BSB40120
Certificate IV in Business
(Hospitality leadership)
-
Work-based delivery
-
12 months
-
$4,000
-
Award issued by Tactical Training Group - RTO Code: 91054
-
Overview
Increase performance, enhance your professional reputation and boost your career prospects with a Certificate IV in Business
The BSB40120 Certificate IV in Business is designed to strengthen your business skills and knowledge to allow you to advance your career to the next level.
This qualification and training program will prepare you to work more independently and to operate in a supervisory or team leader role with confidence. It incorporates a range of key subjects that provide the foundations needed to effectively manage a team and workplace operations.
Along with general employability skills, this course aims to provide participants with a broad range of business skills, ranging from leadership and team development to business operations and planning.
Subjects include:
- Leading yourself
- Leading communications
- Workplace collaboration
- Leading business operations
- Business documents
- Critical thinking
- Making presentations
- Implement Work Health & Safety
Who is this course for?
The BSB40120 Certificate IV in Business can assist those working in roles that require broad business knowledge, in a wide range of fields including Administration, Customer Service,Finance, IT, Project Management, RecordKeeping and Risk Management.
Course plan
Lead yourself
‘Lead Yourself’ provides a comprehensive overview of how interpersonal strengths and self-leadership drives performance.
Gain insights into your own leadership strengths and those of others, exploring the concept of emotional intelligence to build understanding and improve your emotional reactions for greater success.
Discover how create effective schedules that prioritise your well-being and work tasks allowing you to become a better leader.
Units of competency addressed:
Lead communications and team
‘Lead communications and team’ will quip you with skills and effective techniques to enhance your leadership communications and create meaningful connections with your team. Learn how to identify your audiences needs and adapt your communication methods and mediums accordingly.
Further, this subject aims to empower you to demonstrate effective leadership in the workplace and will elevate your leadership abilities to guide your team to success. Dive into leadership theories and styles, gain insights into how to adapt your approach to various situations and nurture a positive organisational culture.
Discover strategies that will drive performance and aid your team in achieving set objectives and exceed their KPIs.
Units of competency addressed:
Lead business finances
‘Lead business finances’ provides a comprehensive look into the inner workings of the financial aspects of a business.
Learn how to track and report on business revenue and effectively control the operational running costs of a business including labour, cost of goods sold, and general overhead expenses.
Units of competency addressed:
Lead customer service strategies
In ‘Lead customer service strategies’ you will take control of and lead your team to deliver on the customer service plans and strategies of your organisation.
You will learn to apply critical thinking and decision making principles to identify, diagnose, and resolve common customer service issues.
Units of competency addressed:
Build and maintain business relationships
‘Build and maintain business relationships’ will equip you with the skills necessary to establish and nurture working relationships with stakeholders from a broad spectrum of networks.
Encounter and apply the negotiation skills you need to effectively promote and grow business opportunities through established networks.
Units of competency addressed:
Lead workplace safety
‘Lead workplace safety’ focusses on developing your awareness of all things safety in an operational business environment.
This subject aims to hone your skills in effectively managing all aspects of work, health, and safety enabling you to become an advocate for safety in your workplace and develop a culture of safety.
Units of competency addressed:
Business reports and presentations
Effective business leaders know how to effectively communicate their team or business units performance and results.
‘Business reports and presentations’ will hone your public speaking skills and provide you with the confidence to document and present business outcomes to a broad range of stakeholders.
Units of competency addressed:
Learning outcomes
In this course students will learn to:
- Recognise how emotional intelligence and interpersonal skills influence leadership styles.
- Develop the skills and knowledge required to plan and prioritise their own work tasks – this includes how to monitor and obtain feedback on personal work performance.
- Identify how to facilitate and apply communication strategies in the workplace within any industry- including understanding the context, choosing methods of communication to suit the audience, and following up.
- Understand how to motivate, mentor, coach and develop a team closing the gap between management of the organisation and team members.
- Effectively control costs associated with operating a hospitality business
- Apply and implement customer service strategies by analysing customer sentiments and adapting polices and procedures to enhance the customers experience
- Develop solutions to workplace problems through application of critical thinking
- Build and nurture a network of quality business relationships to drive business growth
- Create a culture of workplace safety among work teams
- Present with confidence and report on the business operational performance and outcomes
National recognition
Upon successful completion of the training and assessment, you will receive the BSB40120 Certificate IV in Business qualification. This qualification holds national recognition and is valued by industry and educational institutions, both in Australia and globally.
