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Overview

This qualification reflects the role of skilled operators who use a range of well-developed hospitality skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.


Skills developed

The SIT30616 Certificate III in Hospitality course aims to provide participants with a wide range of hospitality and customer service skills along with general employability skills such as; communication, teamwork, planning and organising, problem solving and self management.


Details

Qualification Certificate III in Hospitality
National course code SIT30616
Accreditation Tactical Training Group‚  WG Learning
Recognition Nationally Recognised Certificate - meets AQF standards (What's this?)
Duration 12 months
Study mode On-site

Course plan

Total Units: 15

7 Core Units plus 8 Elective Units

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

Core Unit | Code: BSBWOR203

This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry.

The unit applies to all hospitality sectors and people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge to support product planning, marketing and strategic management activities. This is covered in other units of competency.

This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise work performance.

Core Unit | Code: SITHIND002

This unit describes the performance outcomes, skills and knowledge required to work effectively in a hospitality environment and provide service to customers during service periods.

It requires the ability to integrate a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers. It incorporates preparation, service and end of service tasks.

The unit applies individuals working in a range of different departments such as accommodation services, food and beverage, gaming operations and housekeeping, in various hospitality industry settings, including bars, hotels, cafes, restaurants, clubs, pubs and motels.

It applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.

Core Unit | Code: SITHIND004

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.

The unit applies to those frontline service personnel who deal directly with customers on a daily basis and who operate with some level of independence and under limited supervision.

This includes individuals working in a range of tourism, travel, hospitality and events contexts.

Core Unit | Code: SITXCCS006

This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.

The unit applies to all tourism, travel, hospitality and event sectors. All personnel at all levels use this skill in the workplace during the course of their daily activities.

All personnel at all levels use this skill in the workplace during the course of their daily activities.

Core Unit | Code: SITXCOM002

This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills, knowledge and procedures and monitor the progress of colleagues until they are able to operate independently of the coach.

The unit applies to experienced operational personnel and to supervisors and managers who informally train other people in new workplace skills and procedures.

It applies to all tourism, hospitality and event sectors.

Core Unit | Code: SITXHRM001

This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.

The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation. All personnel at all levels use this skill in the workplace during the course of their daily activities.

The unit incorporates the requirement for all employees under state and territory WHS legislation, to participate in the management of their own health and safety, that of their colleagues and anyone else in the workplace. They must cooperate with their employer and follow practices to ensure safety at work.

Core Unit | Code: SITXWHS001

Elective Subjects

  • Use hygienic practices for hospitality service
  • Use hygienic practices for food safety
  • Accommodation Services
  • Client and Customer Service
  • Commercial Cookery and Catering
  • Computer Operations and ICT Management
  • Finance
  • Food and Beverage
  • Food Safety
  • Gaming
  • Tourism Sales and Operations
  • Working in industry
  • Administration
  • Communication and Teamwork
  • Computer Operations and ICT Management
  • Environmental Sustainability
  • Events
  • First Aid
  • Finance
  • Inventory
  • Kitchen Operations
  • Languages other than English
  • Quality and Innovation
  • Risk Management and Security
  • Sales
  • Work Health and Safety
  • Bar attendant in a hotel or club
  • Front desk receptionist in a hotel
  • Gaming attendant in club, hotel or casino
  • Waiter in a restaurant

Who is this course for?

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. It provides options for specialisation in areas such as accommodation services, food and beverage and gaming. The qualification is also suitable for small businesses requiring multi-skilled employees.

This qualification is suitable for an Australian Apprenticeship pathway.


What are the entry requirements?

There are no entry requirements for this qualification.


Will I need to undertake work placement?

Work placement and the demonstration of practical skills are requirements of this course.

You will be required to show that you can provide quality hospitality service to customers for a minimum of 36 complete service periods (shifts). A job that has involved the application of skills to work in organisations such as hotels, motels, clubs, pubs, restaurants, cafes and coffee shops.

Due to the impact of COVID 19 and the disruption to service provision in some industry sectors, you may experience delays in being able to undertake these aspects of your course in your planned timeframe.


Can I get Recognition of Prior Learning? (RPL)

Yes, skills and qualifications you already have may count towards your qualification.

Find out more


What are the pathways from the qualification?

After achieving SIT30616 Certificate III in Hospitality, individuals could progress to SIT40416 Certificate IV in Hospitality, or to Certificate IV qualifications in other service industry fields.


What are the outcomes?

This course is accredited under the Australian Quality Training Framework (AQTF), Australian Skills Quality Authority (ASQA).

Upon successful completion of this course, participants will receive a nationally recognised qualification, SIT30616 Certificate III in Hospitality.


What are the course requirements?

What you'll need.

English Language

In order to successfully enrol in this course, you must have a level of proficiency in written English, allowing you to engage in the course materials and content and ensuring you can undertake the variety of assessments.


Fees


Subsidised Prices

Accreditation: Tactical Training Group - RTO 9105 (What's this?)

Student Fee
Traineeship $0
Concession $0
First Qualification $1,450
Second or Further Qualification $1,750

Accreditation: WG Learning - RTO 91178 (What's this?)

Student Fee
Traineeship $0
Concession $0
First Qualification $1,450
Second or Further Qualification $1,750

This training is subsidised by the NSW Government

Am I eligible for subsidised training?

View fees information

ACT subsidised training

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
Traineeships $350 $0
Apprenticeships (First Year) $350 $0
Apprenticeships (Each subsequent year) $600 $0

Tactical Training Group - RTO 9105

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
Administration fee (Applies to all courses) $500.00 $500.00
Certificate 3 Guarantee (Co-contribution fee) $30.00 $15.00
Traineeships – User Choice $1.60 / nominal hour $0.64 / nominal hour

Queensland subsidised training: WG Learning - RTO 91178

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
Administration fee (Applies to all courses) $500.00 $500.00
Certificate 3 Guarantee (Co-contribution fee) $30.00 $15.00
Traineeships – User Choice $1.60 / nominal hour $0.64 / nominal hour

Tasmania subsidised training

Program Student Fee
(Non-concessional)
Student Fee
(Concessional)
Traineeships – User Choice $250 $50

Non-subsidised Prices

Full Fee* $3,000

* Accreditation: Tactical Training Group - RTO 91054 OR WG Learning - RTO 91178

Employer incentives

Your investment in skilling your staff through training may also bring with it a number of State and Australian Government financial incentives.

Financial incentives you may be eligible for include:

  • Australian Government standard Commencement and Completion Incentives ranging from $750
    to over $4,000
  • Training award pay rates (if required)
  • Exemption or rebates from payroll tax (where applicable)
  • Exemption of apprentice’s wages from workers compensation premium calculations (NSW apprentices)
  • Extra incentives to assist in the employment of under-represented groups such as
  • Apprentices or trainees with a disability, mature age, school-based and Indigenous
    Australians
  • A number of extra incentives which are available for certain areas or qualifications

Note Incentives are dependent on meeting eligibility criteria.

Contact Allara Leaning on 1300 772 724 to discuss your eligibility for incentives.

CONTACT US

Talk to a training advisor about your requirements

1300 772 724

SIT30616 Certificate III in Hospitality

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