Image Description

Skill set

Lead Workplace Communications

  • laptop-1
    Online delivery
  • time-alarm
    8 to 12 weeks
  • round-dollar
  • award-49
    Award issued by Tactical Training Group - RTO Code: 91054


Effective communication is the cornerstone of successful leadership. 

Our "Lead Workplace Communications" skill set (Short course) is designed to equip you with the skills and techniques necessary to enhance your leadership communication and create meaningful connections with your team. Unlock your leadership potential through fostering an inclusive work environment, discover the key to having a genuine conversation, learn to lead the conflict resolution process, and drive performance for your team.

This course forms part of the BSB40520 Certificate IV in Leadership and Management qualification and covers three essential units of competency to transform your approach to communication.

Enrol in "Lead Workplace Communciations" today and enhance your leadership capabilities..

Who is this course for?

This course is tailored to professionals aiming to advance their careers, managers seeking to refine their leadership skills, and individuals interested in obtaining national recognition for their existing leadership and management competencies.

Course plan

Develop the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

Units of competency addressed:

This unit focuses on the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.

Units of competency addressed:

Gain the skills and knowledge required to prepare, facilitate and lead difficult (REAL) conversations.

Units of competency addressed:

Learning outcomes

Upon successful completion of ‘Lead a team’, participants will be able to:

  • Develop clear and concise communication strategies
  • Enhance your ability to listen actively and provide constructive feedback
  • Foster an environment of open and transparent communication
  • Understand your audience and tailor your communication methods accordingly
  • Utilise various communication mediums to maximize impact
  • Implement strategies for effective cross-functional communication
  • Develop confidence in handling challenging and sensitive conversations
  • Learn techniques to de-escalate conflicts and reach resolutions
  • Understand inclusive communication to engage and connect with diverse groups

National recognition

Upon successful completion of the training and assessment, you will receive a statement of attainment. This statement of attainment holds national recognition and is valued by industry and educational institutions, both in Australia and globally.

Meet our team

Rosie Wilson
Rosie Wilson
Head of Training


Comron Mubarakai
Comron Mubarakai
State Operations Manager - QLD


Brenton Miller
Brenton Miller
Training Facilitator - Leadership and Hospitality

What our clients are saying

“These leadership courses are absolutely invaluable. The training that Allara Learning has provided has been absolutely fantastic.”
John Jansen
Group Functions Manager | DOOLEYS
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“The whole course has been a really enjoyable, informative and educational experience...The course gave me more confidence in my leadership ability.”
Belinda Pieters
Store Manager | Flower Power
W. Short Hospitality logo
“Almost every employee we have trained through this course has in some way progressed further within their hospitality career in our group”
Shaun Chapman
Group People & Culture Manager | W. Short Hospitality

Frequently Asked Questions

The course is a 100% online course. This means you will complete the development of knowledge and skills through E-Learning. 

You will be required to participate to complete a range of E-Learning modules and assessment tasks including:

  • Micro interactive learning modules
  • Case studies
  • Simulated group activities
  • Workplace-oriented projects

The course includes the integration of realistic work activities and projects. As such, you will need to have access to a real or simulated workplace to complete workplace-oriented projects. 

Through Allara Learning’s Student Portal you will be able to:

  • Participate in live webinars
  • Access your learning materials and assessments
  • Undertake and complete assessments
  • Contact your trainers and assessors
  • Network with your peers through online student forums
  • Receive feedback on your assessment outcomes
  • Access a wide range of support materials and resources 

This course is delivered online. It is typically completed within 8 weeks; however, it can be completed in a shorter timeframe. 

The course must be completed within the maximum enrolment period of 20 weeks.

Education entry requirements
There are no formal entry requirements for this qualification.

English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.

Physical requirements
No physical requirements apply to this course.

This course is offered on a fee-for-service basis. Government subsidised training does not apply to this course. 

You may complete payment of your course fees via a payment plan if required.

Workplace-oriented projects are a fundamental assessment approach for this course. As such, having access to a workplace environment, either through paid employment or work-experience will benefit your personal development. 

If you do not have access to a real workplace environment, the course may be completed using our simulated workplace. 

Discuss with your trainer and assessor which approach best suits your personal situation.

As this is a short course (skill set), this course is not suitable for a traineeship pathway. 

To access learning and assessment materials and complete the course work, you will need to have access to a computer or tablet with internet access.

Your computer will need to have an appropriate suite of office software such as Microsoft office, G Suite or equivalent installed.

Some assessment tasks and projects may require access to a printer and scanner.

Yes, this course is nationally recognised.

Upon successful completion of this course, participants will receive a nationally recognised statement of attainement for three units of competency:

  • BSBLDR412 Communicate effectively as a workplace leader
  • BSBXCM401 Apply communication strategies in the workplace
  • BSBCMM412 Lead difficult conversations

Tactical Training Group Pty Ltd, RTO ID 91054 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs, 2015 and for the issuance of the AQF certification documentation.

Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:

  • Academic and learning support
  • Language, literacy and numeracy support
  • External support and counselling services
  • Peer networks

For more information please see the Participant Handbook.

We recommend that you read the Participant Handbook prior to enrolling with us.

This course is a cross sector course, meaning it aids in developing skills and knowledge to become a quality workplace leader in a variety of industry settings and job roles.

Completing this course can enhance your career growth potential. 67% of students that successfully complete this course have received a promotion within the first 12 months post completion.

Yes, skills and qualifications you already have may count towards your qualification.

Contact our client relations team to enquire and/or apply for RPL.