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SITHGAM022 (RSG)

QLD | Provide Responsible Gambling Services

  • globe-3
    Online delivery
  • time-clock
    3-to-6 hours
  • round-dollar-3
    $30
  • paper-diploma
    Award issued by Tactical Training Group - National Registration Code: 91054
QLD | Provide Responsible Gambling Services Course Logo

Overview

This course is for Queensland students only.

The course provides the mandatory certification in Responsible service of gambling (RSG) required for workers in Queensland's liquor and gaming industries. 

The Responsible Service of Gambling (RSG) course provides participants with the underpinning knowledge and the understanding required to act responsibly when dealing with the gaming industry (pubs, clubs, casinos and venues) and the use of gaming machines, table games, keno, TAB and all other gambling services.

Follow the instructions provided in the Frequently Asked Questions (FAQs) below to complete enrolment and start your training.

Who is this course for?

If you are working (or planning to work) in the state of Queensland within a venue that is licensed to operate gaming machines, you will need RSG certification. RSG is required for any of the following roles:

  • Licensee (of a full hotel)
  • Secretary (of a registered club)
  • Staff whose duties include any activity involving gaming machines on the premises. This may include but is not limited to staff who patrol or serve in the gaming machine area, or staff who are involved in paying out winnings to patrons

Course plan

This course covers the nationally recognised unit of competency, SITHGAM022 Provide responsible gambling services.

The unit addresses the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos. 

Units of competency addressed:

Learning outcomes

This course aims to provide participants with the fundamental skills needed to deliver gambling services responsibly. Upon successful completion you will be able to:

  • Identify and apply appropriate organisational processes when responding to key gambling-related situations, including:
    • Self-exclusion or requests for assistance/counselling.
    • Venue exclusion of self-identified problem gamblers.
    • Dealing with disputes or complaints.
    • Refusal of credit for gambling purposes.
    • Under-age gambling.
  • Implement organisational policies for responsible gambling on at least one occasion, specifically concerning:
    • The provision and appropriate placement of signage, advertising, and promotional materials.
    • The use of strategies to indicate the passage of time to customers.
    • The use of strategies that encourage breaks in play.

National recognition

Upon successful completion of the training and assessment, you will receive a statement of attainment. This statement of attainment holds national recognition and is valued by industry and educational institutions, both in Australia and globally.

Meet our team

Brenton Miller
Brenton Miller
Training Facilitator - Leadership and Hospitality

Frequently Asked Questions

Course & Certification Fee
The fee for the course is $30.

Re-enrolment Policy
The maximum enrolment period for this course is 4 weeks. If you are unable to complete the course within this timeframe, a $30 re-enrolment fee will be required to extend your access.

This course has a fee of $30 payable at the time of enrolment via credit card. You must enter the credit card payment details to finalise your enrolment application.

Note: Certificates cannot be issued if fees remain unpaid.

Online Delivery
The course is a 100% online course. This means you will complete all training and assessment via self-paced eLearning and assessment via the Allara Learning Student Portal.

The course includes self-paced eLearning modules, online quizzes, and scenario based role play (video) assesments.

Through the Student Portal you will be able to:

  • Access your learning materials and assessments
  • Undertake and complete assessments
  • Contact your trainers and assessors
  • Receive feedback on your assessment outcomes
  • Access a wide range of support materials and resources 

Practical assessment requirement
For this course, students must complete several scenario-based case studies. Please note that some of the scenarios require a video recording of your response. All video recordings must be a live capture using your digital device's camera. When you begin a recording task, you will be prompted to grant access to your camera. Pre-recorded videos cannot be uploaded.

Timeframe 
You will have a maximum enrolment period of 4 weeks to complete all course requirements. If the course is not completed within this 4-week window, a $30 re-enrolment fee will apply to continue.The course is a 100% online course. This means you will complete the development of knowledge and skills through E-Learning. 

To access learning materials and complete the assessment tasks, you will need to have access to a digital device with internet access. Your device will need to have a digital camera and an appropriate web browser (Chrome or Firefox is recommended). 

Practical assessment requirement
For this course, students must complete several scenario-based case studies. Please note that some of the scenarios require a video recording of your response. All video recordings must be a live capture using your digital device's camera. When you begin a recording task, you will be prompted to grant access to your camera. Pre-recorded videos cannot be uploaded.

Note: It is highly recommended that the course be completed via a computer (desktop or laptop) using a single browser. If you complete via a mobile device or change browsers your progress and/or completion of the individual course modules may not be saved.

Education entry requirements
There are no formal entry requirements for this course.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course.

Yes. This course is a supplementary short course and is exempt from the requirements of the ESOS Act. This means that international students on a subclass 500 Student Visa (or equivalent), are eligible to enrol even if the course is not registered on CRICOS.

As this is a work-based course, please keep the following in mind:

  • This course is designed to provide specific skills required for employment in Australia.
  • Any work-based assessment components undertaken as part of this course will count toward your student visa work limitation (typically 48 hours per fortnight during study periods).
  • All international students studying with an Australian RTO must have a Unique Student Identifier (USI) before a nationally accredited certificate can be issued. If you do not have one, you can create it at usi.gov.au.

Click Enrol now at the top of the course page to open the enrolment application form

You will need an active email account that you have access to

Enter your first name, last name and email address and ‘click create +’ to begin the enrolment.

You will need to provide a range of personal details and must supply a valid Unique Student Identifier (USI). If you do not have a USI, create one here before proceeding with enrolment.

At the end of the form, you will be required to upload a supporting document to verify your identity. Acceptable forms of evidence include any one of the following:

  • Drivers Licence
  • Proof of age card
  • Birth certificate
  • Passport

Before submitting your form, you will need to make payment for the course fees via credit card, then review and accept (agree) to the terms and conditions of enrolment by digitally signing the form.

You will receive an email from axcelerate@allaralearning.com.au. This email asks you to create your student portal account. Click the ‘Create your Student Portal Account link in the body of the email and follow the prompts to create your student user account. 

Once you have created your account, you can login to the ‘Student Portal’ to begin your course. Click on the Responsible Service of Gambling (RSG) Learning plan from your student portal dashboard to begin.

Note: Please check your spam or junk folders if you do not receive the email in your inbox. If you haven’t received the email within 30 minutes of submitting the form, contact me by reply email.

Yes, this course is accredited under the Australian Qualifications Framework (AQF), Australian Skills Quality Authority (ASQA).

Upon successful completion of this course, participants will receive a nationally recognised statement of attainment for SITHGAM022 Provide responsible gambling services.

Upon successful completion of this course, your nationally recognised statement of attainment will be emailed directly to you. It can take up to 48 hours after assessments are marked for certification to be issued and sent. Please provide an accurate email address at enrolment to ensure you receive the certification.

Note: Certificates cannot be issued if fees remain unpaid.

A refund of course fees paid for a short course may apply if a request for refund is made in writing prior to the course commencement date where the course commencement date is the earlier of the date you commence any of the learning content or the start date of the course.

Fees are non-refundable if you have already accessed learning content to commence the course. 

Please refer to our Fees, charges and refunds policy and procedure for more details.

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Allara Learning Student Handbook. We recommend that you read the handbook prior to enrolling with us.

Please do not hesitate to contact the Allara Learning support team at support@allaralearning.com.au if you have any queries when submitting your enrolment application or when completing your course.