusal of credit for gambling purposes.
    • Under-age gambling.
  • Implement organisational policies for responsible gambling on at least one occasion, specifically concerning:
    • The provision and appropriate placement of signage, advertising, and promotional materials.
    • The use of strategies to indicate the passage of time to customers.
    • The use of strategies that encourage breaks in play.

National recognition

Upon successful completion of the training and assessment, you will receive a statement of attainment. This statement of attainment holds national recognition and is valued by industry and educational institutions, both in Australia and globally.

Meet our team

Brenton Miller
Brenton Miller
Training Facilitator - Leadership and Hospitality

Frequently Asked Questions

The course is a 100% online course. This means you will complete the development of knowledge and skills through E-Learning. 

You will be required to complete an interactive E-Learning module and a series of case studies within the Allara Learning Student Portal.
 

Click Enrol now at the top of the course page to open the enrolment application form

You will need an active email account that you have access to

Enter your first name, last name and email address and ‘click create +’ to begin the enrolment.

You will need to provide a range of personal details and must supply a valid Unique Student Identifier (USI).

If you do not have a USI, create one here before proceeding with enrolment.

At the end of the form, you will be required to upload a supporting document to verify your identity. Acceptable forms of evidence include any one of the following:

  • Drivers Licence
  • Proof of age card
  • Birth certificate
  • Passport

Before submitting your form, you will need to make payment for the course fees via credit card, then review and accept (agree) to the terms and conditions of enrolment by digitally signing the form.

You will receive an email from axcelerate@allaralearning.com.au. This email asks you to create your student portal. Click the ‘Create your Student Portal Account link in the body of the email and follow the prompts to create your student user account. 

Once you have created your account, you can login to the ‘Student Portal’ and begin your course. 

Click on the Responsible Service of Alcohol (RSA) Learning plan from your student portal dashboard to begin.

Note: Please check your spam or junk folders if you do not receive the email in your inbox. If you haven’t received the email within 30 minutes of submitting the form, contact me by reply email.

This course has a fee of $30 payable at the time of enrolment via credit card. You must enter the credit card payment details to finalise your enrolment application.

Note: Certificates cannot be issued if fees remain unpaid.

Please do not hesitate to contact the Allara Learning support team at support@allaralearning.com.au if you have any queries when submitting your enrolment application or when completing your course.

There are no formal entry requirements for this qualification.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

No, employment is not required. This course provides the necessary certification required to gain employment within the hospitality industry in a range of roles where alcohol is served.

To access learning and assessment materials, you will need to have access to a computer or tablet with internet access.

Your device will need to have an appropriate web browser.

Note: It is highly recommended that the course be completed via a computer (desktop or laptop) using a single browser. If you complete via a mobile device or change browsers your progress and/or completion may not be saved.

Yes, this course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA).

Upon successful completion of this course, participants will receive a nationally recognised statement of attainment for SITHGAM022 Provide responsible gambling services.

Upon successful completion of this course, your nationally recognised statement of attainment will be emailed directly to you. 

It can take up to 48 hours after assessments are marked for certification to be issued and sent.

Please make sure you provide an accurate email address to ensure you receive the certification.

Note: Certificates cannot be issued if fees remain unpaid.

This course provides the required certification you will need to work in a variety of roles within licensed venues where gambling activities occur, such as hotels, motels, clubs, pubs and casinos.

This course is a single unit of competency short course. Recognition of prior learning is not applicable to this short course.

A refund of course fees paid for a short course may apply if a request for refund is made in writing prior to the course commencement date where the course commencement date is the earlier of the date you commence any of the learning content or the start date of the course.

Fees are non-refundable if you have already accessed learning content to commence the course. 

Please refer to our Fees, charges and refunds policy and procedure for more details.