Meet our team
What our clients are saying
“The Allara team focus on customising their offerings to our business and HR landscape and are also just really great people to work and partner with.”
Sarah-Ellen Maxwell
Group Human Resources Manager | Solotel
“These leadership courses are absolutely invaluable. The training that Allara Learning has provided has been absolutely fantastic.”
John Jansen
Group Functions Manager | DOOLEYS
“Almost every employee we have trained through this course has in some way progressed further within their hospitality career in our group”
Shaun Chapman
Group People & Culture Manager | W. Short Hospitality
“The Silver Development Program gave me the confidence to make informed decisions which has positively impacted the business and my personal development.”
Ben Rashleigh
Manager & Licensee | Merivale“”
Frequently Asked Questions
This course has a standard fee of $4,000. Contact our client relations team to discuss available payment options.
You may be able to access government subsidises to support the costs of training. If accessing subsidies for training a co-contribution fee may apply.
Please select your state or territory from the options below to view the co-contribution fees for subsidised training:
This course is a work-based course. This means you will complete the development of knowledge and skills through on-the-job learning and complete assessments within your workplace.
An Allara Learning training facilitator will conduct workplace visits on an agreed schedule to conduct training and assessment. You will be required to complete a series of assessment tasks in between each workplace visit. The training facilitator will work closely with your workplace supervisor to support the application of skills and knowledge into workplace tasks.
Through Allara Learning’s Student Portal you will be able to:
- Access your learning materials and assessments
- Undertake and complete assessments
- Contact your trainers and assessors
- Receive feedback on your assessment outcomes
This course is delivered online. It is typically completed within 12 months; however, it can be completed in a shorter timeframe.
The course must be completed within the maximum enrolment period of 24 months.
Education entry requirements
There are no formal entry requirements for this qualification.
Subsidised training requirements
Some states and territories have specified entry requirements for participants accessing subsidised training.
To identify the specific entry requirements for your state or territory and determine if subsidised training is available, please contact Allara Learning on 1300 772 724.
English language requirements
In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content, and ensuring you can undertake the variety of assessments.
Physical requirements
No physical requirements apply to this course.
Government subsidised training may available through traineeships and apprenticeships in:
- ACT
- NSW
Contact our client relations team to see if you qualify for government funded support.
You may complete payment of your course fees via a payment plan.
Workplace-oriented projects are a fundamental assessment approach for this course. As such, having access to a workplace environment, either through paid employment or work-experience will benefit your personal development.
If you do not have access to a real workplace environment, the course may be completed using our simulated workplace.
Discuss which approach best suits your personal situation with your trainer and assessor.
Yes, this course is eligible for a traineeship pathway.
Contact our client relations team for more details.
To access learning and assessment materials and attend webinars, you will need to have access to a computer or tablet with internet access.
Your computer will need to have an appropriate suite of office software such as Microsoft office, G Suite or equivalent installed.
Some assessment tasks and projects may require access to a printer and scanner.
Yes, this course leads to a nationally recognised qualification.
Upon successful completion of this course, participants will receive a nationally recognised qualification, BSB40120 Certificate IV in Business.
Tactical Training Group Pty Ltd, RTO ID 91054 is responsible for the quality of the training and assessment in compliance with the Standards for RTOs, 2015 and for the issuance of the AQF certification documentation.
Whilst undertaking training with Allara Learning, you will be provided access to a range of support services including:
- Academic and learning support
- Language, literacy and numeracy support
- External support and counselling services
- Peer networks
For more information please see the Participant Handbook.
We recommend that you read the Participant Handbook prior to enrolling with us.
This course is targeted for leaders within hospitality enterprises and provides an opportunity for participants to advance their careers in a wide variety of management roles within the industry including bar manager, restaurant manager, sous or head chef, functions and event coordinator, duty manager and more.
Completing this course can enhance your career growth potential. Approximately 70% of students that successfully complete this course have received a promotion within the first 12 months post completion.
Yes, skills and qualifications you already have may count towards your qualification.
Contact our client relations team to enquire and/or apply for RPL.