Image Description

Real Conversations

(Leadership masterclasses)

  • presentation
    Classroom delivery
  • time-alarm
    6 hours, face-to-face training
  • round-dollar
    $3,000 (up to 15 pax per workshop)


Effective communication is the cornerstone of success in both personal and professional spheres. 

The ability to navigate difficult conversations with finesse and empathy is a crucial leadership skill. Whether you’re confronted with an underperforming staff member, need to address a behavioural change, or navigate sensitive issues, our ‘Real Conversations’ masterclass will equip you with the essential skills necessary to traverse tricky or difficult conversations in the workplace and foster positive outcomes through open, honest, and constructive dialogue. 

Get ready to build stronger relationships, enhance your leadership capabilities, and confidently lead 'real' conversations. 

Who is this course for?

The masterclass is primarily intended for senior operational personnel, supervisors, and managers who have some level of independence, discretion, and judgment who are required to undertake and lead difficult conversations in the workplace, however, lower-level personnel can benefit from these learnings due to the contexts experienced across hospitality industry workplace environments.

Our masterclasses are tailored to provide in-house training for businesses. A masterclass session can accommodate groups of up to 15 participants per workshop.

Learning outcomes

By the end of the workshop, you will be able to:

  • Identify and apply techniques for successful communications
  • Recognise the impact of effective communication on workplace relationships
  • Identify situations that require difficult conversations
  • Understand the consequences of avoiding difficult conversations
  • Plan and set objectives for a difficult conversation
  • Gather relevant information and data to support the conversation.
  • Manage your emotions, build resilience and effectively apply empathy in conversations  
  • Handle resistance and de-escalate conflicts through collaborative and problem-solving
  • Provide constructive feedback to support growth and development for positive change

Meet our team

Comron Mubarakai
Comron Mubarakai
State Operations Manager - QLD


Rosie Wilson
Rosie Wilson
Head of Training


Brenton Miller
Brenton Miller
Training Facilitator - Leadership and Hospitality

What our clients are saying

“These leadership courses are absolutely invaluable. The training that Allara Learning has provided has been absolutely fantastic.”
John Jansen
Group Functions Manager | DOOLEYS

Frequently Asked Questions

A fee of $3,000 per masterclass (workshop) applies. This fee entitles your business to provide training for up to 15 people in a workshop.

This course is a classroom based course. An Allara Learning training facilitator will deliver a full day workshop comprising 6 hours of training on-site. During the conduct of this training, participants will undertake a range of interactive learning and development tasks. 

This course is a non-accredited course, however the course content and learning activities have been developed to align with accredited units of competency.

Participants of this course may be able to receive Recognition of Prior Learning (RPL) towards the BSB40520 Certificate IV in Leadership and Management and/or other relevant accredited qualifications.