Image Description

Real Conversations

(Next-gen leadership masterclasses)

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    Classroom delivery
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    6 hours, face-to-face training
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    $3,000 (up to 15 pax per workshop)

Overview

Effective communication is the cornerstone of success in both personal and professional spheres.

The ability to navigate difficult conversations with finesse and empathy is a crucial leadership skill. Whether you’re confronted with an underperforming staff member, need to address a behavioural change, or navigate sensitive issues, our ‘Real Conversations’ masterclass will equip you with the essential skills necessary to traverse tricky or difficult conversations in the workplace and foster positive outcomes through open, honest, and constructive dialogue.

Get ready to build stronger relationships, enhance your leadership capabilities, and confidently lead 'real' conversations. 

Who is this course for?

The masterclass is primarily intended for senior operational personnel, supervisors, and managers who have some level of independence, discretion, and judgment who are required to undertake and lead difficult conversations in the workplace, however, lower-level personnel can benefit from these learnings due to the contexts experienced across hospitality industry workplace environments.

Our masterclasses are tailored to provide in-house training for businesses. A masterclass session can accommodate groups of up to 15 participants per workshop.

Learning outcomes

By the end of the workshop, you will be able to:

  • Identify and apply techniques for successful communications
  • Recognise the impact of effective communication on workplace relationships
  • Identify situations that require difficult conversations
  • Understand the consequences of avoiding difficult conversations
  • Plan and set objectives for a difficult conversation
  • Gather relevant information and data to support the conversation.
  • Manage your emotions, build resilience and effectively apply empathy in conversations  
  • Handle resistance and de-escalate conflicts through collaborative and problem-solving
  • Provide constructive feedback to support growth and development for positive change

Meet our team

Comron Mubarakai
Comron Mubarakai
State Operations Manager - QLD

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Rosie O’Connor (Wilson)
Rosie O’Connor (Wilson)
Head of Training

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Brenton Miller
Brenton Miller
Training Facilitator - Leadership and Hospitality

What our clients are saying

DOOLEYS logo
“These leadership courses are absolutely invaluable. The training that Allara Learning has provided has been absolutely fantastic.”
John Jansen
Group Functions Manager | DOOLEYS

Frequently Asked Questions

We will assist you from enquiry to delivery in four simple steps.

  1. Enquiry: Tell us your goals, team size, skill level and preferred dates.
  2. Proposal: We recommend sessions, outcomes and pricing options that fit your venue.
  3. Scheduling: Lock in dates and delivery, mode (on-site, virtual or blended). 2–4 weeks’ notice recommended.
  4. Delivery & follow-up: We run the session(s) and share take-away tools, tips and certificates.

One-off masterclasses are charged at a rate of:

  • $3,000 per in-person masterclass, or 
  • $2,000 per virtual masterclass applies.

This fee entitles your business to provide training for up to 15 people in a single workshop.

Looking to provide your team with ongoing training? We offer annual subscriptions that include:

  • 12 masterclass sessions delivered within 12 months
  • Flexible batching – schedule sessions when they suit your team
  • Choose from Leadership, Frontline Hospitality, or Mental Fitness topics

Contact our sales team for more information on pricing, bundles and annual subscriptions.

Masterclasses can be delivered via: 

  • In-person (classroom): an Allara Learning training facilitator delivers a range of interactive learning and development tasks in your venue or chosen delivery location. Sessions run for a of 5-hours period.
    or
  • Virtual (online): an Allara Learning training facilitator delivers a range of interactive learning and development tasks via virtual meeting (Microsoft Teams). Sessions run for a of 3-hours period.

Our masterclasses are designed for impact. 

We therefore cap participant numbers at 15 per session. This cap ensures that sessions are interactive, engaging and deliver the intended outcomes.

You or your organisation will need space for the group size (up to 15 pax) with access to water/power and basic AV if available.

We’ll confirm any extras during planning.

This is a non-accredited course, however the course content and learning activities have been developed to align with accredited units of competency.

Participants of this course may be able to receive Recognition of Prior Learning (RPL) towards units of competency from the SIT40422 Certificate IV in Hospitality and/or other relevant accredited qualifications.